Answered

Hi,I’ve got an M1 iMac and M1 Macbook Pro running Ventura and neither one will let me update the Sonos controller. The controller prompts me to update it, it downloads, starts installing and then fails.  Anyone having this problem?

Hii just bought an Arc connected via HDMI to my Panasonic ARC port and can only get audio if I choose audio output Normal not any of the Dolby options.  TV source is a 2TB sky Q box that is rated to play Dolby options As anyone got a solution please????

Music stops playing and goes back to tv sound for no reason

Hello everyone, when I play a song through Spotify application from Sony smart tv, the sound is perfect and can go very loud if you want, but when I play a song from Spotify application on phone or from Spotify app inside Sonos application, the sound from Sonos beam cannot get very loud at all..

Hi All,I use the Sonos app to play music. But I have a frustrating issue I am hoping you can help with.If I am in the kitchen, and select some music to play, it will play on the kitchen speaker. From here I can choose to play in the living room also (which is next to kitchen).If I walk into the living room. And choose to extend the music playing into the living room, it doesn’t show me the option for the kitchen, and therefore I lose the ability to joint control the two rooms.Does anyone else experience this?

My computer is my main entertainment hub, my large monitor is basically also my TV.  I want to get a pair of nice bookshelf speakers and I’m looking at the KEF LS50 Meta’s. I’ve narrowed my amp choices to the Sonos AMP ($700, 125w), the NAD C700 ($1,600, 80w), or the Denon PMA-150H ($1,000, 70w). I’d prefer the AMP because not only is it the cheapest, it’s also the most powerful.  I’ve done a fair bit of searching prior to posting.  I know using an AMP with a computer “is not the intended purpose” but beyond that I’m curious about the delay. I understand that when GROUPED, the minimum delay is 75ms, which can cause lip sync issues.  However, in my use case, I would just be using wired bookshelf speakers, UNGROUPED, with the optical out of the computer to the optical to HDMI converter into the AMP.  From this thread, buzz said:When SONOS players are “Grouped” there is a 75ms latency. The latency is reduced to about 30ms for the TV connected to PLAYBAR/BEAM/ARC/RAY/PLAYBASE/AMP. My quest

Same behaviour as observed before.”Unable to browse music”

Any idea why I can’t connect my Sonos 5 and amp? I have a turntable with line in to amp, it will play on all my Sonos speakers apart from the Sonos 5. All other speakers will connect to the Sonos 5, for example I can play the tv through Sonos 5. But just can’t get the amp and 5 to work together. I have factory reset everything and created a brand new home network, but still can’t get the two products to work together. Any suggestions would be welcome…

Hoping someone can help me here. I have a two level home with an apartment downstairs. they are on separate wifi networks. I have added devices downstairs to that network. Can I now create a system on the upstairs network and add devices to that  All under my one user account. Got me stumped, when I go upstairs and connect to  new network It tells me my system and phone are on different networks.  Which is correct!So how do I create new system for upstairs?ThanksGed

Hi! I just got the full streaming version SiriusXM platinum, downloaded app on iPhone and wanted to connect to Sonos. In Sonos app under Add a Service tab the list does not contain SiriusXM. I see in forum there have been a lot of issues here. Help please

My Sonos arc has always worked fine and volume controlled by all remotes. I paused a show for a moment and when I returned the sonos arc was off and I am unable to even turn it on (get a light of any sort) again. 

So I just purchased both a sonos one (gen 2) and an audio Technica lp60 turn table. Is it true that if I purchase a Sonos roam speaker I can pair it to the turntable and then pair with the Sonos one?

How do I turn Beam off or on?  Want to compare sound quality of TV compared to Beam. 

  Hi,Recently purchased a brand new sealed Sonos Arc and upon opening, I’ve noticed some oil/grease marks on the side grills. I spoke to the retailer who is well known in the UK and a swap was arranged. Just opened the new unit today and the same issue. The retailer has been sent the pictures and they are going to swap it again for me tomorrow.Anyone here experienced similar issues? It’s annoying as I’ve never had issues with Sonos and the packaging was intact on both deliveries including all seals etc. Thanks.  

Hello,I have a problem with the trueplay function. I have 2 sonos play 5 gen2 in stereo and when I activate the trueplay, the sound volume is unbalanced towards the left. I have redone several calibrations. Separate the stereo. Nothing works. By deactivating trueplay everything is back to normal except the sound quality.... I have read that other users had the same problem. Any solutions to come? sincerelly

As the title says, I search for an artist, I get a list and click on one but it plays something else entirely!What’s going on?I have a paid up subscription yes.

