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I want Sonos voice control to play BBC Radio 2 on my Beam but each time I ask it to play I say Hey Sonos play radio 2 it plays the wrong channel it plays some Welsh BBC radio not the standard BBC radio 2 Does anyone know how to get Sonos voice control to play BBC radio 2? I have BBC Sounds in my Sonos app and can use Alexa to play but I want to use the new Sonos voice not Alexa please help if anyone knows if this can be done? Thankyou

Hi!~Okay, I have a new turntable ( purchased through SONOS ) that I am trying to connect with my system ( which is pretty straightforward...)For the holidays I received a new AMP and a PORT to get me going. Do I need both? I really just need my turntable to speak to my speakers…. HELP!, Jim

Bonjour,J’utilise un ensemble sonos composé comme suit : Sonos 1 x 2Sonos play 5 x 2Caisson de basseOn m’a offert ces micros : LEKATOJe n’arrive pas à les faire fonctionner. J’ai branché le récepteur à l’arrière d’une des play 5 mais aucun son ne sort.Quelqu’un a t-il une idée pour faire fonctionner ces micros ?Merci d’avance de vos réponses.Moderator Note: Modified in accordance with the Community Code of Conduct. (Removed Hyperlink)

Is It possible to connect Sonos wirelessly to xbox? I have a play 5 & Play 1 I think gen 1. 

Hi all, I am curious about the Sonos Upgrade Program. I selected one of the items I owned in the upgrade section to get the 15% discount, but it doesn’t state if you have to send your old device back or not. Like a trade-in. Or is Sonos just giving 15% off since you own a qualifying Sonos product? Thanks!

Hello all, I’ve received a brand new Sonos One, and I am excited to test adding Alexa to it. However, when I go to Settings > Services and voice > Add a new Voice Assistant, I’m only presented with the option to add Sonos Voice Control. I’ve been searching for this online, but I don’t seem to find anyone else with the same problem. Anyone could help? Thanks!

Just got my Sonos beam and it works great with the tv but when I stream a movie, the sounds is breaking up. Any ideas what the issue might be? Thank youAwr1015

Just finished the 14.20.1 update and all is good . Shows in my system 14.20.1. However, banner comes up at top saying another update is needed.. would this be the app?

I have an older Sonos system (two Sonos One, and one SonosPlay 5). I would like to add a speaker in the room with the SonosPlay 5 because of the size of the room.  I was wondering if I could add a Sonos TV sound bar and use the sound bar to play music along with the other components (same time)?  I also would like to be able to watch TV, and have the sound only come through the TV sound bar. Is this possible?

My sonos arc bar made a loud popped sound and then I lost audio.. I had to remove the power cable and put it back in again to receive audio..but ever since the sound doesn't sound as good. Perhaps a speaker has blown or something. I don't know 

Multiple sites on Amazon are selling architectural ceiling speakers for what amount to almost half price.  The app does recognize them as genuine architectural speakers.  How can I verify if these are actually real or not.  Some reviews swear they’re real but sonos wont cover the warranty because they’re not an authorized dealer.  Any suggestions?

Having a connection issue. Can someone tell me what is the most likely cause?  My products or amps are showing up once I hit the Air Play button, but once I press on one of my listed amps, it spins and never connects.  I’ve unplugged and plugged power for the amps to no avail. Ty 

I have two wireless networks, one that connects to the internet and then google mesh that connects my house. I have NEVER set up my Sonos on the router that connects the internet to the house, only on my mesh system, so how and why are Sonos speakers and the amp connecting to a wireless signal they were never set up on?  After disconnecting these devices & removing that system from my acct, and reconnecting to the mesh signal, why are they reverting back to the removed account?

When I have my beam connected to my Philips tv I have full surround sound from beam and two play 1s.when watching tv through my bt box I only get sound from the beam not the two play 1s even though on the sonos app it says 5.1.

