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Quick vent- deeply regret purchasing Sonos products. Vent overI have a cd player connected to my Sonos Five. Sometimes playing a cd will work fine with my Sonos five. Other times, I have to select the play line-in option, and it works. Recently, I will play a cd, no audio from the five, followed by selecting line in on the app and still no audio. The strange thing is, if I wait a while (more than thirty minutes), everything then works fine. Things I have confirmed- everything is plugged in and all cables are connected. I have also confirmed the line-in is connected on the app. I have also confirmed the source level is on level 2 (after having tried other settings, as well). I have autoplay turned on. fThis problem occurs with both my turn table and cd player. Streaming works fine. 

I have a 2022 Apple TV 4K I am wanting to know if I can use 2 symfonisk lamps in a pair as my tv speakers. Thanks 

Just upgraded to a Panasonic tx-55mz800b tv to match with my Sonos beam gen 2 and sky q. My previous Panasonic did not have e arc so I had issues with Dolby and stereo sound and lip sync. The new sep up seemed to solve this but now the same problem has come back. I have turned on the bypass option in the TV’s sound settings but the problem persists. Can anyone assist, please?

I have a Boost connected to router via LAN cable, a 2nd Boost connected wirelessly and have bought a 3rd Boost (I have a large 3 storey house and want the coverage at the top of the house), the 3rd Boost is showing in my system but only as connected if I attach a LAN cable, as soon as I disconnect the cable the Boost drops it’s connection.  I can see it in the S2 app but just can’t get it to connect wirelessly (like my 2nd Boost)…… is there any known issue that would cause the 3rd Boost to not connect wirelessly?

Recently I have noticed, that using my Sonos Arc, Sub and Play 1 in Surround setup causes music to be “pulsing”, when the source is Dolby 5.1 (older movies). The problem doesn’t happen on Dolby Atmos. 

Hi there! New to the world of Sonos, have been enjoying my surround sound setup a lot these past few days. However, as others have experienced on these forums, surround sound on my Switch is proving elusive. Details:I have an Arc, Sub and two Era 100s Switch runs fine in stereo When switching to surround on the Switch, the audio test only plays 2 out of 6 sounds, from the front speakers TV is a Philips OLED754/12, which only has ARC, not eARC Audio options to tweak are extremely limited on this TV - basically just switching between “Stereo”, “Multichannel”, and “Multichannel (Bypass)”. Tried the latter two, doesn’t seem to make a differenceI suspect I’m out of luck without eARC right? But I wanted to double check just in case, especially with the new Zelda coming out! Thanks all. 😊

hello I have an era300 +sub gen3 that I use as a stereo.I am thinking of adding an arc 3,Can I use the arc without adding to the era 3 as I want to use them only for music stereo with the subwoofer?Also, can I create a room only for arc and subAnd another room for era300 with subThanks 

Hi - I am sure this query has been seen many a time but I cannot find an answer unfortunately, so I hope someone can help. I am trying to connect my Sonos 1 to my new router. It is a BT router and is exactly the same model as the one it has replaced (smart hub 1). The Sonos can be found by my phone, connects to my phone, it prompts me to update it to the new Wi-Fi, I put in the router password ….. but the Sonos will not connect. I get the Quick Help page but as far as I can see none of it applies. I’ve tried 5 times now. I’ve not done a hard reset etc. I can do this as only have the one Sonos but wondered if the community had any pointers please. Thank you. 

Hello. I am currently unable to play any track in my Plex music library through my Sonos S1 system. I can see and browse music fine, but all playback attempts fail with the message shown the title. Further, I am unable to cast to any Sonos device from the Plex app on Android or Windows.For an additional description of my issue, see this thread on the Plex forums:Error Streaming to SONOS - Plex Players / Streaming Devices - Plex ForumBased on errors generated in the Plex logs, this appears to be a TLS handshake issue with the Plex service. My issue is similar or identical to what several users have reported here on this earlier thread:Plex integration: "Unable to play '[track]' - the connection to Plex was lost" | Sonos CommunityHowever, I have been unable to resolve it.My Plex server is fully accessible outside my network. My router (eero) claims to support NAT hairpin, and I can see my Plex server from inside my network using my external ISP-assigned public IP address. I have deleted

Today, I’m accessing standard Spotify playlists in Sonos (Mac app) and there are weird entries in the playlist. Apologies for the miserably bad red lines around the issues.

Can anyone recommend a reliable third-party app or integration that allows me to create custom playlists and control my Sonos speakers more effectively?

My Sonos Ray has lost contact with the Sonos app. I have tried every obvious means of re-establishing contact. My efforts to reset the system have also failed. I’m using an iPad updated to IOS 17.01 Can anyone suggest what’s wrong and how to put it right.

