Can no longer browse My Cloud

  • 22 September 2023
  • 27 replies

Userlevel 1

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. 
Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. 
I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online.



Best answer by 6802439 25 September 2023, 13:36

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27 replies

I uses the plex service to add the shared folders with music to my Sonos s1 app.

Userlevel 7
Badge +17

This is also a solution for larger libraries since Sonos has a 65k limit. Now if only Plex would allow for a folder view in the Sonos app.