Answered

I have two music services, Apple and Amazon. If I’m listening to a song and I want to browse the artist or see album info I can tap the three dots and do so if the song playing is from Amazon. If a song is playing from Apple Music, I can’t do either. I get a “No Selections available” message.I have reauthorized Apple Music, logged out and back in and I have an Apple subscription. I’m using iPhone 11. And if I am playing an Amazon Music song I go right to the artist or album.Not sure what’s up. 

I use an Android Galaxy S21 Ultra 5G.  I’ve noticed that if I pull up the Sonos app and start playing music, it will play on all my other Sonos speakers (12 in all) *except* the one that’s closest to my phone.  If I’m in my office, music will play everywhere except my office.  If I’m in my bathroom, music will play everywhere except my bathroom.  It takes up to a minute for the close-proximity speaker to kick in and start playing, and if I crank up the volume I can hear the music everywhere else in the house.  Am I the only one having this problem?  The music source is a central Plex server on my home network, not my phone.

I’ve had my Sono 5 for years and played my music library without issue for a while, however, the last year or so sometime the app (phone and desktop) tells me it can’t find my music library - in the past i’ve had to delete my existing and replace it but for the past 7 + months (i just gave up and started streaming Spotify) i’ve been unable to even add the folder - even when i’m using the desktop app (the comp. where my music folder lives) - it keeps saying it can’t find the computer I’ve tried changing my firewall & sharing settings as suggested on a Sonos article but it’s still not working I’m on a Mac running 10.14

Just got system up and running last week (Arc, subwoofer, two SL rear speakers).   I had to reroute power cord on Arc last week and lost all connectivity.  30 minutes later, after a call with support, had to power off/on everything.   All is fine for 3 days.  Today, my Sonos app on my phone can’t communicate with anything.   Worked fine two days ago.   Having to power cycle everything again.   This is not good engineering.   If I have to power down all components on a weekly basis, I need to return this and buy something else.  Suggestions?

Does anybody know what the screw sizes for the  official Sonos One stands are?  I’ve lost the screw kit that came with the stands.  There were two sizes per stand (instructions just list them as ‘black screw’ and ‘silver screw’)I went to Home Depot but couldn’t find any that fit Thank you. 

Hi have brought a new to me ZP100 I had trouble connecting to my S1 system to start, but I could play a record player through it via speakers attached to it, good start, then I managed to connect it to my existing system, great but now I can play my record player through it ??? Help

The analog RCA outputs are said to be 24 bits. Is this per channel or is it 12 bits per channel 24bits combined?

My Xfinity remote will not control my Arc SL if I’m more than 3 feet away. 

Hello,I am looking to purchase a U Turn Orbit Plus with a built in Pre Amp. Will my old Gen 1 Connect:Amp Z100 work with this turntable? Or will I need to get a more updated amp/port/five for this to work?I currently have a collection of (2)Sonos One SL and (2)Play:1 speakers, a Beam, and Boost. So does this work?  Turntable w/ PreAmp → Connect:Amp Z100 → Sonos speakers (One and Play:1 or Beam)

I searched and did not see this answered. I have two (2) Sonos Move (and a Sonos Ray, but not consequential for this question). My music service is ITunes. How do I play ITunes to both Sonos Move, simultaneously? I was told you could do this, which is why I invested in a 2nd Move. Seems only SONOS Radio allows simultaneous play?

It appears that Sonos is really suited for home use. I have a bar and I use Sonos and Spotify but customers that have access to my Wifi also have access to my Sonos/Spotify. I have set my speakers to a separate Wifi on the same router and used to the Sonos App to access my Spotify music but even though people have no access to that password they can still get access to my speakers. Is there a professional solution for commercial use to block access for my customers?