Hey, everybody. I have an Arc and two Era 100. The question is how best to position them in the room. It is possible to put them as in the picture. But I'm not sure if it is optimal to put Era100 on the sides of the head? Thanks 

hi , is this model compatible with s2 app?? thanks! Moderator Edit: Removed picture including serial number

Bonjour à tous,j’ai une Beam 2 sur une TV LG Oled C1.Tout fonctionne parfaitement, sauf à un détail près, lorsque je dis : “Alexa, Bonne nuit” mes lumières s’éteignent, les volets se baissent et la télé s’éteint. OK MAIS, si je reviens et j’allume le salon par exemple et si je dis “Alexa, Bonne nuit” de nouveau pour éteindre les lumières, la TV se rallume.J’avoue je suis à court d’idées… par avance merci pour votre aide.

Hi. Been using Alexa to “play music” on Sonos beam (connected to two Ones and a sub) using my Apple Music subscription   worked fine for years but now no matter what I ask it only ever plays one song and stops  tried asking Alexa to play Amazon music  same issue I’ve disconnected all apps  rebooted  signed in and out etc  but nothing works one song is all I get  Very annoying and the dog doesn’t get his chill music playlist while we are out   any ideas?  

I have a bunch of playlists which combine mp3s and amazon music songs. The mp3s were stored on my PC, and are referenced using the windows pc name, however that computer is now dead and I don't intend to replace it. I want to move the songs locally, and bulk update the location of the mp3s in the playlists so that the playlist remains in tact, but Sonos can now find the songs. I know I can reimport the songs from a local folder, but assume that my playlists will remain broken if I do that and I want to avoid having to manually recreate them.

Long time Sonos user. I have a one-bedroom apartment with a Playbar, Sonos One (gen 1), Play:3 and Roam. A nice ASUS new’ish router. Great wifi and internet. For a while now, anytime I include the Play:3 in the group (or only play to the Play:3), the system lags a lot. Examples:When I re-open a controller after a few minutes of not using it, it takes 30-60 seconds to show what’s playing.  Whenever I hit pause/next or anything else, it takes a few seconds to do it, and 50% of the time throws an error message.  For about 25% of the songs, the first ~20 seconds show a playing but no sound comes out.On the contrary, whenever I do NOT include the Play:3, everything works beautifully and is super snappy. Do you think my Play:3 has just reached the end of its useful life? Or is there something else I can do to troubleshoot? I’ve tried calling Sonos support multiple times but didn’t make any progress on it. 

Hi,We have a turntable connected to a Five and noticed that we only get the left channel and no right channel. Using Spotify is fine and is complete stereo but Line-in just doesn't. I followed the signal, troubleshooting with different cables and the turntable works fine, cables are fine. I tried connecting my phone aux to it and got the same results. Even sending the signal via the Five to a stereo pair Sonos:1s has the same result: no right channel.Hopefully someone can help me with this.

Hi everyone,I am a college student trying to cobble together the best home system I can with Used sonos’s. I have 2 Play ones and recently purchased a Connect.The goal: Have TV output come out of a 3rd party speaker and the 2 sonos Ones that are mounted in the rear of the room. My TV has a optical cable for audio output. I have bought a converter from Optical (out of the TV) into RCA to go into the Sonos Connect. And RCA to Analog into the 3rd party speaker. So far I cannot find a way to make it workFirstly, I wanted to make sure that this set up will work as expected. Secondly I would love advice on how to make this work or what I might be doing wrong.Thanks!​​​​​​​ 

I must connect my ERA 100 every time when I open tv!! Only ARC is auto connected.is there any solution to adjust era 100 volume with tv remote ?

My set is: : playbar + sub , 2 surround connect:amp in wall, I would like add two more play1 at the front, is the possible ? 

I recently change my Bell Fibe modem for the Giga model. I have opened only a 2,4GHz channel but still loose almost every day the wifi connection in the Sonos app.

I have several Sonos products in the house.  I have wired 2 Amps...1 connected to 4 Sonance speakers inside and 1 connected to 4 Sonance speakers outside.  I have 3 other wired sound bars...2 Beams and 1 Arc.Only the Amps and each associated room appear on my Sonos app.  I was able to add the 3 soundbars, but they immediately “disappeared” from the app.  I’m not so worried with the soundbars being visible on the app...I only use them for use with the TV.  Although, I bought a Gen 3 Sub to pair with my Arc for the beginning of a surround sound in one room.  The app recognizes the Sub isn’t paired to anything, but the only option is to connect it to one of the 2 Amps, which I don’t want to do.Everything is wired, except the Sub.Since the Arc doesn’t appear on the app, I can’t connect it to the Sub.  Is this only an issue because the Arc isn’t available on the app?  Or is this a different issue?Update:  I read some other threads about the disappearing rooms.  So, I rebooted my App, and th

Buenos días compre un sonos era 100 en New York yo soy de lima peru aquí el voltaje de la corriente es 220 voltios mi pregunta lo puedo conectar?