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JMazio
JMazio
Contributor I
November 21, 2022
Answered

Beam Gen2 possible speaker driver issue

Hello,A few days ago I bought a Beam Gen2 bar, installed it and it's working ok. I've been reading about the product, and I found an image of the internal components and noticed that it has two side speakers, two central ones that are one on each side of the SONOS logo, and right behind the logo a tweeter. I put my ear close to the position of each speaker, and noticed that the center speaker just to the right of the SONOS logo is muffled and sounds completely different from the speaker on the left. This is normal? Or is it a problem with the product? It seems that these center speakers are reproducing different frequency ranges. Has anyone had this same question?

 

 

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Corry P
Corry PAnswer
Sonos Staff
November 22, 2022

Hi @JMazio 

Welcome to the Sonos Community!

Your being happy with the sound of your Sonos product is our main concern. If you feel there is an issue with the sound reproduction on your new Beam, I can only recommend you get in touch with our technical support team - if they agree, we’ll be happy to replace the product and cover shipping costs.

As they will no doubt include it as a troubleshooting step, you may as well try a factory reset of your Beam before getting in touch. As this looks like your only Sonos product, however, please be aware that all settings and services added will be lost. Once reset, set the Beam up again (choose Setup a New System after reopening the app) and if it has the same issue, please then get in touch via phone.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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18 replies

Corry P
Corry PAnswer
Sonos Staff
November 22, 2022

Hi @JMazio 

Welcome to the Sonos Community!

Your being happy with the sound of your Sonos product is our main concern. If you feel there is an issue with the sound reproduction on your new Beam, I can only recommend you get in touch with our technical support team - if they agree, we’ll be happy to replace the product and cover shipping costs.

As they will no doubt include it as a troubleshooting step, you may as well try a factory reset of your Beam before getting in touch. As this looks like your only Sonos product, however, please be aware that all settings and services added will be lost. Once reset, set the Beam up again (choose Setup a New System after reopening the app) and if it has the same issue, please then get in touch via phone.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    CiaranP
    Contributor I
    May 14, 2023

    Hi @JMazio :) 

    I have the same problem with the same speaker (the fourth one from the left), and I wonder if your problem was solved?

    I brought my Beam back to the shop last week to be returned to Sonos, but it has not yet been collected. :( 

    Thank you.

      MarcS007
      Lyricist I
      May 15, 2023

      Hey JMazio, what was the overall resolution? 
      Thank you 

        MarcS007
        Lyricist I
        May 15, 2023

        I have the exact issue.

         

          Airgetlam
          Airgetlam
          May 15, 2023

          What did technical support provide you, when you contacted them?

          Bruce
            CiaranP
            Contributor I
            May 15, 2023

            @Airgetlam Hi, in my case, tech support asked me to email a sound clip, then a video clip of my Beam playing, which I did. After a few days they suggested that I return it to the dealer..

            I got a phone call this morning from the dealer and my Beam will be replaced with a new one.

            Thanks all for your help :) 

            Ciarán

              JMazio
              JMazioAuthor
              Contributor I
              May 15, 2023

              Hi @JMazio :) 

              I have the same problem with the same speaker (the fourth one from the left), and I wonder if your problem was solved?

              I brought my Beam back to the shop last week to be returned to Sonos, but it has not yet been collected. :( 

              Thank you.

              Hi @CiaranP 

              Good to know that I'm not the only one who noticed this strange behavior in this device, and much better to know that it's a problem not voices into my head. I bought the Bean Gen2 at the end of last year for my home in Madrid, and in January I had to go to work in Brazil, where I am still today, but as soon as I return home I will contact the technical service to replace the device.

              thanks for sharing your experience

                CiaranP
                Contributor I
                June 7, 2023

                Hi all, here is an update- my Beam Gen2 was replaced by the dealer a couple of weeks ago, however I was surprised to hear that the new Beam sounds exactly the same; at close range, the sound from the fourth speaker sounds muted.

                It is unlikely that all of our Beams fourth speakers are faulty, so it would appear that this is not a problem with the Beam.

                I contacted Sonos Support again and I sent a video as requested where I tried to isolate and the sound from each driver (using cardboard dividers), and recorded the sound from each.

                I asked if it is normal that no high or midrange sound comes from the fourth driver but as yet I have not received a reply.

                From normal listening distance, the Beam sounds absolutely fine (with and without surround Play speakers, and with and without Trueplay.

                I hope this helps..

                  Vaco1604
                  Vaco1604
                  Lyricist I
                  July 25, 2023

                  Hi all, here is an update- my Beam Gen2 was replaced by the dealer a couple of weeks ago, however I was surprised to hear that the new Beam sounds exactly the same; at close range, the sound from the fourth speaker sounds muted.

                  It is unlikely that all of our Beams fourth speakers are faulty, so it would appear that this is not a problem with the Beam.

                  I contacted Sonos Support again and I sent a video as requested where I tried to isolate and the sound from each driver (using cardboard dividers), and recorded the sound from each.

                  I asked if it is normal that no high or midrange sound comes from the fourth driver but as yet I have not received a reply.

                  From normal listening distance, the Beam sounds absolutely fine (with and without surround Play speakers, and with and without Trueplay.

                  I hope this helps..

                  Hi, @CiaranP. I’m having the same problem(?). Did you receive a reply from Sonos? I think they should let us know if this is an issue or if this is normal in the Beam Gen 2. I hope this can get fixed with an update.

                  CiaranP
                  Contributor I
                  July 27, 2023

                  Hello @Vaco1604 :)

                  Have you been in touch with Sonos tech support about your problem too?

                  or do you work with Sonos 🤔

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