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Bonjour,Je voudrais connecter une barre de son Sonos Beam 2 à un décodeur tv 4K et à un vidéoprojecteur Optoma H100.Est-ce que je peux brancher la Beam 2 en optique sur le décodeur avec l'adaptaeur HDMI/optique fourni et brancher mon videoprojecteur sur la sortie HDMI de mon décodeur? Ou bien si j'utilise le HD Fury Arcana cela peut-il marcher?Merci pour vos réponses!Translation: HelloI would like to connect a Sonos Beam 2 soundbar to a 4K TV decoder and an Optoma H100 video projector. Can I connect the Beam 2 optically to the decoder with the HDMI/optical adapter provided and connect my video projector to the HDMI output of my decoder? Or if I use the HD Fury Arcana will it work? Thank you for your answers!

Hi all,in the last few days I’m not able to play radio stations (“unable to play Radio station) or music from YouTube (not encoded correctly) from within the Sonos app.  if I use Alexa I have no issues and can play music (from free Amazon as YouTube doesn’t play nicely with Alexa) and radio stations. I can even see that playing in the app and can stop the music.I have reinstalled the app but no luck. unfortunately I work during the week and can’t talk to agents as they only work Mon-Fri. any ideas?Thanks,

Hi I am moving from states to Germany and seeking any information on using my system in Germany. Will it work with simple plug converters 

I am considering buying the Sonance - MAG6.1 - Mag Series 6.1-Ch. Landscape Outdoor Speaker System Powered by Sonos® currently on sale at Best Buy. My existing home theater system consists of a Denon 1600AVR with in-ceiling speakers and a couple of Denon Home speakers in various rooms that I can control and stream through using HEOS. Would the landscape system above and my existing system be compatible such that I can stream the same thing inside and out? If so, how would I go about doing that?

Came back from vacation and started having problems with my Arc.  Plugged into the return HDMI on the TV.  However, the sound only works if I unplug the Sonos before watching TV.Now I noticed that the Arc isn’t in my Sonos app either, the Sonos One’s aren’t paired with it either.The Arc is plugged in via Ethernet.  I unplug the power, hold the join button while plugging the device back in.  Wait for it to be green and go into the app to pair the device.  It never seems to pair.  Trying to figure out what happened and how to fix it.

I have a Sonos system connected to a Boost. My iPhone will connect to the system with no issues. My wife’s iPhone is unable to connect to the same system on the same network. I have reset the app, tried to connect to the network with correct password, etc. Still unable to connect is the message I keep getting on the app. App is updated. iPhone has different OS versions. Any help. Thanks

I changed my wifi about 2 weeks ago. Managed to go through and reconnect my Beam and one of my One SL surrounds. For some reason, the Sub and the other SL surround won’t connect to wifi. I’ve been through the steps in the app, typed the wifi password, connected the One SL to the router but it still can’t connect to the network. I’ve even tried setting the whole thing up as a new system but I’m still stumped.  Can anyone point me in the right direction please

Hi,I just ordered the outdoor amp and architectural speaker set.  I’m assuming the answer is no, but wondering if I can split the two speakers the outdoor set comes with so I can put one speaker in the front yard, and one speaker in the back yard, and play one without the other, or have one playing one source, and the other another source. General idea be using them like a move or a “one”? And if so, would they individually play in mono, or would one be left and one right channel? Thanks

There is an orange marking on the Sony input.  I know the Sonos uses 1/8 RCA but don’t know what the other end uses.

Hi, Is it possible to group a number of speakers to work as a single zone (possibly in mono), other than having to parallel the speaker connections on an AMP for instance?It there a way to have say multiple AMPs controlled together as a single zone, in a ‘fixed’ configuration as opposed to having these grouped or ungrouped through the app? (such that the user cannot change this configuration)?Another idea (or feature request) would be to have a 100V version of the AMP that would cater for this very easily. With thanksKeith

I recently upgraded my Sonos Playbar for an Arc with the discount and I wonder if I can gift the old Playbar to my daughter or has it been made unusable?Thank you.

