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Sonos move is not bluetooth pairing . Blue light is flashing but sonos device is not detecteble in any of my device. Kindly assist

I'm using ATV with YTTV and the Sonos app says sound is in DD 5.1 when watching NFL in multiview. In reading other forums, YTTV is only stereo in multiview, and it's clear this is the case when putting my ear to the surrounds. When switching to an individual game rather than Multiview, 5.1 kicks in.So why does the Sonos app say it's 5.1 when the multiview broadcast is stereo? This makes me doubt Sonos' software recognition.

 I know I’m not the first to have this problem but would be grateful for any suggestions in this forum on how it might possibly be fixed. Lost all my playlists due to being advised that I needed to factory reset components as the only way to switch them to a new wifi network (not moving house, just upgrading TV services which for some reason needs a new network). Two Playbars not reset as I can’t unplug them (wiring considerations) so my question is, if I was able to disconnect the new router and reinstal the old network, might I be able to retrieve the playlists via the devices which weren’t reset? Very annoyed to lose 5+ years of carefully curated playlists….

We use our Sonos Playbar on a shelf in an entertainment stand with a LG OLED TV on top using its support stand. We have always used the Playbar in the “horizontal” position and use the universal remote to control volume.  Recently suddenly the remote stopped working. But when I move the Playbar into the “vertical” position within the furniture unit (i.e. with the word Sonos showing as if it were to be wall mounted) it works just fine. This leads me to believe that one of the IR receivers is working fine and the other does not for some reason. Any easy way to trouble shoot or fix this?

I have the Sonos Beam Gen 1 and an Apple TV 4K. I connected my Apple TV remote to the soundbar and it was working fine and then it just stopped working. I was able to reconnect the Apple TV remote with the Sonos app but now when I want to lower the volume the volume gets louder. Both the volume up and down increase the volume and I don’t know how to fix it. If anyone has had this problem can you please let me know how to fix it! TIA :)

Hi,I’ve a sonos port connected to my amp, this last while I’ve noticed the level on my left speaker keeps dropping of when i switch it on. if i change the line-out level from variable to fixed and then back it’s ok. Anybody know why and is there a way to avoid this happening.thanks for any help provided.

Planning a new home and figuring out how to spec out my dining room and kitchen area. It’s a relatively open area, and I’m thinking to have ear level sounds for a more immersive music experience for dinner/with guests, whereas a more background music/space filling function for the kitchen area. Based on this I’m thinking of two play 5’s in the corners in green, and two sonance in ceiling speakers in blue. Would this be recommended or does anyone have any better suggestions? Would appreciate any advice, first time sonos builder!  

Is it possible to connect 1 Move2 with 1 Era100 (the new Internal-External Kit), to do a stereo pair?

Hi,Just bought a sonos arc and paired with an old LG UH770V.  Connected via the HDMI arc port and getting sound from the arc.  However nothing I do gets anything better than Dolby 5.1.  No films on netflix play in anything other than 5.1 (I have the premium subscription.)  The Tv has no dolby atmos settings but does have a Dolby digital plus setting (or auto).  On my laptop, Netflix offers spatial audio so must be something in my TV/soundbar set up preventing this.   Any ideas?  Thanks

Is there a way to remote disconnect a specific speaker or music service in order to turn off an alarm while I’m traveling (ie not home on the network)? I’m trying to figure out how to spare my poor neighbors in Brooklyn from the alarm currently going off in the apartment. I’ve truly had it with this system…

Hello all, My current music systems consist of: Deezer Family Subscription2x pre-digital hi-fi separates systems, both with tape loops, one with a turntable, the other with a minidisc playerSonos Roam I’ve been trying to tease out how best to link these all together. 2x Ports would peg me with roughly £800 costs, so I’ve started looking at 2x Connect Gen 2 instead, for £300ish. I understand that they’ve been discontinued and I’m avoiding Gen 1s and have read about the S1/S2 split. The Roam, bought new, is the only experience I have of Sonos. If I buy used Connect Gen2s, will there be any non-obvious gotchyas around adding them to my sonos account or their usage, or do I simply reset them and they will behave as you’d expect with new gear?

I have installed 14 zones in a large custom home. Each zone consists of the following setup:Sonos Port → DEA 704D Amp → JBL Pro Control 322C (x4)I have had a slight buzz in all the speakers, some zones very subtle and some zones extreme. I have tried everything from grounding the rack, ground loop isolators, changing cables, checking software upgrades, changing breakers, outlets, etc … I even considered installing an entirely new breaker box to separate the audio equipment from the rest of the house.Then I discovered when I change the source of the audio from the Sonos Port to direct cables to my iphone NO BUZZING.  I installed a Sonos Connect Series II and NO BUZZING.  The internet search shows similar issues and dissatisfaction with the Port having noise. I would prefer to use the Port due to is having more features than the Connect, mainly the dual mono option. Does anyone know if there is a fix to the noise and/or a newer version of the Port coming out? Thank you. 

