My Sonos Roam for the last few months won't show up as an option to cast on Spotify anymore. It used to work pretty well. It's already up to date and I have reset it as well as unlinked it from Sonos and Google Home but still doesn't work. The Wi-Fi ability works in the Sonos App when playing their radio but doesn't cast outside of the app. I can even pause/unpause with Google Home when it's playing music from Sonos app so it's definitely connected but the only thing it can't do is cast to any app (I've tried YT Music too).
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Hi
Welcome to the Sonos Community!
Please try the following:
- Ensure Spotify app is up to date too
- Reboot router by switching off for at least 30 seconds
- Reboot Roam by holding power button for approximately 12 seconds
- Remove Spotify account from Sonos and add again.
If these steps do not fix the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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