Answered

I would like to connect my turntable using line-in adapter in the ERA 100. But I would also like to use the same ERA100  as an Airplay2 device. Do I have to unplug the line-in adapter from the ERA 100 in order to be able play music from my iPhone (Apple Music)? Or how do I chose the source? Of course I can´t play  simultaneously music from the  turntable and the Apple device. I´m a  new Sonos user or will be in the near future.Also I would like to know the difference between using ERA 100 line-in port and Sonos Port device when connecting a turntable. If I´m going to use the Sonos Port then I can place the loudspeakers more freely in the room? The turntable and the Port can be situated in a separate room (using wi-fi connection)?

Please could someone advise on the below? We have Sonos speakers mounted in the reception of an office building and are currently using Spotify to stream the music from the PC. I was hoping there would be a way to save entire playlists from Spotify onto the Sonos controller itself, so that they live on the PC Controller and Spotify is no longer required. Is this something that’s possible? Or is it the case that an active Spotify account needs to be linked to Sonos in order to play music?

On My Beam Gen 2, is the speaker supposed to stay on ALL the time? Can it turn off?

I have a Sonos amp w 6 outdoor speakers and a sub.  I have been listening without issue for about 2 months and out of the blue, 3 speakers (left channel) have gone out.  Still listening to the right channel speakers w/out issue.  Before I start digging up my landscape any suggestions?

I activated the credit for the discount on my 2 sonos one sl that i use for surround and intend on buying 2 era 300 to use as surround.The question is if i can still use my 2 sonos one sl or do they get deactivated or something like that?

Hi! I've decidced to change my current setup with Sonos and i'm not familiar with its capabilities.I'm interested in getting one Beam and two Moves. I would like the two moves to move around the house and when it's time for movie to pair them for stereo with the beam and eventual sub.Would that be possible and if so would you suggest to be good idea or is there a flaw in my desire.As addition will it be possible to stream the sound from PC to sonos and a wall projector at the same time without any additional complication and/or latency?Best regards!

 I would like to put in a place a Dolby Atmos sound system for a 98" TV going into a cinema room. Sonos eARC has been recommended but I would like to know if the rear speakers in the set up can be Sonos ceiling speakers as opposed to freely placed ones. Many thanks,N

I’m just setting up my new Sonos Roam, and I can’t get any sound out I’d the speaker? ( but there is more volume from my iPhone?) what have I done wrong?  

My Gen 3 Sub was working perfectly until about 15 minutes or so ago.Reflects as ‘connected’ in app. Reset modem and then power cycled the sub but still no luck; it just does not have any sound output/drivers do not move when playing heavy bass when I was testing it. Oddly the app was able to detect and connect to it again but there’s still no sound coming out of it.Tried TruePlay and it failed because it was “unable to hear one of my speakers”.System set up is Arc/One x2/Sub.Any help would be most appreciated; my diagnostics number is ***.

 I have a Sonos Sub Gen 3 and due to a voltage problem the fuse blew. When I disassembled it, the flex cable with part number 170-01366 that goes from the power source to the main board broke. Does anyone know where I can get this part? It is impossible to repair it.

Volume control only does not work indirectly on Verizon voice remote paired with Sony A95K and Sonos ARC connected via HDMI/eARC.  It will change the volume however when pointed directly at the ARC.  Other functions on the remote work indirectly such as changing the channel.

When I turn my Move 1 on it makes a noise like it just connected but I get nothing. Not even a light blue or white comes on anymore? It is plugged in to the electric I have owned it 4 months with no problems until now. Can it be reset to original factory? Or reboot  

I have to play music in a church for a funeral and do not want to rely on bluetooth connectivity so am hoping i can plug my phone into an ERA 100

Hi,With my Sonos Era 100, I have a problem with no sound on certain sound levels when using different max sound limits. I am using the Sonos app on Android for this. But I see the same behavior on the Windows Sonos app.No problem with 100% max sound level:  - Sound level 0 gives no sound (OK)- Sound levels 1-100 gives sound (OK)Problems with 50% max sound level:- Sound level 0 gives no sound (OK)- Sound level 1 gives no sound (Not OK)- Sound levels 2-100 gives sound (OK)Problems with 10% max sound level:- Sound level 0 gives no sound (OK)- Sound level 1-9 gives no sound (Not OK)- Sound levels 10-100 gives sound (OK)There seems to be a pattern depending on the max volume limit I set. Like it cuts off x amount of lower sound levels related to max volume level I set.I expect to also hear sound on sound level 1 with 50% max volume.Anything I can do about this? Or is this a hardware/software problem?Regards, Tim

I’m looking for a Play:5 Gen 1 and have noticed that there are three variants in the UK secondhand market:Backplate with Chinese characters (Play:5 in small letters) - about 60% of units on sale Backplate with Wireless System Zone Player - about 25% of units on sale Backplate with Play:5 in large letters, no Chinese characters - about 15% of units on saleAnyone know what the differences (if any) are? Clearly the Zone Player speakers were the first production run but I can’t understand why most of the speakers in the UK are Chinese character versions..?And does the same thing occur in other countries?ThanksNick

Good morning,Since this morning, like every day I do my sport, I wanted to listen to my favorite radio for my session. But here I plug in my Sonos Five, I wait for it to be fixed. I activate Wifi on my Redmi Note 10 Pro, and I select the Sonos S2 application and it loads but once I arrive at the menu where there are all the radio and disc icons it returns to the screen starting my smartphone. I tried restarting the phone but to no avail.If you know what it could be I'm all ears.Thank you in advance and have a good weekendActarus

Recently I've notice that about 25% of the songs in my queue do not display artist and title (my preference) but simply the file name, like track1.mp3. It includes songs purchased from Bandcamp and songs from my own cds - I do not notice a pattern. 

I changed internet providers and now Alexa won't connect to Pandora or Audacy

Hello I’m thinking of adding a turntable to my Sonos set up , I curently have the Sonos arc , 2 play ones and the sub , does the turntables that I see on the Sonos web connect to my set up and play ? 

Sadly 2 Sonos advisers have failed to help me link my hard disc which holds my Music Library and my Sonos 1. I need to know how to write the pathway link in my Library Settlings.  

Looking to get the community’s advice/expertise on best placement and type of devices to use in our doughnut shop (front of house).  Ceilings are about 14’.

I am in the middle of a home build and am considering the architectural speakers, amp, and arc for a 65 “ TV. My question is, is there any difference in quality of architectural speakers vs Era 100? The room is approx. 18 x 20 ft. 

I can’t get my play 5 to reconnect to my system. I hooked it to Ethernet to try to reconnect after wireless setup failures. All other parts of my system work fine. 

Hi,I’m currently in the process of remodeling my apartment and would like to add a surround system.I’ve been looking to add the following as my setup.(1) Sonos Arc(1) Sub Gen 3(2) Sonos Amp(2) Pairs of Sonos In Wall(3) Pairs of Sonos In Ceiling Would this be possible?   The Arc, Sub Gen 3, Sonos Amp, both pairs of Sonos In Wall and 1 pair of Sonos In Ceiling would manage Home Theater and the other two pairs of Sonos In Ceiling would be for ambient sound in other areas. The Sonos In wall would be LF, RF, LR, RRSonos In Ceiling would be SL, SR

Hi, my living room is an open space. I’m looking for rear speakers to complement my Arc but can’t run power cable on the floor/under the floor so it seems the only option is to mount rear speakers higher on the beam of the 1st floor at 10 ft (3 m).question:is it worth it having speakers that high or I should just be stay be satisfied with the Arc? Should I go with Era 100s or 300sthanks in advance.