Hello everyone.  I purchased a sonos bean gen 2 only 3 months ago and suddenly the speaker stopped working with the TV and only works when I watch Netflix or Amazon Prime.  No sound comes out if I'm using any of the tvs apps I even tried connecting a laptop via HDMI but nothing.  I reset the speaker and reinstalled it but the problem remains.Any idea how to fix this before I send it back and ask for a warranty replacement? Thank you!

So it’s an odd scenario. I’ve got my Sonos One SL in the kitchen on volume 30. It sounds a little low to me, but as soon as I connected it to my Living Room (LR) Play 1 speaker (even if that LR speaker volume is at 0), the volume in the kitchen is significantly louder, even though it remains at 30 level on the controller? It’s almost as if the volume was incorrect to begin with until I then connected it to another.Any ideas why?

I realized my Sono One SL is not playing anything either on musics or movie.I reset the One SL and it works perfectly when it’s on the stereo speaker.but when I try to pair it with my beam for surround sound, it’s shows not connected after successful paired with beam.I tried two times resetting and it’s the same…Does anyone having the same issue?

The issue: I have been an extensive SONOS user for many many years (UK based) and used to get my BBC Radio service via the TuneIN service. It always worked fine. Recently the “old” TuneIN service became unsupported and the new service no longer has the BBC national radio stations (even with subscription). So I tried to use the SONOS radio app and whilst I can find BBC Radio 2, for example, it will not play. I now understand that due to licensing issues, the only way to get BBC national radio stations in the UK is via the BBC Sounds service. So I installed that and indeed can access the radio stations. BUT, the audio level on all of these stations is at such a low level compared to all other sources that it is almost inaudible. If I switch from my Apple Music service to the BBC radio station I have to increase the volume from 25% to 100% on the speakers and even then it can only just be heard, totally unacceptable and unusable in reality.When I use the BBC sounds app on iPadOS or on Sky

Buenos días , tengo instalados para home theater la barra de sonido sonos arc y el subwofer 3 generación . Me he comprado 2 altavoces eras 100 para la parte trasera del home cinema y no se como añadirlos al sistema .

On the Android Sonos app that is paired with Soundtrack Your Brand when trying to play selected item from Soundtrack Your Brand Sonos app says “Unable to play the selected item”.Tried restart of apps and repairing.Please advice on how to fix this.

I have a Samsung TV and a Beam Speaker.   When I turn on the TV, the Sonos App on my iPhone no longer recognizes that the TV is on and I am unable to control the TV (Beam) volume with my iphone Sonos App. I am still able to use my Samsung remote to adjust the Beam volume, but I prefer to use my iphone Sonos App to adjust the volume .  How do I get my iphone Sonos App to recognize that the TV is on? I already checked Settings on the Sonos app, and “TV Autoplay” is turned on. I tried turning the TV Autoplay on and off, and I tried turning off and on my iPhone, but this did not help . 

I am trying to connect my projector sonos beam gen 2 but there’s no sound output from projector. Need help 

More of my Play 5 speakers have lost their wireless capability. After about two years the first Play 5 speaker lost its wireless capability and we had to purchase a power line extender to make it work. Now after another two years the other two Play 5 speakers in a different room have now lost their wireless capability and I will have to purchase two more powerline extenders and a hub so I don’t run out of Ethernet ports. Whilst Sonos sounds great the quality of the wireless components inside these very expensive speakers is obviously of a poor quality and not something we expect when paying top dollar for good speakers. So to all out there considering buying Sonos just take tis into consideration. Other than that the sound is unbeatable when operating properly.

I am trying to get Sonos S2 running on macOS version 10.11 (El Capitan). The current macOS controller app, version 15.2, simply crashes on startup.I note from this page https://support.sonos.com/en-gb/article/release-notes-for-sonos-s2 that it requires macOS 10.12 which explains the crash. It would seem that I require Sonos S2 15.1, the final release that supports macOS 10.11. However, I can’t find a way to download previous versions of the app - is it possible?I have another Mac that still has Sonos S2 version 14.19, so I copied that over. That runs but insists that it must be updated. I can’t find a way to just make it run and work with my system, despite it still working fine on the other Mac.So… is there any supported way to run Sonos S2 on El Capitan now?

i purchased the sonos arc SL i am looking for suggestions on where to place the sonos gen 3 subwoofer.. my room is about 21x20. Would it do better behind the sofa or near the ARC itself? Or is it best to move it around? These may seem like dumb questions but i have never owned a subwoofer before or a quality speaker for that matter. So i thought i would ask people who might know.

I have a Sonos 1 and I am pretty happy with it.  I just bought a used 3 and I can't get it to connect my system.  I get to the point where it wants me to push my mute button to make the final connection and it never connects. I'll hold my finger on the mute button it will quick flash 3 or 4 times in a row then go back to regular flashing green and white at the same time. I even turned off my firewall thinking that might help. 

Why does my move keep disappearing off my app ? Also have to factory re set to bring it back.My move also drops in & out of music.It's not moved when this happens.