I gave my Playbar and Sub to a relative without properly removing them from my system. I now can’t access any rooms in my app, and they can’t setup the speakers I gave them.
Do I need to go so far as to bring the speakers back to my home? Suggestions?
Best answer by ratty
View original
Ask them nicely to follow the factory reset procedure on both units.
https://support.sonos.com/en-gb/article/reset-your-sonos-product
+23
“can’t access any rooms in my app“ - why not? It might report the PB as missing, but the existing rooms should be fine. Unless the PB was your SonosNet broadcaster, in which case hard-wire something else to do that function.
Try resetting the app in the system tab
+23
Try resetting the app in the system tab
That will have zero affect, all config data is in the speakers, not the app.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.