physical join button no longer works on my Gen 1 beam

1 reply
384 views
Translate All

just got off the phone with support, they had me to do what I had already done, the long & short, it looks like the join button no longer works….. anyone else experience this? any fixes?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @SammIam

Welcome to the Sonos Community!

It’s a broken button - the only possible fix would be to open the unit and replace the button. As this would mean you’d no longer have the option of returning the unit for a replacement (which I can see is already organised), it’s ill-advised.

Non-functional buttons are not unheard-of, but as you can see, we’ll replace the unit if it happens.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein