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Arc Sound Quality

  • October 26, 2023
  • 9 replies
  • 281 views

Is it me or does the arc sound hollow/metallic? Some sounds like waterfall or rain sounds hollow. 

Best answer by Corry P

Hi @Th0mas 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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9 replies

Airgetlam
  • October 26, 2023

Are you asking about the Arc, in your thread title, or the Amp, in your tags?

What source are you playing? Both of my Arcs sound fine, from both TV and streaming music. 


  • October 26, 2023

Im using the ARC on my TV. Streaming and playing xbox. Also when i switch from Dolby formats to stereo it sounds a little better on the console.


What model TV do you have? Have you performed Trueplay tuning and adjusted the EQ settings?


  • October 26, 2023

Sony Bravia X90K and i did trueplay and tried lowering treble. Thinking about getting Beam 2 heard great things about it


Make sure the TV is set to these settings:

eARC: Auto

Digital Audio Out: Auto 1

Dolby Digital Plus Output: Dolby Digital Plus

Pass Through Mode: Auto

 

On the Xbox, HDMI Audio should be set to 5.1 uncompressed or Dolby Digital for non-Dolby Atmos content and gaming. Change the setting to Dolby Atmos for home theater for all Dolby Atmos content. Enable Allow passthrough.


  • October 26, 2023

Tried that as well but no luck


  • October 26, 2023

Maybe the Arc is too big for my small room probably wont hear this issue from further away


Stanley_4
  • Lead Maestro
  • October 27, 2023

I doubt room size is an issue with the overall sound.

I have an Arc and Beam Gen 1s and I’d never consider replacing the Arc with a Beam. I wouldn’t mind replacing my Beam in my 10x10 office with an Arc if I could figure out how to fit it in. And of course avoid the spouse killing me for adding another Sonos. :-)


Corry P
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  • Sonos Staff
  • Answer
  • October 30, 2023

Hi @Th0mas 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.