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I have a new router and password and since then cannot connect to my Sonos system. I have followed all the steps carefully but it still does not connect. Also in total I bought different Sonos speakers as I live in two places. I have bought 4 Play: 1 devices of which 3 are here. It only shows me 2 and none of them have the serial number of the ones I bought for here. At least one should, but none do.  what could the problem be?

Hello. I have an existing Sonos system and a new PC.  Play One x 2 , Play 3 X 1 , Play 5 X 1, Soundbar and a Bridge. I’m not keeping the old PC . When I download S1 it asks if I’m connecting to an existing or a new system. I’m guessing I select existing as the devices will all be registered with Sonos ? Computer is new and the old computer will not be on the network in the final system. Router remains the same.

I'm deaf in my right ear and can't understand dialogue.I can't hear stereo or surround  sound. Is there anything that will help?

Have just upgraded from Sonos One surrounds to Era 300 and checking placement.  Doesn’t sound as prominent as I’d expect. Anything I can do to improve it?

Hi,I have an old ZonePlayer ZP80 that I’m hoping to use with my new Sony sound bar that has an AUX input to play music in my living room. It’s a HT-XF9000.  is this possible or would I need an amp like the ZP100/120 (have one of these too)? thanks!

I consider to buy Sonos 1 sl to set up a multi room system in my Appartement.i want to fix the Sonos on the ceiling. Do you now if the “standard”wall support are ok for this of so I need to buy special support ?  Thanks 

I tried a search but couldn’t quite get what I was looking for, so quick question if I may. I have house full of Sonos gear (Arc, 4xPlay1’s, Play 3, Gen3 sub, 2xRoams, and a new Port), however I also have a Yamaha amp, turntable (with external pre-amp) and two wired speakers. I’d like to be able to connect that system to the Sonos sub. Is this possible using the Port. I just can’t get my head around if / how it could work. I’m happy to connect the turntable to the Port if that works somehow.

I have two networks that I ‘move’ between.  One is a Netgear Orbi network, the other is just a home gateway provided by my ISP. Everything works fine at home, but I can’t seem to connect to my Orbi network with the Move. It fails when I attempt to connect to that network using the Sonos app. I called Sonos support, and while I appreciate that the Sonos system is a “very complicated system”, I’m having trouble understanding how my computer, phone, tablet, etc don’t seem to have any problems managing literally 100s of other networks, while the Move requires a factory reset if you want to ‘move’ it to another WiFI network. Oh, it’ll do Bluetooth fine, but if you want to stream directly from your network, so the music will keep playing when you walk too far from the speaker, you’ll have to do that within the confines of your home network. Otherwise, get used to factory resets, and other BS if you want to ‘move’ the Move around.Come on Sonos, this is a ridiculous limitation. When can we exp

Why is my Sonia five speakers not registering  

Have my turntable playing on the Era 100 through the line-in. However, I cannot get it to play on my other Sonos One speakers in the house. On the app, it shows I can group the rooms together and it looks like they should all be playing the same music from the turntable. But no sound on the other speakers. I went to one of my other Sonos One speakers, held the play button so it would start playing whatever music was already on (which works all the time when I’m streaming music). But all it did was force the Era 100 to stop playing my turntable and start playing streaming music. Surely you’re supposed to be able to stream music from a line-in source to other Sonos speakers in your house, right?

I recently upgraded from a Samsung Galaxy S8 to a Google Pixel 7.  On my S8, I was able--by default--to increase the volume of my Sonos smart speakers from the lock screen and unlocked anywhere on my phone.  This was my preference.  Now, on my Pixel, I can only increase the volume of my speakers when I’m in the Spotify or Sonos apps.  Does anyone know how to increase the volume of my speakers instead of my phone’s volume no matter what screen I’m on, locked or otherwise?  Thanks!

Hi,I was setting up an older Sonos system an our cabin and wanted to add a WD100 iPod dock to it. Sonos said it was no longer supported, but I was hoping someone had a work around. I’ve got an older iPod that has all my music on it. My system consists of a bridge, two Play 5’s (in different rooms), and a Play 1.if anyone knows a way to make it work, please let me know. I’ve gone through the process with Sonos support, but I’m not sure how good the support rep was.Thanks,Gary

I am unable to see Tidal under the Services list when I try to add Music Services. I live in UAE and Tidal is available in the country. My Connect and Sonos app are updated to the latest versions. What could be the issue ?

