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If I am connecting a turntable to a pair of Era 100s for stereo, should I connect through line in on one and then use wireless to connect the other era 100 as stereo or should I connect through both Aux in’s? Also, when I am using the Era 100s to stream my turntable signal to other speakers in the house, do they need to be Sonos speakers or would other Airplay 2 speakers also work? Mostly curious about a HomePod mini.

My SoundCloud Likes are no longer loading in the Sonos app. I get an “Unable to browse music” screen. This has been going on for several day despite me reauthorizing my SoundCloud account on the Sonos app. 

Moved to new house, new wifi.  Settings has top 3 options (including “system” grayed out).  Says “unable to connect to Sonos let’s fix it” and “use sonos roam on new network”.  I’ve tried both of these options and followed the instructions.  Eventually they both say: “Sonos not found. Make sure you're signed in and your mobile device is connected to the internet and on the same WiFi as Sonos.”  All of that is accurate except sonos is obv not on the same wifi as my phone — that’s precisely the point I’m trying to resolve, so I don’t really understand that error message.  Have spent over an hour on this and have computer science background; not sure what I’m missing here. help please, and thank you so much in advance!! 

Hi, My Play:5 keeps getting the error message ‘Unable to connect to "Living Room”’.  I have:Restarted all devices and tried to AirPlay again Switched-off Bluetooth and tried with BT on Turned off Cellular Data on iPhone but same on non-cellular iPad  I am not connected to any Bluetooth devices  I am connected to the same WiFi Reset my network settings on my iDevices Reset Network Settings Disabled ‘Private Address’ in the iOS Network connection  Disabled WiFi calling I am on latest iOS, Sonos app and speaker firmware/software Tried both hard wire (CAT 5) and Wi-Fi  Rebooted the router and all Sonos speakers Disabled VPN software on the sending deviceI have even reset the Play:5 to factory settings and reinstalled on system which does work and I can use AirPlay for a day or two then back to ‘Unable to connect to "Living Room”’.I can AirPlay to Apple HomePod no problem. I can use Spotify connect to Play:5 no problem. My submitted diagnostic confirmation number is 1692353740.Any help grat

Using a Non smart Samsung tv and beam. Volume control doesn’t work on Samsung remote control when connected via optical method. 

Hi.I have a Sonos 2 soundbars I can access and control it from my Android phone and my Old Windows Laptop.On my old Windows Laptop I have a music folder of MP3 files. I can play these files through my sonos from my Android Phone and Old Laptop.I now have a new windows laptop which I've installed Sonos onto and I can play radio stations and control which Room/Soundbar the music goes to etc.I've transferred the MP3 files from the old laptop to the new ones into a MUSIC folder. In Sonos app on the new laptop, I’ve added the MUSIC folder Sonos etcHowever I now can't see these MP3 files when I use my Android phone.I think I've missed an important setup step to allow my phone to see these files and play them.I can play them fine when playing direct from the new laptop windows Sonos appWhat do I need to do to allow my phone to see the music files on my New Windows laptop. I assume I need to set Sonos to share these files?

For the life of me, I can’t seem to update my delivery address at the online shop check out.My details (including my address) are complete and correct in my Sonos profile, but when I try to complete an online purchase, my details don’t pre-populate at checkout and the delivery address is stuck on USA.  I click the button next to “country” but there are no other country options except for the USA - which doesn’t particularly help me since I live in Australia…  Any ideas why this could be? 

I have no problem using the app to play music from the music service Napster. but when I try to play music using Sonos Voice Control, it says that it cannot do that until I register with a music service. I tried to name Napster as my default music service but the app says that Napster is incompatible. I m using the app with the Sonos Roam, which I will have to return if I can’t play music with the voice controls (which is why I bought it).

If the move2 can support a line in, can I use it to connect a preamplified turntable and hear the music on the rest of my Sonos system?