When using amazon music prime we cannot see the songs on the queue and hence can’t go forward or back in tracks during playlist playback

So I have a Samsung NU8000/8070. It has had a Samsung firmware update so effectively has eARC sound options are Dolby digital and Dolby digital plus. Sky Q will play in Atmos (confirmed via Sonos app) when the Q box is set to DD+ and the tv sound is set to DD+. But on Netflix, nothing play in Atmos, says it is playing in DD+ 5.1, the tv is still set to DD+ so I am not sure why it won’t play in Atmos, I have nextfkix premium, so I have access to Dolby Atmos, everything shows as 5.1 on the Netflix main menu and doesn’t change in film. Any ideas? 

Paired my Virgin TV remote to the Arc no problem! - then I thought I could do my appleTV remote (silver one with side button 4k Apple TV)it recognised the button presses all good - but then then virgin remote stopped working?! can’t I have two?!?? i tried 4 times and gave up?? 

I have purchased a Move. If I were to add a second speaker, so that there are two good speakers within one room or I have speakers in different rooms, what speaker would  best compliment the Move? Can I have two Moves?

Took my BEAM from another room to “re-create” a TV surround. STILL showing my BEAM in old room with TV surround set up, etc even though I’ve removed the BEAM and unplugged the ONE’s I had. So...1) How do I make the “OLD” room disappear since it has nothing and my “NEW” room show my BEAM and allow me to create TV surround. Over. 

Can use sonos speakers for home theater system with existing wired subwoofer through my receiver?

Since upgrade the app, I cannot get the groups ‘Upstairs’ and Downstairs to work together. The app won’t allow this. Yet I can select the speakers independently. 

How do I go about connecting the arc + amp + ceiling speakers to work as a surround sound setup.thanks

Watching FIFA football and would like to have some sort of mixer bar that would let me mix levels of TV football commentary ( when I think I need to) to the music my wife is listening on the home theatre hooked to the TV and then back again. Or is this feature out there just not understood by me? thanks

I just noticed today whilst playing from music I ripped onto my NAS that I am getting an “HD” icon on the screen. I looked at the Sonos blog and they mention HD music but then say there’s no accepted definition of what that means - sampling rate, bit depth etc. So I wonder what this is telling me or what criteria for showing the HD icon are?This file is FLAC 44.1KHz (There doesn’t seem a straightforward way to get bit depth in Mac OS).NB I tried another file I have and that is m4a and 44.1 KHz and also shows HD 

Hello forum, I’m going crazy trying to solve the issues of the Sonos Arc constantly disconnecting from the TV eARC every power cycle and reverting to the internal speakers. Have tried every possible combination, enable, and disable without luck.Auto Power Cycle (ON and OFF) Auto Device Detection (ON and OFF) SIMPLINK (HDMI-CEC; ON) QuickStart+ for LG (ON and OFF) HDMI Ultra Deep Color (Enable and Disable) Instant Game Response (Enable and Disable) All HDMI Cables Tested HDMI cables connected to TV no luck HDMI cables disconnected except Sonos no luck HDMI-CEC setup only for the Sonos ARC eARC enabled I’m running out of options to test, is very disappointing and frustrating that a soundbar of 1000€ + 800€ sub is constantly required to setup every day to enjoy.Have run a diagnostic 303498386.System version 14.19 and LG TV updated to lasted software.(65NANO866)If anyone can help will be much appreciated.

Hello. im trying to set up my system. It used to be under my exs account but I want my own. The app will only recognise his account and not mine details. I have a bridge and zone play zp90 please help I’m so new to this 

My wife and I want to control our SONOS system separately from each of our own SONOS accounts. When she attempts to log into SONOS, she is directed to log into my account and no option is given. How can she use her own music services to control our shared system?

I looked around Sonos help articles but still not sure regarding network setup for 2 Sonos Amps with surround so asking the community here. I have the following setup: Family theatreArc - connected via ethernetSub - wireless2x Surround Ones - wireless BackyardAmp powering 2 external speakers - wirelessPassive sub powered by dedicated amp connected to Amp I'm looking to add another Amp to the backyard powering 2 more external speakers for surround sound. Can the 2nd Amp remain wireless along with the existing Amp or does the Amp powering the current front speakers need to be wired using ethernet before I can add the 2nd Amp? Appreciate any feedback here!