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Hello,

I have latest arc and sub and I have a problem with airplay 2. Every time I try to use it window just shows up and it’s saying that “can’t connect to device”sonos arc””. 
Arc is connected to tv by hdmi to optic converter because my tv is old and doesn’t has earc. Arc and sub is connected to the 2.4ghz WiFi. 

Thank you

The next time your Arc does not show as available in the AirPlay connection list, please try the following:

  1. Open the Sonos app
  2. Go to Settings » System » About my System
  3. Find the IP address of your Arc
  4. Open a browser on a device connected to your local network
  5. In the address bar, type http://hIP address of Arc]:1400/tools.htm (the whole thing should look something like “http://192.168.0.125:1400/tools.htm”, but the four numbers will/may vary). You may want to bookmark this page
  6. Click the “mDNS Announce” button at the bottom of the page.
  7. You should see a simple page with nothing but “Success”. You can now close the browser
  8. You should now see the Arc appear in the AirPlay list of devices to connect to

If the issues persist then perhaps try these things…

  • Restart all devices including the router and try to AirPlay again
  • Remove and reinstall the App being used for Airplay on the sending device
  • Toggle off Bluetooth, or if already off, try turning it ‘on’ on the sending device
  • Turn off Cellular Data
  • Disconnect from any other Bluetooth devices (like speakers)
  • Connect the sending device to the same WiFi network access point as the speaker
  • Reset your network settings on your iDevice in Settings > General > Reset > Reset Network Settings
  • Disable ‘Private Address’ MAC Spoofing in the iOS Network connection 
  • Disable WiFi calling.
  • Update iOS, and speaker firmware/software
  • Move your devices away from other electronics and closer to the main router
  • Renew your devices DHCP lease via the router configuration pages or better still, reboot the router as mentioned above
  • Switch off any Security/VPN software installed on the sending (mobile) device

I had the exact same problem and fixed it. 

  1. Remove surrounds and sub from the surround system.
  2. Reset the Arc to factory setting by removing the power cable then holding the Join button on the back as you re-insert the power cable.
  3. Setup the Arc and test AirPlay before adding the surrounds and sub back.

i can’t explain why this happens other than to say it seemed to start when i got a new mesh Wi-Fi system. 

Hi @Awokado 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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