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Music stops mid song and a new song starts and stops mid song and a new song starts. This started a few days ago, it has never happen with Sonos 2 but does happen often with Sonos 1. How do i fix it?

I have several Sonos speakers. Due to my house being small but having ridiculously thick walls I have to use a TP link extender. My set up is as follows:- Speaker 1 to my Plusnet router via ethernet- Speaker 2 attached to the TPLink by ethernet- speaker 3 connected to TP Link by Wifi- Speaker 4 connected to Plusnet via Wifi I have some issues when switching from the TP Link wifi to the Plusnet wifi and sometimes I lose a device. Should I remove all ethernet connections or just keep one speaker attached to the Plusnet router?I have set the TP Link to be the same name and password as the Plusnet wifi but I still seem to have to switch from one to the other.

I have an Alexa Show 5 in my kitchen and a Sonos Beam in my bedroom.  Several times, although not every time, when I say to the Alexa, “Play WFCR”.  It will play it on the Sonos Beam in my bedroom. I do not want it to do that unless I specifically tell it to do that.  (For example, I want to listen in the kitchen while my wife is still asleep.)BTW, the Alexa in the kitchen will respond “Playing WFCR on Sonos Bedroom.”  So, I know it is the guilty party here.I do not have any groups. The rooms are not the same.How can I prevent this from happening?

Hola buenos días , qué aparato debería utilizar para no tener que andar quitando y poniendo el Hdmi en la barra beam 2 ? la finalidad es tener la tv y el proyector conectados a la barra de sonido , sin tener que andar quitando y poniendo el cable gracias 

J’ai bien réussi à ajouter le  service IDAGIO dans l’app SONOS, mais voilà les menu sont en Anglais. Quand j’ai installé l’app IDAGIO dans mon Android  les menus sont en français .Est il possible d’avoir le menu du service IDAGIO dans SONOS mais en Français. Google Translate:I managed to add the IDAGIO service to the SONOS app, but the menus are in English. When I installed the IDAGIO app on my Android the menus are in French.

My Living Room setup is pretty simple. I have a Playbar, Sub and two Play 1’s. When I set up the system I added first the Playbar, then the Sub and then each Play 1. I assigned the Playbar and Sub to Living Room no problem. When I added the Play 1’s they were assigned to Living Room 2. They are paired. I realize I can create a group to combine them and have all 4 speakers work but is there a way to “drag” the speakers so they’re in only one Living Room? My OCD wants everything nice and neat. One Kitchen, one Dining Room, and just one Living Room. Thanks!

When I connect to the app everything seems ok I can see my system , however when I play music it only allows me to play the last song I played and if I try to play anything from Amazon music it is unable to add to the que and there is an error code 1001 , if you are playing a song the only one I can if you turn the volume up or down on the app the slider works but the volume on the song stays the same , then after 10 seconds the volume changes on its own there seems to be a lag , I’m on fibre broadband any help I’ve updated my system to the latest software and I did a reboot . 

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi there!I work at a retail store and we have two Sonos speakers, one in our store and one in our warehouse. We have constant issues with our Sonos speakers. When we come in in the morning, one in three times the app (installed on the work computers) cannot connect to the speaker. When we do manage to reset the speaker and reconnect, often the queue will skip over songs or play the first twenty or so seconds of a song then skip over. Sometimes the app will not be able to connect to Spotify alltogether.Could all of these issues be due to a wireless internet range/strength issue? I suspect it may be due to our router being at the back of the warehouse and our till computers and speaker being at the front of the store. However, when I check our internet connection it says it is strong. Could it be the internet speed then? Just ran a speed test and

My question During set up I put the arc as living room.The video says to assign the pair of Era 100 to a different room?I dont assign them with the living room?So do I assign them to the kitchen?Thanks Moderator edit: changed Ethos to Era

I have Beam + Sub + 2 x ERAs (set up as a surround system)I also purchased a line-in adapter to attach a turntable to the system via one of the ERA 100s. (I have two as a back pair to act as surrounds.)I could not then in Music (settings) see the line-in as a music source. So, playing around with the settings I unbonded the ERA 100s and then the music from the turntable came out of the line-in speaker (rear left). Checking the S2 app I then was able to see line-in in Music. However, as I said no music from the other ERA 100.I then proceeded to set up the two ERA 100s as a stereo pair, but confusingly once completed the music came out of the Beam and not out of the ERA 100s.So, I am very confused. I just need to understand if I am doing something wrong. So:Do I always have to unbond the ERA 100s to get music to play from one ERA 100 only? Is there a way to get the line-in ERA 100 to pair with the 2nd ERA 100 to create a stereo pair to play music? Is there a solution to get the turntable

I have an updated (current version) of sonos on my HP desktop and on my I phone. I have been trying to add my Apple I-Tunes library to my desktop Sonos app and I cannot make it connect and work.