Hey guys, first post here, I bought my first Sonos product last week (Sonos Beam G2) and I’m loving it since then. But I’m having a little issue when I’m watching content on the streaming apps (D+, Netflix) of my tv (LG C2). The thing is, when I put Digital Sound Out to “Passthrough” I get a 2-3 seconds delay when pausing and unpausing movies/series, on DV, HDR and regular 4K content. When I unpause, the video starts and the sound takes a few seconds, and when unpausing the same, the video stops but sounds keeps playing. When I try, for example, Youtube videos, it doesnt happen, it pauses and unpauses fluidly without delay. The “solution” I found to avoid the delay is to put Digital Sound Out to “Automatic” but it loses a lot of sound quality.  If someone can help me why this happens on streaming platforms and why on Passthrough setting, or help me fix it, would be so thankful Sorry if my English is not perfect, not my main language, thank you in advance!

Every morning I do this to get music going:I add a playlist from my music server to the queue on my Move. Then I add the ‘My Supermix’ playlist from youtube to the same queue.I shuffle the contents, and press play.Is there an easier way to do this? Both playlists are dynamic.Can I create a Sonos playlist that contains a reference to the playlist on my music server, and a reference to the Youtube ‘My Supermix’, so that all I have to do is open that playlist, shuffle it and press play?Thanks!PS - I realize this is an insanely first world problem to be having. In my defense, it’s taken me quite some time to get my environment working this well.David

I've recently purchased a Sonos Arc and installed . I did this by simply connecting the arc to my TV via HDMI arc. The setup is pretty straight forward.  However, after turning the television into standby mode (off), it disconnects from the Sonos arc and I have to reconnect it all over again.There are many users reporting the same issue. SOme people came up some solutions, such as unplug chromcast, changing some settings etc. I have tried everything other people suggested. So far nothing has worked for me, very frustrating. Any suggestions?  I will call technical support tomorrow. If the problem cannot solved,, I will return the product.

My sonos beam audio sticks intermittently

I don't use Apple Music, but I have a lot of songs purchased through iTunes. Can Sonos 2 access my iTunes purchases directly, or am I required to stream from my phone?

I realize I am odd in that I do NOT enjoy using my I phone to control all functions of my two Sonos 5 speakers.  If I receive a phone call, just turning down volume is a pain. If the phone is locked, going through facial recognition or entering a password, then scrolling to find the app just to turn down the volume is ridiculous. I just purchased a Denon AVR.  I did not want the video part, but could not find just audio. My goal is to connect a CD player and use the receiver with my Sonos 5 speakers.  Do I need even more equipment or can I use an RCA and connect a Sonos 5 to one of the INPUT ports (like the one for a turntable) on the receiver?  Obviously none of the speaker ports work with Sonos.I am an old audiophile.  I love the sound of Sonos 5, but want a work around to using my I phone as the remote.

So I'm now fully on S2.But my music service playlists are not showing tracks.So if I search for a Queen playlist for instance, I get a playlist come up with a "synopsis". But S1 had an actual track list....Tried Spotify and Amazon music services.... S1 stuff still shows track list. But not S2.S1 at my Bar S2 at homeS1 you used to double click a playlist or Album and get a track list, thats missing now

I have 2 albums by different artist (Cult and Beatles) called Love which keeping getting merged when I view via the Sonos App but are ok when I view via  Music on my Mac

Hi there,I recently bought a 2nd hand Beam (gen 1), which is connected to my TV via ARC. Besides an Apple TV, I also use Spotify Connect directly on the Beam and regularly use AirPlay 2 to stream audio from different Apple devices to the Beam. Everything works nicely, but I would like to take it up a notch by adding 2 rears to create a 5.0 surround system (preferably some 2nd hand Play:1s). Once the Play:1s are added as rear speakers, I understand that they will play ambient sounds (in case of stereo sources) or the specific channel signal (in case of Dolby Digital 5.1 sources) when watching TV (signals coming through the ARC connection), right?Also, when I stream music through Spotify Connect right on the Beam (and the music option is set to “full”) they will act as a stereo pair and play the music together with the Beam, right?Now my question is: with both Play:1s set up as rear speakers in the surround system, what happens if I use Airplay 2 to stream music to my Beam? I know that y