Answered

Hi, https://radio.co/blog/add-radio-stations-to-sonosTrying to add this https://worldradiomap.com/us-ca/play/ksjo-hd2_live following the above link. Unable to map the instructions to what I see on iPhone App.Anyone able to do the above steps successfully , please share the steps.Thanks for checking

I’ve had this happen twice now while camping.    I successfully pair the Move to my phone via bluetooth and listen to music.  But then someone accidentally hits the bluetooth/wifi button, and the Move starts looking for wifi.  Since there is no wifi in the wilderness, it just goes into a loop.  There is no way to cancel and re-pair to bluetooth.   And then my Move is bricked for the rest of the camping trip.  This is not a one-off.  Is this a product flaw, or is this product just not made for camping?  If I got the sonos Roam, would that help, or would it have the same issue?

Hi, I use a sonos five at work. we have just moved office. the previous wifi net work was a normal password only network.my new network at my new office has username and password enabled. I reset the sonos when we moved and it only asks for password during set up.what can i do to get this set up?

I need instructions on how to delete/remove two Era300s that are currently set up as separate rooms and add them as surrounds for my existing Arc. If there is online documentation, I may have just missed it somehow.  Thank you   

Hello,  I have been using my Beam on my Samsung TV for over a year and it has been great.  Now there is no sound coming from my Beam.  who I disconnect the HDMI Arc, the TV speakers start working.  when I connect the HDMI, it says that the Beam has been successfully connected.   None of my other HDMI ports have anything connected to them...only the Beam.   Any help would be great.   

I updated the desktop app to 15.2 and it now only sees one of my speakers. My iphone app still sees all three and works fine. Any ideas how to get the other two rooms working? I see them fine on the phone, and they play via that controller, so they’re obviously online. 

I have what I believe is a connection problem. When originally set up I was able to play audio from my TV through Sonos. It now won’t. The connection was RCA from audio out on the TV to a converter that transferred RCA to Cat 5 that ran @ 20’ down to basement located SONOS Connect:AMP. Before the Connect:AMP, the Cat 5 was converted back to RCA to make the Connect:AMP connection. All was well until I replaced the TV with a Samsung QN85 that didn’t provide for an RCA connection for Audio out. I ran an optical cable from the TV to an optical/ RCA converter to then connect with the existing Cat 5. Ran fine for 6 months then stopped. It’s either a connection issue or I’ve changed some setting on the TV by mistake. Any thoughts? Thanks Moderator edit: changed Amp to Connect:AMP  for clarity/accuracy x2.

Why has the books search been removed from the sonos search function? I used to be able to search my audible audio books using this function but it was removed some time ago due to a sonos upgrade and I am unable to return to the previous (‘classic’) search function. I was advised months ago by a Sonos tech person that this issue was being escalated but still nothing has happened!

I just installed my Arc + Sonos Era 300 and my Arc sound bar only makes gunshot sound

My Sonos CR200 controller wont show my Sonos rooms and it is connected to the correct system, is there any way to fix this?

Can anyone explain how Sonos mathematics work?I have an item in my cart to checkout and they are applying a 15% discount that just doesn’t add upproduct price $2798 with a 15%discount however discount is only showing as $375 i/o $419.70🤪🤪

My Sonos Beam 1 and Samsung TV (Link to Samsung TV) sound great when they work properly.  However, I have had ongoing problems with the sound breaking up (almost like a long-distance call with a bad connection) when you hear intermittent words.It isn’t all the time but I don’t know what to do.  I have spoken to tech support and they weren’t overly helpful.  I installed the App on my phone and can confirm that the issue does not occur if I play Sonos Radio.It is to the point where I would consider buying something new (like Sonos 2) or a different brand if I could be assured that the problem will go away.Any suggestions on how to isolate problem or fix?

