Skip to main content
Haggismac
Haggismac
Contributor I
October 23, 2023
Answered

Group Sound Distortion

Hi All I am a 65 year old Sonos novice and have now joined your community to look for help as I cannot resolve my issue although I have been adding to the sonos system for a number of years now I haven't suffered from many issues. I have recently noticed that when I group two of the main rooms the sound begins to distort on the one’s at times but not all of the time only occasionally 2 one’s in same room will distort or cut out the other room sounds fine, should I group an additional main room (all three main rooms together) all the one’s distort. In each of the three main rooms I have the following 1 Play base + 2 One’s + 1 Sub, an additional room has 2 one’s + 1 Ray which was recently added also further additional 5 rooms each having 1 one.

The complete system comprises of the following

3 x Sub

3 x Play Base

1 x Ray

15 x One (2 not yet connected?)

I have searched the online help but cannot find anything relating to this issue the system has been updated as of this morning and I have reset the router a number of times without success, the Wi-Fi is strong in every room. Our broadband seems fine as we regularly stream movies on two devices at the same time without any issues.

Hopefully someone can help as I am now scratching the bottom of the barrel so to speak

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
ratty
rattyAnswer
October 25, 2023

@Haggismac You appear to have disabled the “WiFi” (i.e. SonosNet) on the primary home theatre units in Den, Sun Lounge and Living Room. Turn it back on. It’s necessary to support the surrounds/Subs in those rooms over dedicated 5GHz connections. They’re currently communicating (badly) over 2.4GHz to the Main Bedroom primary speaker.

View in thread

23 replies

buzz
buzz
Grand Maestro
October 23, 2023

Very likely there are some network issues. You can investigate potential wireless issues with the following:

Go to Settings → System → About My System and note the IP address of a player. WM: 0 indicates units using SonosNet, the SONOS wireless network. WM: 1 units are using WiFi. Then use a web browser to go to http://nnn.nnn.nnn.nnn:1400/support/review and open the Network Matrix at the bottom. Red cells are drawing attention to potential wireless issues. You can post a copy of the Network Matrix here. The newest units, such as RAY do not report their data here. Note that this is a static view. If you make any changes, refresh this page.

For best security you can smudge each unit’s MAC address (XX:XX:XX:XX:XX:XX).

Haggismac
HaggismacAuthor
Contributor I
October 23, 2023

Thanks Buzz I will have a look and come back to you

Haggismac
Haggismac
HaggismacAuthor
Contributor I
October 23, 2023

Hi Buzz I don't believe you would be able to open the Matrix link and I cannot find a way to attach it to this either, there are 6 red cells any help would be appreciated.

Haggismac
Stanley_4
Stanley_4
Grand Maestro
October 23, 2023

Copy paste works for posting images.

For image files click the little mountain picture above the posting box.

 

 

Haggismac
HaggismacAuthor
Contributor I
October 23, 2023

Hi Stanley tried the copy & paste without success its a large matrix and I can only attach images like pictures etc using the little mountain picture the file I need Buzz to see is a XML file and I dint know how to convert to a picture format

 

Haggismac
Stanley_4
Stanley_4
Grand Maestro
October 23, 2023

Uploading the web page source won’t work with this forum, you need to save it as an image.

I just took a screenshot of my web browser page showing my network matrix and it looks like it will post here using copy/paste.

And after saving it to a file with the upload / mountain option.

 

Edited to remove no-longer needed screenshot images.

    Haggismac
    HaggismacAuthor
    Contributor I
    October 23, 2023

    Thanks Stanley how did you take the screenshot don't know how to do that

    Haggismac
    buzz
    buzz
    Grand Maestro
    October 23, 2023

    haggismac,

    How are you viewing the Network Matrix? PC? MAC? Android or Apple phone/pad?

    Stanley_4
    Stanley_4
    Grand Maestro
    October 24, 2023

    I’m running Linux so I just picked the screenshot app off my menus.

    I don’t know if Windows or Mac includes one or not since I don’t use them.

    On my Samsung phone and tablet I can click the volume-up and power together to take a screenshot.

    Haggismac
    HaggismacAuthor
    Contributor I
    October 24, 2023

    Hi Guys apologies for the delay in responding 50t of sub base arrived early this morning getting our drive redone had to deal with it.

    Buzz I have managed to get an image of the matrix with the help from Stanley_4 see below. I have no idea as to what this is or how it can help me resolve the issue.

     

    Haggismac
    Show more replies
    Terms & ConditionsAccessibility statement