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Wife and I were watching TV when suddenly an extremely loud electrical sounding zap emanated from the beam. Immediately afterwards the quality of the sound was different. The sound was much higher pitched and there seemed to be no base as if base response or a base speaker was lost.  The app control for base does not seem to adjust the sound now for tv voices while that of treble does still work. Has anyone encountered something like this ? 

Hi Sonos community! My very first piece of Sonos gear is an Amp used for a 50/50 mix of streamed movies and music with my existing floor speakers. These will be my only speakers for now.During setup I choose TV Fronts as the mode over Stereo Pair for no real reason other than wanting to confirm HDMI ARC functionality first.Everything seems to be working for both movies and music but I’m curious what the difference was between those choices. I’m also curious why I can’t seem to find these mode options in the settings to play around with or change if I wanted. I can’t even find any references to these settings in the documentation beyond noting that you have to make the choice during initial setup.Does anyone have any additional information on these two modes and whether they are relevant to my setup and use case at this point?

Hi all,I recently bought a complete setup for my Home Theatre to replace my existing 5.1 setup:1 Arc, 1 Sub (Gen 3) and 2 One (Gen 2).However, in my previous setup I also used a Reckhorn amp with the bodyshaker/bassshaker connected.Now I thought ok, easy, just bought the Sonos Amp for another €600 and connect the additional Amp to it, but I found now that it seems it is not compatible with the Arc/Sub/One setup?Any ideas on how to solve this, how to connect/use the additional Amp to the new setup?

I recently bought the Amp to replace my old Connect. I play the line in signal via two Play 3’s set as a stereo pair. Since the change to Amp only one of the stereo pair plays the line in signal - Apple Music as source plays through both play 3 speakers. It is not the L/R balance either. Any ideas?

I couldn’t update the speaker so unplugged and connected to the router. That didn’t work so I factory reset it. Now sonos can’t see it to add to my system. 3 days of unplugging and rebooting. 

I’ve just moved into a new house and the previous owners had Sonos speakers installed throughout the house in the walls and ceilings. I think they are now legacy parts though and no longer work. I’d like to be able to upgrade them to currently supported parts.  They had a ZP90 and a tower of Zoneplayer 120s installed in the cupboard under the stairs and I believe they are wired to the speakers installed in the ceilings of the various rooms around the house.  What is the best way to upgrade them?

I have reset the router etc but not able to connect to SONOS etc but showing on network and http://:1400/ commands work, it stopped working a few days ago, Any suggestions?

Hi,I have a playbar, sub. And Ls & Rs surround play 1s. On my current system set up.  I know you can’t add speakers to get 5.1 or 7.1 surround but is there a way of adding 2 more play 1s to extend or duplicate the sound of the surround speakers?  We have an odd L shape lounge and I wanted to enhance the audio for both areas. 

Sorry to be a pain…. I just can’t get my Sonos Library to add or play wav files. They are 16bit. Ripped at same source frequency as cd on Windows 11. Straight forward “Cyberlink Power 2 Go” Ripper.I use vlc as player on lap top & they are fine.Any suggestions greatly appreciated.

We currently have our Alexa paired to our sonos speaker. We want the option to just play thru the Alexa speaker from time to time. The only option i see is completely removing the pairing all together.Any suggestions?

Hi team,I have an S1 system with a Sonos Bridge and 5 amplifiers connected to my own ceiling speakers. I am thinking of upgrading to S2. There does not appear to be a S2 bridge type of component on offer. What is the best S2 configuration to drive the exisiting speaker sets please? Am I to assume that each of the new S2 amps is also sort of a “bridge”? Do you still support a Sonos specific wireless network or do you rely on my own WiFi? Thank you very much for your support Dimitrios

I have a vintage stereo system with RCA jacks for input and output. A Yamaha CR 1020 receiver connected to a pair of JBL Century 100 speakers is what I want to hook up to the Sonos Port or other music streamer. I do not wish to upgrade any of my components, I have a Marantz 2270 still in the box as a backup. And the speakers work fine for my 68 old ears.I plan on using the RCA output of the Sonos Port to stream music to my current stereo system and using the Sonos Port RCA inputs from my system to power other Sonos speakers in other rooms of my home. I have the Sonos Port connected to my Stereo now and it sounds as good as my CD player and turntable.My question is what is the kHz and bitrate output to the RCA outputs on the Sonos Port? I think the digital outputs on the Sonos Port are 24-bit/44.1kHz. Does anybody know if the RCA outputs are the same?

Hi,Finally joined Sonos and got myself a Beam Gen2, One and SL. Setup for home theatre is all done, and I’m very happy on how things connect, app setup and integration with Apple HomeKit. As happy I can be… I’m missing bass, all I have is a great experience but I love my movies and missing that punch.  Dilema here is, Sub mini or Sub Gen 3Small apartment with living room and open concept kitchen.  I will never be able to use sound over mid volume as it’s an apartment, on that note… Sub mini or Gen 3?Thanks in advance :)

hithe only threads i found are 9 years old so maybe there is something new now. i can connect to the speaker on my windows 11 pc without any problems when using spotify on phone or PC but somehow it’s impossible to use any other PC sound source as a input signal for the speaker. how is this possible? I usually watch movies/netflix using headphones but i want to use my one SL speaker to also use with netflix, not just spotify and if i get this to work i will buy a 2nd one for the stereo effect.  