SHORT VERSIONI will soon do a hardware upgrade of the S1-only components of a Sonos system that is currently split between S1 and S2, and want to unify those separate systems into a single S2 system. What is the correct process for doing this, particularly in regards to when I add the new components?The online documentation I have found does not directly address some of the concerns I mention in the long version. In several places it just says to follow the prompts, but that gives no overview of what to expect.LONG VERSIONMy current Sonos configuration consists of: S1-only compatible components running S1: Play:5 (Gen 1) x2, Connect:Amp (Gen 1) S1/S2 compatible components running S1: Move, Play:1 S2-only compatible components running S2: Roam I have ordered hardware upgrades for the Play:5s and Connect:Amp (Fives and an Amp), but am unsure of the best process for unifying the separate systems into a single S2 system.The only step I feel certain of is using the Product Removal Tool

On playbar

My Roam will connect to Bluetooth and the app will show it as connected to BT whilst playing. it will not connect to Wifi despite several resets and setup attempts. The setup works very well until I get to the ‚connecting to Wifi‘ part. i have UniFi access points and have made changes to settings suggested by other users. Allother Sonos devices on my network work well. Assume this is a faulty device i need to return?

Hi everyone. I just got a SYMFONISK speaker and successfully installed the Sonos app on my Samsung phone. I added the Spotify service correctly but if I try to install the Tidal service the app goes into error even though the Tidal site gave me confirmation of authorization.Has this happened to anyone yet?

Sub says connected but no sound. Occasionally I can restart the sub and it will connect, but then loses connection.  20233538

I know the arc doesn’t have a line in. I was wondering how how I can connect the turntable to play through the home theater.   So far I have only been able to connect to the era 300 by line and use them as a stereo pair but I want the full effect of the complete home theater. Do I need to buy an amp or a port? or am I able to do this with what I have already 

there is not any reset switch please help me

When I plug in my connect amp the light turns white for a split second, then turns off and will not come back on. Does not respond to a hard reset. I have disconnected and reconnected power, and run diagnostics within ten minutes of the problem. Here is my diagnostic confirmation number: 1352236845

When i search for a song it can not connect to YouSee. I can login in to YouSee without a problem when redirected from Sonos. 

comment connecter play:1 à un Mac ?

Ok. I had some sort of issue with my wifi and I had to reconnect everything for some reason. I have a ZP80 and two Sonos Ones acting as a stereo pair and I am on S1. I have everything connected again now, but I am missing how to switch to my RCA out so that I can stream the cd player to my speakers via the ZP80. What am I missing? Both the ZP80 and my speakers are on the system, I guess I just need the RCA out option to show up on the controller. Thanks so much for any help you can provide! -Clint

Hallo, can I combine my Playbase with a Connect Amp Gen2 (the white one) to create a 5.1 System? The Amp shut be connected to small speaker for rear an a sub. thanks for help

I’m trying to use my Samsung earbuds with my Samsung tv. When I switch the tv on, I’m given the opportunity to connect to the buds. I choose that but then Sonos kicks in and switches the output away from the buds back to the soundbar.So far the only way I can use the earbuds is to unplug sonos and as all wiring is hidden that is far from easy.Am I missing something.Hope someone can tell me of a better way. TIA  

I have three Sonos speakers, an Arc, an Era 300, and a Roam. Like many other people, I get many error messages while using Apple Music about songs not being encoded properly. It can be one or two songs or the whole album. I don’t have this problem with Amazon Music, but much of my music is on Apple from i-Tunes era. Albums by the same artist purchased about the same time may have error messages on Apple, but not on Amazon. These albums play perfectly well on my computer. This is very frustrating since I can’t use my new Sonos speakers for a large part of my music. Since compatibility with Apple Music is a major selling point for Sonos, fixing this problem should be a priority.