Most of the time when I try to use Napster on my Sonos Roam with the Sonos 2 app I get the message “unable to browse music”. Other music sources work fine. Sometimes after trying to connect to Napster three times if finally connects. Is there a way to fix this?
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Hi
Is it single tracks, albums, or playlists that you are having issues with? I can see on our side that we’ve raised an issue with Napster where some playlists with give the “unable to browse music” error that you’re receiving. We’re currently investigating this issue but have no ETA on a fix.
If the issue occurs when playing single tracks, albums, or all playlists, then I’d recommend you reach out to our support team for further assistance, as they have the necessary tools to troubleshoot this with you.
I hope this helps!
Thanks.
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