Hi, I have a Sonos ARC and love it. I have a detached garage and the Wifi signal is erratic at best, even though I have a 1400 sq ft one-story bungalow. I purchased a Google Nest mesh system for my old house (3 floors) before I had the ARC and haven’t been able to figure out how to connect the Sonos and Nest networks. I have AT&T internet and a standard AT&T router. I’ve researched this quite a bit and can’t find any definitive information on how to set up the network(s). I’m not highly technical when it comes to networks but generally comfortable with the basics. Also, I don’t use voice assistants at all. My need is strictly music (Pandora and iTunes) and running my Samsung Smart TV sound through the ARC. Thanks in advance for any info and/or advice. 

My Equipment: Sonos BeamSonos PortTurntable (w/ amp)Yamaha Receiverw/ Bose bookshelf speakers (pair)My Setup:I have my TV connected to a Sonos Beam on one side of the room, and on the opposite side of the room, behind the couch/TV against the wall, I have a turntable connected to a receiver with two bookshelf speakers.  I use that setup to listen to my vinyl records and I use my Beam to watch TV and stream music digitally.My Goal: I bought the Sonos Port with the understanding that it would allow me to do both by combining the two on the Sonos network. Ideally, I’d like to connect the Port to the receiver/turntable so that I can listen to vinyl AND digital audio through the receiver’s bookshelf speakers AND Beam. Given that, I was under the impression that I would then be able to apply the same concept to TV audio, where the bookshelf speakers act like two surround sound speakers…. Is that not the case??? If so, what setup would I need to achieve this?  

I have a Sonos beam, Sub Mini with two Sonos One SL. My Tv is an LG - 75" Class NanoCell 85 Series LED 4K UHD Smart webOS TV with a Firestick 4k Max. The beam is connected via eArc using a Rockfish 12’ 8k ultra high speed HDMI 2.1 cable. When I try to play content with Dolby Atmos on Disney+, Apple TV+ or HBO Max am only get Dolby Digital 5.1 output. No Atmos. Any tips to getting Dolby Atmos?

purchased and set up a sonos beam gen 2 - no issues and quality sounds.Next dilemma is permanent mounting position.common sense is telling me to purchase a sanus WSSBM1 bracket for mounting direct to tv.would prefer sonos wall mount bracket so expert advice from the community is needed.bottom of tv is 12cm from wall, if the beam was mounted underneath, would this have an impact on sound quality (assume height audio ‘could’ be affected)Help appreciated 

Hi, I'm sure this issue has been well covered here but I don't know where to start.Going nuts trying to connect my new Sonos OneSL speaker to my Sony smart tv.All seems to be ok with the speaker. It has the solid white light meaning it's ready to go but what next please?Apologies but I’m not a tech native and so, for me, the setup isn’t intuitive. Been trying for days.

I cannot tell you how much I hate my Sonos Roam and I am beating myself up that I spent close to $200 for this miserable experience. The charge on it lasts one hour at most. Then it won’t play even when plugged in until it reaches a certain charge percentage. My old bluetooth Jambox works SO, MUCH. BETTER. Sonos Team: I have 6 Sonos One speakers wired in and they are wonderful. This Roam wireless option is a piece of crap.

HiTo cut a long story short, my system is a beam gen 2 - sub mini - 2 x Sl1…………...ok, we had ongoing issues with the Wifi, these are now been resolved - (all other wireless products working fine)  the system has been working find until we had internet line go down and had to reset the hub, its taken a number resets and 2hrs on phone to sonos, with no real progress - they said I need to make adjustments to the BT hub, however everything has been working ok till now - I Have now connected the beam - sub and 1 x 1SL, my issue is what ever I try I can’t get the other SL to register to my account - 20 factory resets, hard wire, just won’t work, just about had enough of it now - any ideas.many thanksAndy

Hi Everyone. I have 3 nos of Sonos Amp  and 1 nos of Sonos Arc connected to Wifi network (Not Wired). 2 Sonos Amp and the Sonos Arc are located in Living Room (and connected to Living Room Access Point). And 1 Sonos Amp is located in Dining Room (and connected to Dining Room Access Point). All the sonos device are located very near to the access point and so wifi signal strength is not a matter of concern here.  Sonos Arc is connected to TV via HDMI Arc port.All Wifi access point are Unifi U6 Mesh. All the access points are powered by a single non-managed POE switch which in turn connected directly to the Router. I have used the defaults settings of the Unifi Network.Now the end user is complaining that there are intermittent pauses while streaming music on the Sonos amp. While searching of possible cause, I came to know that there are several threads about possible incompatibility for Unifi Network and Sonos System. But I couldn’t conclude anything from them. So can anyone help me out

Out of the blue, my Play 5 Gen 2 showed offline in the S2 app. I’m fairly certain it’s a failed Wifi card (I’ve done all the usual troubleshooting, rebooting the Boost, rebooting the router etc.) as everything else is fine and the device works when connected via Ethernet.I’ve submitted diagnostic 1258438581. Could someone from Sonos confirm my diagnosis when you get a chance, please.

I have an old  system on the S1 old app and want to replace my amps slowly and so I’m setting up a new amp on the s2 app.  It installs ok but I can’t see the amp in the app and no matter what I do it still doesn’t  appear.   cam both amps co exist in the sane WiFi ?  I thought they could as long as they are on the different apps.  I even installed under a different email to make sure that wasn’t causing the issue 

Hello, I hope someone can help as this is driving me nuts.A few days ago both Deezer Hi Fi and Tidal both stopped each track approx 10s early on each track. Apple Music doesn’t do it though.So far, Sonos haven’t had the slightest idea despite 3 lengthy calls.I’m using Connect with an outboard Ifi Signature Zen one Dac via co ax Prodac cable .It doesn’t  do it if using within their own app bluetoothed so it’s not the streaming services I’d think . Kind regards Stephen