Bonjour,Je viens de faire l'acquisition d'un sonos zp90 pour pourvoir diffuser le son de mon système vidéo sur mes enceintes play:1.Je rencontre un problème frustrant, je ne detect pas le zp90 malgré une réinitialisation au paramètres d'usine. Savez-vous si ce matériel est complètement obsolète et si non quel application utiliser (s1 ou s2) et si il y a une raison précise à mon problème peut-être que je ne fais pas les choses bien.Merci d'avance.

Sonnos ArcZ Smart SoundbarThe unit on has a spot to connect traditional speaker wires, but includes a USB cord and a sticker that says wireless. Specs include bluetooth connectivity.What should the package contents include? How does the unit receive power for the bluetooth to work? Are there other components i need?

How do I play music from my Android phone on a Sonos Ray?. 

I have question for you. Today I sat down to listen to music and immediately noticed that the speaker (Symfonisk Table Lamp gen-2) did not limit the bass at high volume. At first I thought "Oh wow, that's great, the sound is powerful now) but after a while the speaker turned off. I did it several times just to check. Above 70% volume the speaker restarts itself, as if some protection was activated. On the back the LED light glows orange for a moment.

Hello,I'm planning to buy a Sonos Sub Mini and I need your help please.Is it possible to use a sonos sub for a home cinema installation (beam gen2 and 2 one) AND for a music installation (2 five)?Everything is located in the same room.Of course I don't want to use the home cinema while I listen to music.Have a good day.

My Roam battery - According to the diagnostic I sent in to Sonos help - is overheating and shutting down the unit. When it is off the wireless charge for 10 minutes everything starts working normally. But this is totally frustrating for a $180 speaker. This keeps happening over and over. I’d like Sonos to replace the defective unit. 

Have been having no luck connecting to Audible through sonos for a few days now.  On Android, started getting “unable to browse music - there was a problem connecting to Audible” errors whenever I tried to view the audible library through sonos.  Audible app was working fine on the phone, no network issues, sonos devices connected wired to router, other streaming services playing with no issues. Tried reauthorising the audible service through the sonos interface, would get a series of errors:“Check your network connection.  There was a problem getting started.  Please check your network connection, then try again.  If the problem persists and your network connection is working, please try again later” Would click “try again” multiple times, eventually the app would kick through to a chrome window, again internet fine, wifi fine, other apps working fine, other sites loading fine and streaming still working, and i’d get a connection error in chrome when trying to go to a na.account.amazo

It's actually unbelievable.I've never not had issues with it. From the app failing to open properly or update or connect to the Internet, to not being able to find items. Now I'm trying to add a sub and it tells me it can't verify the app that I updated within the last week. There is literally always something going wrong. Do you even have a UX team? Sack them all if so

I just purchased 2 Era 100 speakers, and it seems like the WiFi available to me isnt supported by the Sonos app. My general question is, if I am able to connect via Bluetooth only, is there enough of a drop-off in sound quality that I should get something else wifi compatable or wired? I am kind of moving around every few months, and therefore stay at a lot of hotels/resorts. It seems the hotel WiFi uses network access points unsupported by Sonos. The Era 100 can use Bluetooth, but apparently you still need to initially connect to some compatable WiFi to set up. Is it worth figuring that out anly being limited to Bluetooth use only?

I have this issue that the music is not audible via airplay from iPhone ( latest iOS ) but the airplay works very well with Sonos Roam from MacBook(latest OS) . they all are connected to same network. Can you please help me with this issue.Regards. 

I setup a new router with a changed WiFi Id. I tried to update the network using Sonos 2 app but it couldn't find my speaker. I tried connecting the speaker directly to the router using ethernet and it still can't find the speaker. In the settings menu the System option is greyed out so I can't change the network settings manually! Why is sonos so bad at handling routine changes to the network!! How can I get my speaker connected?

I have a very new Sonos Arc and a Sony x800M2 which play through my 9 month old LG 65OLEDCS6 I have had no sound problems so far I bought my first 4k disc to play. Close Encounters. It has 3 versions on it I sat down tonight to pay it but there is no soundThere is sound when I start the DVD off and it goes through the pre-amble but when I select the version I want, and I have tried more than one version there is no sound. English is the first optionI scrolled throught the others, French, Spanish, Japanese, Italian and German etc and when i select those languages there is sound But when I select English again nothing Very frustrating as I have waited a long time to get this disc. Any thoughts. ?

Hi there,I’m new here and I’m really hoping someone can help. I have a Sonos Ray which is working perfectly as a speaker over wifi but whenever I try to connect it to my TV it fails. My TV is a Panasonic LED TV, model TX-49FX555B.I’ve used two different Optical digital cables, including the one provided (with the little plastic covers taken off) and the app keeps telling me that no signal is detected. I use an Apple TV but I’m obviously connecting  directly into the TV (I’ve tried unplugging the Apple TV in case that was an issue) but the optical connection is just not working. Everything else is ok, the Ray recognises the remote (the light on the ray is working).Any advice would be greatly appreciated - I’ve been faffing around with it for ages!Thank you in advance, Tim. 

If I pair 2 Sonos Moves into stereo, can I group that pairing with another Sonos (mono) speaker outdoors so that all three play at once, with 2 of them in stereo and the third not?