Help!If I go to cast music from my phone and tap that cast icon, my soundbar+sub doesn't show up in the list of devices, but rather, only if I further tap the 'Airplay and Bluetooth devices'. You might be thinking, well yeah, you didn't set it up in Google Home. Yet, I did, and when I go directly into the Google Home app, I can see it listed there among my other speaker devices.It seems like I have to choose between soundbar+sub (via 'Airplay and Bluetooth devices') or my other speakers (Google Home devices). How do I get the soundbar+sub to show up alongside my other google home devices when I go to choose which devices to cast to?Is it possible that Airplay somehow claimed ‘ownership’ and I need to disable the Airplay connection and reestablish the connection only via Google Home (somehow?). I’m grasping at straws here.Please and thank you,Keven 

I understand that there is already a 4-year-old thread talking about this issue, but it is silly that this problem still exists on the latest model and technology & we don’t have a proper official response on this. Even four days ago someone replied on that thread talking about the same problem and doesn’t seem to get attention, so I decided to post a new one here. Products I own: two Era 300 (stereo paired) Use case: M1 Pro Macbook Pro + Airplay2 + Chrome + Youtube Problem:If I pause a video for a few seconds, it’s fine and when I play it again it connects. If I pause a video for some time (say, two minutes), when I resume it, no sound is played at all. The audio output seems to still be Sonos, but just no sound. (Silly way to address it:) if I change the audio output back to Macbook Pro speakers, and then change back to sonos, it’s fine again. But I really don’t want to do this every time!

 Hi this is my current setup with 75inch + Sonos Arc. My question is whether this setup is fine or would this make the sound quality lower ? As you can see I have a fire place and can't go any lower and making the TV go higher means it's too high. So would this cause any sound quality issues?  Also the upward firing speakers are definitely open and is not blocked - so is it still a problem ? 

I can only access one of my 3 Sonos system/room at a time with my eeros 6 wifi. If i want to listen to a different sonos room, i must first power off the one I’m listening to so that the app can find the one I want. I have tried turning off bridge mode on the WiFi, but no luck. Does anybody have a solution? Many thanks. 

Hello every one I picked up a lovely pair of sonos 1 gen 2 s18’s the other day.They are in my sonos app as a steep pair they are streaming Spotify and amazon music through their apps but Alexa is just being DUMB she keeps saying hmm and enable the skill whilst the skills are enabled!I have another sonos 1 which she works perfectly on. Amazon were useless in finding an answer. Please help.

Hi, has anyone recently returned a product from the UK? The paperwork and process looks pretty intense, do Sonos give you all the necessary details/info to make the return easier? Have they simplified the ‘commercial invoice’ procedure yet? There seems to be a few people who struggled but the posts are a few years old now. Any help would be greatly appreciated.

We have a  Sonos Playbar that my husband was given a few years ago when his place of work went out of business. It’s worked fine for years (on wifi) but Spotify no longer recognizes it,, and when we try to sign on to the app it shows a abbreviated version of someone else’s email, and won’t accept ours. Nothing has changed on our end, and all apps are up to date. Thanks for any advice!

Hello Sonos Community, I am considering between purchasing the Sonos Five and the Sonos architecture Outdoor speakers. Though I originally was looking for outdoor audio, I went to a shop and heard the Sonos Five audio and was wow’d. Does the Sonos Outdoor speaker, paired with the Sonos amp, deliver similar or better sound when compared to the Five?

Hi,I have an Arc, 2xEra100 and Sub in a surround setup and hope someone with experience can help. When using these as TV output all is great. However, when with Surround Audio > Music Playback > Full set, when music is being played (eg. Spotify, airplay), there is a slight delay to the Era100 output such that it sounds like a slight echo. Noticeable especially with spoken word. Is this normal? Bearing in mind that these aren’t a group of speakers (I.e you might expect and accept a tiny delay between rooms) but are actually connected and appear as one single “Product” in the Sonos app.

I am planning an indoor-outdoor installation, with four Sonance in ceiling speakers and one Move for the outdoor patio. I know you can add up to 3 pairs of Sonance to a single Sonos Amp, but can I add this Move to my two pairs of Sonance on the same Amp? 

Hi i would like to know if i can use the speaker Sonos Roam in my steam room? Will it work and will it last or not? Thank you

I got a new Orbi Pro mesh Netgear router but I’m unable to connect my Sonos to it wirelessly. The Orbi is set as an access point because of my firewalla firewall.   I have one 5 and three 1s. The five is connected to my Orbi directly with CAT 5 cable.   I cannot, cannot get the 1s to connect wirelessly. Please advise.  Thank you!  Stu

Hi theredoes anyone know the release date of the next sonos 5 and gen 4 of the sub please? i don’t want to buy this week to find out that an updated model will be released in a couple of monthsmany thanks for any help on this