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I have a Samsung TV (UA55ES7500M purchased in 2013) with a Sonos Arc soundbar purchased a year ago, connected to a Sonos Amp (with Silver brand speakers). The HDMI (arc) connection has been working perfectly, since I installed the Arc.Three days ago (1 sep) it stopped working and the sound output defaulted to the TV speakers. A TV factory reset restored the sound output connection to the HDMI (arc) port and sound again came through the arc sound bar.  However after the next TV power off/on, the TV sound output again defaulted to the TV speakers.Here is a very strange thing. If I manually change the TV sound output to the HDMI(arc) port, the sound is played through the arc soundbar - I.e. it  actually works but ONLY on 2 free to air TV channels (12 and 15) plus the internet app Samsung TV channels. I have checked this several times and channels 12 and 15 have sound via the sound bar but none of the other free to air channels have sound via the sound bar.Does anyone have any ideas?My sus

Diagnostic:1299356868Have multiple Sonos products - 2 Connects, 4 Connect Amps, Play 3 and Five. The Connects and Connect Amps are connected via Ethernet.One of the Connects (Family Room) keeps cutting in and out. It is connected to an AV Receiver for one of our home theaters (BluRay, Apple TV, Sonos). I’ve reset the modem, router and Sonos systems sequentially with no fix, at least not for long.This happens playing any media via Sonos. Other rooms (including a duplicate setup in the basement den) work without issues. This is the only product that seems to have issues.

No more broadband internet but still want to use the speakers 1st Gen. is there cable or why can’t my mobile internet pic it up?  thanks JP

Having problems with Android when playing Sonos playlist on S2 app. The playlist goes back to the beginning of the particular playlist rather than the track being played. This does not happen on Apple IOS devices but on Android.Does anyone have a fix for this this?  

I have two apartments in Omaha NE, across the hall from each other. I uses macs & iPhones, all up to date. I use an eero mesh wifi, with a CAT5 cable connecting the two apps, so we can use the same wifi addresses etc in both places, one backup system, NAS for music library, etc.   I have 9 SONOS components, 5 new, 4 old. I have them arranged into two separate systems, one connected with an overhead projector working through Roku & CONNECT, using S2. The other in the apartment across the hall using S1. This system has worked flawlessly for several years.    I recently upgraded the eero to 6 PRO (doesn't use the 6GHz band but has multiple 5's for back traffic & continues to has 2.4GHz. This new wifi easily reaches across the hall, with all 9 systems logging on to both zeros, leaving me with the problem. Virtually every time I open either app, it tells me that I have legacy components that can't be used, and will not load the system. I have to go to the other apt and unplug th

Hello.I’m hoping someone may be able to offer some guidance on apparent connectivity issues I have with my newly-extended set up.In my home I have a ZP80 connected via Ethernet to my BT Home Hub. There is a Play 3, Play 5 and G1 Beam in the house, and these operate with no issue and remain visible in the Sonos App.I have recently built a garden room 30m from my property, CAT6 connects the BT Home Hub to the TP-Link TD-W9970 wireless router in the garden room where there is another Beam plus a ZP100 connected wirelessly I am finding that the devices in the garden room often ‘disappear’ from the Sonos app. Sometimes I also notice that I need to play music from one of the devices in the home then group the garden room devices for music to play. Are there any obvious issues with this that I need to fix? thanks in advance for any replies 

Hi,im using Audioteka app for audio books. Is there any way how to connect it to the sonos speaker on Android? I find quite confusing that not all audio is playing via the sonos speaker. Thanks

Hi guys,I've tried google for the answer but all of them couldn't answer my question. I've bought a pair of Sonos Era 100 recently and would like to use it for my desktop setup (in my bedroom) via bluetooth. I use my L for the main speaker for the bluetooth connection and set up the R in the Sonos App and made it a stereo set.However, whenever I'm watching a movie/listening to spotify music, the R speaker keep having the issue of breaking off for like 1 sec and reconnects back but the L speaker works just fine.I've tried reset, unplugging and waiting for 10s and none of it works. The closest answer I've found online is move the speaker closed to the bluetooth source, which is my CPU and its directly next to my R speaker.Any inputs are welcome, thanks guys!

Hi guys I'm looking for some input on how to correctly set up my media setup (unfortunately I'm a bit of a noob in this area).So the situation I have is as following I have a range of media devices (ps4, Nvidea shied, Calbe box, ...) and 2 output devices A Samsung 4K earc enabled tv and a formovie theatre 4k earc enabled short throw. The audio is connected to a sonos system (earc).Everything works fine if I connect a single input to a single output and the earc out of either the tv or the ultra short throw to the earc sonos.My goal is to buy some devices that enable me to switch easily between those devices and stream to the desired output device (they never play at the same time). (the switch boxes are displayed on the schema in orange - yet to be bought).I would obviously prefer a single remote/device to orchestrate this : aka select desired input and output with it's respective earc to the sonos. Does such a device exist or any tips on how to set this up?Any help on this would be gr

This AM, with no changes to my set-up for months. The TV sound stopped via ARC/HDMI to Beam.  I have read all the other sets/resets ect ect.  I went into TV settings and changed Dolby Digital Plus to Dolby Digital or  PCM and the sound came back.Is this now a fault with the beam as obviously the TV is sending a signal.  Thoughts

I cannot see two of my Sonos products in the app. I created a stereo pair last evening, with two ERA 100s. It sounds fantastic. Now, I am outside and want to be able to check battery status, etc of my Sonos roams. How can I do this, as the only thing I see in the app is my bedroom group with the speakers I set up last night. The roams are in a group called portable.