Hi We are currently building a 3 level townhouse . On the bottom level I will have a high end hiding system inside . There will be 3 balconies and I am looking for a good sound system on each of the 3 level balconies, it needs to be based on wireless speakers as I do not  want to run anymore cables from inside to out . I will have a very good wifi mesh system.  Each balcony is outside with ocean views but undercover . I have allowed to have power outlets 2 metres above ground on each side of each of the balconies . My high system DAC uses tidal and Roon . my question is : would era 300 or Sonos 5 or move Pairs on each balcony be best ? Or is there a better solution . I want to be able to control what balcony is playing at any time and if at all possible have different things playing on different balconies  cheers and thanks for any input  Warren 

I’ve seen a number of posts related to this but am not sure they address my situation. I have a pretty straightforward system with three Connect :Amps ( 3 zones). All hardwired. 6 years old. About two months ago, sound started cutting out/ in when playing music but not tv through line in. Any suggestions? Thanks 

Hi All, Due to heat from fireplace I am forced to place Arc 10cm from the ceiling. I can tilt the arc forward. Will it be ok?  Br Rasmus  

I have a sonos connect that keeps disconnecting from the sonos app and our network. I go in and factory reset it, reconnect it to our sonos account, play music on our hard wired speakers for maybe a minute or two and all or a sudden the sonos connect can not be found and the music stops. Any suggestions for how to fix? I did send a diagnostic ticket to sonos 1066180950. 

I have bought  New speakers and Updated to S2. One of the speakers is now deemed in compatibleand it blocks updates. Also I can’t disconnect it since my original app now immediately transfer me to S2

I had the Era100 and the Move grouped and now I don’t have that option. Did something change?

My new Roam doesn’t make any sound. The app says it’s connected, and when I play a song, the small gif of playing music (in the app) indicates music is playing (it actually is if I add another speaker) but on its own, the roam is silent. The lights are on, it has 25% charge, but it just doesn’t play. It’s on the same network as all my other speakers. Any ideas please? Thanks 

Do grills come in wood-like colors for these speakers or only in white?

Hi. I’m moving. At my current tv location I have a beam bonded with two ones and a sub. At my new location it had wired passive speakers as ceiling rears and wiring for front speakers. I’ve bought a Sonos amp and trying to determine the best combo. Can I blend my current Sonos setup with the passive speakers using the amp? If so, any recommended setups? 

My system has 2 play3, 2 Play1 and a PlaybarI have set the 2 Play 3 as stereo speakers and the Play 1’s as surround.When watching a movie I am getting no sound from the Play 3’s but the Playbar and Play 1’s are fine.Playing music the stereo plays fine through the Play 3’sI guess this is correct, but how can I add the Play 3’s to the home cinema system so that the sound that play 3’s give out sound from the film?

I’m running Sonos S1 speakers from my MacBook Pro with Qfinder Pro Nas which needs SMB1. QNAP upgraded so that SMB1 is not default. Anyone know how I can change to SMB1?  Any advice gladly received.RegardsIan j

Is there a way for my Sonos iOS app to send notification alerts when the Roam or Move battery is at 50%, 25%, 10% or even just ‘low battery’?

Hi Folks👋 Orginal Sonos stands for Era 100/300: Are they simmilar,only different is shape of attachment of base to speaker.So in reality i can purcase what so ever stand(100 or 300) and i could just change the top depending on if i got the 100’s or the 300’s….you follow me?For example in my case,i got the 100’s on stands. I will purcase the 300’s but if i purcase the stamds i can just remove the top part from the 300-stand over to my allready mounted 100’s?Then my next question will be: If they match as in Q1⬆️,why does not Sonos offering this item? Need to buy the complete kit with the stands.Or does the “Sonos wall-mount” fit on a stand as well(problem solved?). 

Hi. I am running my music library on a USB drive connected to my router fixed to SMB1. This is to overcome the acknowledged issue with SMB2 and SMB3 that has impacted some users with USB or NAS drives. In my case, the library failed to index when I was using the default SMB2 protocol.I’d rather not use SMB1 any longer than I have to.We’ve just had another software update to 15.7.1 with ‘bug fixes’ in the release notes, so I have no way of knowing if the issue has been resolved yet.Is there any update on this issue? It’s been a long time since SMB support was uplifted and this issue arrived.Thanks.

Had a brief power outage and now 1 of my play ones which were set in stereo mode will not connect, unpaired them tried factory reset, play 1 is now just sat with constant white/orange flashing light ?? I have unplugged everything and reset router, can not get past orange/white light ? 

Sonos is asking me to reauthorise Spotify over and over again even after reauthorising. Any ideas??