brief sound drop

  • 5 January 2023
  • 3 replies

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Hi all

ive had this problem for a while now, tried all settings etc.

I have a LG C2 connected to Sonos arc via earc/arc port. 2 ones for surround and sub.

no problems whatsoever when toggled to arc, plays perfectly,no issues.

as soon as earc is toggled on , every few minutes a slight glitch/drop in sound occurs, only brief, but noticeable. TV problem or Sonos problem?


Best answer by Rich1234b 6 January 2023, 18:10

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3 replies

Hard to be definitive, with only anecdotal data, but if the Arc works fine on so many other systems, my initial reaction would be a TV issue. Make sure that you’ve got the TV updated to the latest firmware, then reboot the TV by unplugging it from the wall for 5 minutes before plugging it back in.

If the behaviour continues after that, then I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network. 

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Thanks for the reply, I will phone tomorrow.

I’ve disconnected every other device to leave these 2 , so 50/50 at least 👍

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Seems it is the tv