Hi. I’ve seen several posts around this question but none specifically answered.  First off, I love Sonos. We have it throughout our house in USA. However, we are building a house in Mexico.  We will have wifi but reliability is in question.  so, my question:  Can I stream music via Apple AirPlay2 from my iPhone to an AirPlay2 enabled Sonos speaker WITHOUT A WIFI CONNECTION?  I’ve gotten a YES and NO answer to this question.  i want to buy Sonos but without Bluetooth I am afraid we would be without music if wifi failed.  Thanks for your help. 

I have seven zonos on my Sonos system.  One of my zones isn’t working. I have raised and lowered the volume and there is not sound. This zone has four speakers, so it’s not a bad speaker.  All the other zones work perfectly. All my Connect Amps are powered on and have a solid white light.  Any suggestions on how to troubleshoot / fix?

Hi all, I have a Samsung A73, and a re-installed Sonos app. The Sonos app doesn't show the Samsung Music folder. I reinstalled the app, gave permission to access Music, but still nothing. Anyone knows the solution? Thanks!Bart

Even though the switch is ON in the app, the speaker can not be control by toutching the button, only via the app. ??

I know the Roam has Battery Saver and Wifi Power Saver, but it should have the ability to choose to complete power it off after lets say 30min.If i power it off and keep it in the charger stand, it will indicate on Sonos app that it is off and not response, while it still charges to full and stay off.I dont need it to be “online” all the time like the rest of my Sonos One system, and it should have a feature like that, to also save the battery in the long run, and not force me to have to remember to turn it completely off.

I have the latest Apple TV 4K and what to have the Dolby Atmos sound through the Sonos Arc. However, the TV only has one eARC port which I’ll use for the Sonos Arc. Does Apple TV 4K need an eARC input on the TV also to pass through?TIA

Hi, ive got a Sonos Beam (Gen1) and a REL sub (Active Sub with Line-In). The Beam has no output sockets, and my LG OLED TV only lets me use 1 sound output at a time, hence i’m using HDMI arc currently to the Sonos Beam I see a Sonos Connect (not the amp version) has a ‘sub line out’ which i assume will  allow me to get the sub working. However i’m confused, how does the Sonos Connect get a line-in (the actual sound feed), or does the sonos software use its magic and take it from the network cable and see the Beam on the network and play the music in sync via the sub? please advise/help if you can please before i commit to buying a Sonos Connectthanks 

I am a pub quizmasterI usually connect to pub systems from a little audio mixer INTO which I feed my music player and microphone and connect OUT from that usually via RCAs or XLRs to the pub’s amp.A new pub want a quiz night but the pub has 2 x Sonos Play 3 speakers.We cannot see how to connect to this.Is there a simple solution? Can we connect our mixer to the Sonos somehow? Will there be any kind of delay? A quick look at some other posts seemed to suggest that Sonos doesn’t really work in the normal way and there will always be some kind of delay from the a mic that gets plugged in?    

On a completely ‘refreshed’ network, where my Sonos speakers and components are no more than 10 unimpeded feet away from the router (on a 1 gig network), Spotify routinely skips a song (or more) and starts 10 seconds into a song 4-5 songs down on the playlist.Apparently this is a 4-year old problem without resolution. My research indicates people asking this question that long ago and *still* there is no resolution for it. I spent thousands on Sonos gear at this point. That it is incompatible with the world’s leading music streaming service is pathetic. Why not admit that Sonos doesn’t support Spotify?And why do you close off conversations in this support community as if the problem has actually been resolved?

Do any of the Sonos device have direct support for “Tidal Connect” where Tidal is streamed over Wifi, not Bluetooth?

unable to manage library.  returns message unable to connect

I just got a frame TV installed for my mom on tile, and she absolutely loves the look of it without a soundbar. I bought a sub and 2 era 300s for her, and I’m trying to figure out the best setup.I’m not able to connect these devices to the TV. What product would I need to make this happen. I saw a few people saying I would need an amp, is that the case? If so, just the sonos amp? What does the amp do? Will it be possible to get output from both the TV and the sonos products (era 300s, sub)?Thanks ahead of time!