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Answered

red flashing light on Play:5

  • November 13, 2023
  • 2 replies
  • 9909 views

My Sonos play 5 (gen 1) is blinking red. Any ideas what it is and how to fix it ?

Best answer by jgatie

Flashing red

A new (or reset) Sonos product will show a flashing red light if it is not set up within 30 minutes of powering on. You can clear this state by rebooting your Sonos product.

Flashing red and white

The Sonos product failed to update. Reboot your Sonos product and attempt to update the product again. If the issue continues, contact Sonos Support.

https://support.sonos.com/en-us/article/sonos-led-lights

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2 replies

Airgetlam
  • November 13, 2023

I’d start by reading the LED states FAQ. If that doesn’t provide the answer, you might want to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.


jgatie
  • Answer
  • November 13, 2023

Flashing red

A new (or reset) Sonos product will show a flashing red light if it is not set up within 30 minutes of powering on. You can clear this state by rebooting your Sonos product.

Flashing red and white

The Sonos product failed to update. Reboot your Sonos product and attempt to update the product again. If the issue continues, contact Sonos Support.

https://support.sonos.com/en-us/article/sonos-led-lights