Hi all, happy Christmas.I have spent the last 24 hours having trouble setting up a surround system with my Sonos products.  I have two Play 1 SL’s set up already which I was just using to play music through.  A couple of days ago, I bought a new Sonos Arc and Sub (Gen3).  I initially linked the Sub to the Play’s no problem.  I then installed a new TV and Arc, then it all went horrifically wrong.  It set up the arc as a separate system (Living Room 2) and I couldn’t get them to move under one system.  I have an old Sonos Connect Amp on S1 which I just use in an office at the far side of the house and I’m not bothered about this. I resorted to hard resetting all the products so their buttons are all now flashing green.  I tried to set up the system again, but its now saying the Sub is on S1 along with the old Connect Amp, WTF!  I have logged into my account online and there it is, your new sub is on S1 and not compatible.  Toooootally confused. My broadband is Sky and I have read other f

 I have 3 speakers in 3 different rooms. Most times I only want to listen to the speaker in the room I am in but there are times where I may want to play speaker 1 and 2, or 1 and 3, or 2 and 3, etc. It seems like I have to create a group and then delete it if I want to play on different combinations of speakers. These are S2 speakers that are downgraded to S1. Ideally, I would like to play something on a speaker and then check and uncheck other speakers as desired.

I’m looking for wired or wireless product options that would work outside. Not sure if there’s weatherproof options.

Having the Sonos Ray on one side of the sofa (because the beamer is there), does it make sense to buy just one Sonos One for the other side of the sofa? It is just for a relatively small room...

So I’ve had the playbar for a few years now and for Christmas my wife bought me the subwoofer gen3 and the Sonos one gen 2 but I can’t sync the playbar with the other 2 what do I need to do to get them all to sync together 

proposed setup below - can you advise on how to make this happenroom dimensions 6.49m x 3.71m (24sqm) - TV half way on 6.49m wallhead height for watching TV about 1m - soundbar to be positioned on TV at about 1m heightTV LG arc hdmigoing for sonos beam gen 2 as not needing upward firing speakers skyQ box considering an hdfury arc to earc adaptor - are other models available??assume i purchase adaptor, what make and length of hdmi cables should i consider.How will the SKy Q box be connetced  

After resetting my phone (OnePlus) to factory settings, my playlists in the Sonos app are gone.I would think that any settings in the Sonos app would be unaffected by any device changes.Is there a way to restore my playlists?

Sorry for what must surely be the most common question regarding if muY Sonos components collected over the years will work with my TVs…my components in TV area are two SL One speakers and a Sub Gen 3. TV is a Samsung UN65MU6290. Basic Smart TV that we treat all content through our cable router via Bluetooth. Hoping someone out there has an easy to understand and execute method to connect so we can enjoy this great audio sound while watch tv. or a good link to an article or tutorial for a tech challenged person like myself. Thanks in advance. 

I have been running my Sonos system with the same setup for at least two years now. My issue started this morning when I could not access any music. After troubleshooting, I discovered that my Sonos Boost was slightly unplugged. I plugged it back in and reset the Boost device. Now, I can’t add the boost to my system. It either says that it could not find the device, or could not find the network. It basically says “We couldn’t find any Sonos products on XXXXXX (wifi) so we can’t set up your Boost”.I have reset my ios device network, rebooted my router, and reset the Boost device, but still cannot establish a connection with my wifi. I was hoping that my Sonos controller on my PC could assist me, but I think they are two separate systems (?). Any suggestion would help me out greatly.

I’ve been building out my Sonos system in my home a bit at a time.  I started with a Connect amp to power bookshelf speakers in my study and living room; next I added a pair of Play1 speakers in my family room. Then I was gifted a Sonos Move by my kids for Christmas, and subsequently added a Sub to the living room.  All of these work well together and separately.  They all appear in my iOS app as well as in Sonos Controller for PC (Windows 10).  The problem is with the last two additions: a pair of Sonos Play 1 speakers, one in the master bedroom and one in the spare bedroom..  Having carefully and successfully added these two speakers (after resetting and updating both to work with my Sonos2 controller), they periodically cease being able to access my music files on my computer and disappear from the PC controller (though they still appear on my iOS Sonos app and can access SiriusXM).  Any help would be greatly appreciated; getting them to reconnect to the rest of my household Sonos s

It’s been doing this since iOS 14.   Gives the two error messages on the Sonos app - “unable to connect to Sonos” also says “join a nearby Sonos system”.  You can follow these steps but it seems to just forget the Sonos system once again. Had this Sonos system for years and it only started with iOS 14- any ideas?