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Hello Team! We are letting out aparments on a short term basis.It would be good to have a service for our guests to enable them using our Sonos/Symfonisk system components for a limitied time without having admin right (meaning no access to confirgurations). This way they could link their audio services for a limitied time period which automatically would be deleted after they leaving. Do you have such a service now or plan it? Thanks, Robert

I have the Sonance SGS 8.1 system (w/SR 2-125 amp) in the pool area and a Sonos Beam Gen2 on my patio TV. Will a Sonos amp give me the ability to group the pool and patio systems together, as well as being able to run them simultaneously from different sources (for example, streaming Spotify on the SGS and watching/listening to the football game on TV)?

We recently bought the arc and 2 era 100’s. Not impressed by the 100’s as surrounds. We currently have them several feet behind the couch but will move them to the sides of the couch. Are the 100’s adequate for surrounds? Would we be better off returning the 100’s for 300’s? Getting a Sub and returning the 100’s, getting a sub and 300’s?  Mostly movie watching from an Apple TV 4K via Netflix or other streaming sites or rented Apple movies.  No blu ray player connected to this TV. Sony 75 inch 4k model. 

I have 3 x SONOS Play 1. I’d gone off SONOS for about 18 months and not used it as I found it too glitchy and didn’t like that you couldn’t play many Podcasts through it.I was delighted when I realised it has been integrated with Audible and BBC Sounds so I decided to set it back up again. As I have recently moved I did a factory reset on all the Play 1s so I could do a fresh set up on a new router etc.After what seemed like an age and a real hassle I managed to get it set up on my and my wife’s phone with both our Audible, BBC and Spotify accounts, success……However, when I came to use it the net day I opened the app and got an “unable to connect to Sonos. Let’s fix it” message. After following the instructions, no I haven’t changed my network settings, un-plugging all the SONOS and my router it fails to get back on the system.I’ve re-tried setting it up again both with and without doing a factory reset, it seems like each time I get it set up then re-open the app I get the same messag

Every time I connect to the Roam using the Sonos app the LED turns blue on the Roam. Seems wrong?  Seems the LED should be white on wi-fi, not blue.

I store my music on a micro SD card in MP3 format that is within my phone. Until today I have been able to open the Sonos app and within browse, select the "on this mobile device" option which then opens the micro SD folder and enables me to play my music through my 4 Sonos Play:1 speakers. Today, the "on this mobile device" option does not come up, so I am unable to access and play my music. I have changed nothing. Subsequently I have done an update, restarted my phone several times and restarted the Sonos system several times, but it's still not showing. Can anyone shed any light on this and help me get my music playing on my Sonos speakers again? I'm very frustrated! Thank you!

While I love the sound of my Sonos, I’m at wits end with it. Without fail it will lose connectivity to either one set or another. Everything is connected to a single network that is always on. But still, ‘we can’t find your system’, restart everything, restart your router, start the $%#@ over. So every week or two I have to set everything back up. Anyone having this issue and find a fix?The routine basically ends up with me having to do factory resets and then put the system together again. This will last for anything between a few days and a few weeks.Would greatly appreciate any help!!

Does the TV Level in the Arc app under Surround Audio adjust both front and rear surrounds or just rears?  

Hi everyone I currently play a Project turntable through my Sonos Port and love the sound.I would like to upgrade to TWIN Technics turntables plus a mixer.is it possible to do this ?The mixer would plainly be used to fade tracks in and out.Any help on this matter would be very much appreciated thanks.RegardsSteven 

Trying to set up Quobuz. Following the prompts in the Sonos app. Get to ‘Authorize Quobuz’, click it, then Error 500 - can anyone help?Thanks

Hi, Why sonos did not put a optical input behind the sonos five devices instead of a 3.5 jack analogic. Analogic create a lip sync delay since opital cable does not. I need to buy a sound bar because that issue.

Maybe this topic has been discussed in some form before but I would like to see If I can get a definitive answer. My setup now is Arc + Sub + Era  300.  My Tv is a LG CX with passthrough enabled. So I just upgraded my Play:1 to Era 300 for surround sound. My main playback device is an ATV 4K with Infuse for playing back my Blu-ray rips. This all works great except ofcourse for Dolby TrueHD Atmos because the ATV 4K will convert everyyhing to LPCM. This is the reason I bought a Zidoo Z9X Pro with passthrough for movies with Dolby TrueHD Atmos. This also works great and the Era 300's sound amazing. So I was doing some testing with some Dolby TrueHD files (No Atmos! This is important) and I noticed that the Zidoo with passthrough is much louder than the ATV 4K + Infuse that outputs LPCM 7.1. Reduce loud sounds is off.  I know that in theory the LPCM stream should be identical to the TrueHD stream (just uncompressed).  Any ideas on how this is possible. Does the ATV 4K just have lower outpu