How to add two sub gen 3 with ERA 300 stereo pair; without sound bar.  Thank you very much !  Cheers !

The Connect Amp that drives my four outdoor speakers no longer outputs sound to one side (right side). The other left side works fine and I have switched the speakers around to make sure it’s not the speakers.Tried rebooting and resetting to no avail. Is the amp blown?

Hi all- We have a home that has been on Centurylink but we’re planning to switch to Starlink. 5 speaker system. I’ve read a few similar posts on this but wanted to ask specifically - if i get the Starlink plus ethernet adapter, use a mesh network, and plug one of the speakers in with ethernet so that they use the Sonos network, do you think that will work? -Sean

I have changed Wi-Fi but sonos is saying my bridge is incompatible error 30. Why is this and haw can I sort it out

i have been using my beam for a few years. although i can still play music and i can see it is added to my tv, i can no longer hear the tv on it.i rebooted the system but had no effect changed the hdmi cable , no effect when going into the setting of my tv samsun frame i can see the anynet+ is on. i turn it off and back on and for a few seconds i can hear the sound then it stopped again.the Tv sound works fine without the beam.any advice?

Last couple of days, during movie watching I’ve noticed that sound suddenly stops from the One SL right surround. After noticing this the sound comes and goes throughout the movie. I opened the app and there was a notification that One SL Right and Sub were not connected. It said to turn them off and on again. I did and the app said that they were connected now. Continued watching and it seemed fine for a while but then they were both disconnected again and audio dropouts started. Next thing was resetting the router. Again it seemed ok for a while but then the dropouts started. What are the next steps to fix this?Arc is connected to ethernet but the other 3 other speakers are not. The channel set in Sonos Network is channel 1 for communication between the speakers and there’s also the option for 6 and 11. Again changing between the 3 channels doesn’t seem to make a difference.

I’m thinking of adding a Port to my traditional audio system to add my LP’s to Sonos speakers. In the media room with the traditional audio is a pair of ceiling speakers connected to Sonos AMP. my question Is this: if I have sound coming from my traditional 7:1 sound system AND from the Sonos-powered ceiling speakers, will I experience sound sync issues? thanks!

I have One SL and One. They are connected together wirelessly but i can't use Bluetooth. I am planning to buy sonos roam and connect the 3 speakers together. I then want to connect Bluetooth to Sonos roam as it supports bluetooth and expect all three to play. Is this possible ? 

The volume on my ARC keeps randomly dropping to a very low level. When I raise it, it drops again. Seems to happen more frequently on 5.1 sources. My Arc is connected to my 4K ATV viewing on LG OLED TV. Thanks for any help.-Jeff 

Hello all,     I think I have this figured out, but I’m no expert and cant find my exact setup or attempted setup.  I have a record player without an integrated amp.  I also have a vintage Sony receiver that I inherited from my grandfather, its a TA-1130. I just purchased the era 300 with the line in adapter.  I believe I can get this all working together.I hook the record player to the receiver with RCA cables, then receiver to era 300 with an RCA to 3.5mm cable.My question is what input on back of receiver do I connect the rca to 3.5.  Im assuming the preamp input? any help would be appreciated.  Thanks. 

This is a restaurant andI need 2~3 of physical sound source (TV, Jukebox, Music Plyer) and 3 different Zone.I wanna use 3 of PORTs and  connect each source to each PORT (rca input) My Qestions are Q1Can I send the sound of source 1(in PORT 1) to other two PORTs?of course, Can I share the sound source 2(in PORT 2) with other PORT1 and PORT3 ? Q2Can we share one sonos account with many person’s phone? Q3. We have old sonos connect. can we use with PORT in the same app and share those sound source each other?

How can I configure my Sonos PLAYBAR to be controlled using my TV remote control (Sony Bravia)?I don’t have any other Sonos products, nor do I want to have to use a different device (i.e., Sonos app on my phone) to change the volume of my TV. My Sonos PLAYBAR is not currently connected to my Wifi network. Does it need to be in order to use my TV remote to control the volume. Thanks for any help.     

I have a sonos arc and amp connected to two speakers and an elura sub. I can run music over the amp and it works fine, but if I try to run the amp as surround speakers the sub stops working. The documentation states that this is what happens when you do this but gives no explanation for why or how to fix it. How do I run the sub in surround mode?

We had to change the password on our router after a hack. We cannot reconnect our Sonos products to the wireless network using the new router softward