Contributor I

Answered

help setting up my play one

4 replies
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Recently bought a play1 at a car boot sale. Managed to set up a profile, but when I tried to update it’s asking for a different email address. I guess it’s the previous owner don’t have any details for the previous owner what should I do? I bought this at a car boot sale.

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Dre007Answer

Contributor I

Thank you so much got it set up all I had to do was hold the power button 😊 but without you I wouldn’t have gotten this thanks 😊

GuitarSuperstar

Lead Maestro

Reset the speaker by following the instructions in this article:

https://support.sonos.com/en-us/article/reset-your-sonos-product

"Receive with simplicity everything that happens to you." - Rashi

Use the Transfer System Ownership option in the app.

This will allow you to register the device under your own email/password.

https://support.sonos.com/en-gb/article/transfer-your-sonos-system-to-a-new-account

Dre007AuthorAnswer

Contributor I

Thank you so much got it set up all I had to do was hold the power button 😊 but without you I wouldn’t have gotten this thanks 😊

Senior Virtuoso

Thank you so much got it set up all I had to do was hold the power button 😊 but without you I wouldn’t have gotten this thanks 😊

There are some quite helpful folk on these forums. Enjoy!