I have a new pair ERA100, set up as a stereo pair with a sub-mini, and have the following two problems:-No 1: Playing music in more than one zone, the pair sometimes drop out of the group unexpectedly. They can be added back immediately and without any problem (issues like this in the distant past have been “networky”, and the missing zone had lost its connection to the Sonos network and would not add back without some hassle).Could this be related to a keyboard shortcut that drops a zone from a group? I am not sure, but it seems to happen when I am typing on the keyboard of the Windows computer with the S2 client.I am not in the Sonos software when typing and this cause/effect may be my imagination.No 2: Whether grouped with other zones, or playing on their own the right speaker sometimes goes dead. It is still showing up as a device in the software settings, but unplugging the mains seems to be the only way to make it pair back up. It ha#e only happened with one of the pair.ERA100 ca

It seems the integration with Radioplayer is broken again  1. The radio stations that I have added to my homescreen in the past do not start anymore clicking on them 2. Searching for radiostations in the old search do not include Radioplayer stations anymore 3. Searching for radio stations in the new search state that Radioplayer is not responding. The service status page does not mention any issue, which is obviously wrong.  

I have a playbase, a sub and 2 play 1s as part of my tv setup. The sound keeps breaking up when I’m watching tv. This seems to be even worse when someone else is browsing the internet. I have internet speeds of 60mbps so can’t see why this should be happening. Any suggestions on what I can change to stop this?

recently when using Deezer, each time a song ends/begins at least one speaker stops working and starts again about 10-15 seconds into the song.whe I try to disconnect a speaker from the group, it freezes and continues to show all speakers as connected. I have reauthorised deezer, cleared data and cache, rebooted the router, and reinstalled the app but nothing works.

Got a new Wi-Fi setup.  There is a router and extender all with the same network name.  Works fine for tablets, etc.  Three Sonos are near the router and one is near the extender.  the app can usually connect to one version of the network or the other but has trouble finding the Sonos devices depending on which network it uses.  I would have thought that was a fairly standard set up these days but it looks like Sonos struggles with it.  Are they likely to fix it?

I have purchased a Project T1 BT deck and assumed it would connect via Bluetooth to my Sonos Beam and Sub wirelessly. The Bluetooth switch is on but it won’t connect. Can anybody tell me what I am doing wrong or if I need a preamp?Thanks, Luke 

VERY FRUSTRATING.  ALL API ACCES S AND EMAIL IS RIGHT - ALTHOUGH ITS NOT PULLING IN MY YOUTUBE PLAY LIST. 

Hi.I could not find any place this questions where asked,and i might have not been looking hard enough🙃. Anyhow….i got my hands on two used Play1 from different sellers. On arrival i notice that one was in exellent condition,but the otherone you could tell it have been used. A few scratches on top an over all i can tell by the colour it was a bit faded.I set them ut as stereo-pair and try adding them to the Apple Tv….no luck. I learn the hard way that this is some old speakers. Long story short,i have a single ERA 100 witch i connect to Apple Tv over Airplay,and then group the Play1 and turn off the volume on the 100.But when i start listening to the Play1’s i discover that the mor used one sounds different than the prestine one. So i’m interested to hear if anyone have experience bout anyone had to replace their elements(mid or tweeter)….cause of soundquality or if they blew.I can hear clearly that this Play1 is not blown but i can hear things in music that aint as crisp all the way

I have experienced songs starting and moving on only after 10-15 seconds. I’ve investigated different playback methods and found this phenomena happens when applying crossfade. Looks like a software glitch. I’m using Spotify.  can this be rectified? 

Is it possible to have a single Connect attached to a Yamaha receiver that has two zones of non-Sonos speakers and set each speaker zone up as a distinct room that can be grouped or ungrouped with the Sonos app?  We originally setup this configuration about seven years ago and we were able use the Sonos app to group and ungroup the two speaker zones (each with a distinct room name).  We had to take the system apart for house repairs and when I put the system together again I can only configure one room per Connect on the receiver.  Any ideas how the system might have been originally configured?

My Sonos Move will not connect to the wifi all of a sudden and the microphone light is on. I tried the reset instructions in the app with no luck. 

So I designed a small cinema in a house I'm working on which is going to have space for an Arc front facing, 4 in wall speakers- two on each side of the cinema room filling 100% of the room and a space for rear speakers, planning on going with Sonos 5’s as rear surrounds or the Era 300s. I’m confused as to how to set them all up. The number of Amps to be used here isn't a problem. Any suggestions? Much appreciated. thank you

I have a problem I went on vacation in Mexico the house we stayed at had a Sono system I connected to it. Now at home in the USA I bought a Sonos Arc and I cannot login into my account to make changes it shows what must be the email to the Sonos account in Mexico what to do.