Our Sonos system was installed in 2016. More and more often the music is not continuous. On occasion I have unplugged the Sonos control box for a particular room, and it appears to help for a day or so. It is very frustrating. I am wondering if there is a way to reset the entire system, hoping that this might solve the problem.
Gary Freeman
My personal advice is to not factory reset any of your Sonos products, you might actually end up with more issues, rather than being better off, for a variety of different reasons. I would start with checking your setup in conjunction with this Sonos ‘reduce wireless interference’ document…
https://support.sonos.com/en-us/article/reduce-wireless-interference
Sometimes, if using a WiFi connection to your speakers, a simple change in WiFi channel might resolve things, but try to use channel 1, 6 or 11 as they are non-overlapping with a channel-width of 20Mhz only. See this link:
https://support.sonos.com/s/article/4769
If using a SonosNet connection then ensure it’s channel is at least 5+ channels away from your chosen router channel and set the wired device at least one metre away from your router/WiFi AP See this link:
https://support.sonos.com/s/article/1219
I’d also recommend looking at the setup of your router, and defining reserved IP addresses for your Sonos products.
Ken thanks for your suggestions. I will give them a try.
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