Only while watching TV (Roku player plugged into an LG, Beam connected via HDMI cable) my Sonos Beam sound will drop entirely out and go to low volume. When I turn it “back up” it is crackling and fuzzy, then will suddenly and unexpectedly pop back in but, because I turned it up, it is blasting me with high volume. This only happens during TV watching, never during any music playing.
Best answer by Stanley_4
View originalWhat specific model TV and Roku device do you have? Do you have a Beam Gen 1?
+22
That could be a bad connection or cable. See if a wiggle test does anything next time it happens.
haha “a wiggle test” i love how i know exactly what you mean … i have replaced the HDMI cable a couple times now, have never in the moment tried to wiggle, will give it a shot next time it happens. i hope this doesn’t persist.
What specific model TV and Roku device do you have? Do you have a Beam Gen 1?
I am not sure which Gen honestly of Beam. Roku device is roughly 8-9 years old. The LG is not even 10 months old so fairly new.
+22
You can get the generation and other details here.
https://www.sonos.com/en-us/myaccount/system/households/devices
You can get the generation and other details here.
https://www.sonos.com/en-us/myaccount/system/households/devices
Beam Gen 2! do you have any experience with this on the Gen 2? I was told by a visiting IT specialist that the drop out is a known technical issue with the Sonos Beam line in general.
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No Roku or LG here, but my Sony TVs work great to two original Beams, no issues in years. The third worked great too, now replaced with an Arc.
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