Hello I bought my son his own Sonos. Now mine isn’t working and keeps telling me to log into his account. How can I separate them please. We are both sharing the same wi-fi
Thank you
Answered
sonos connects to another account
Best answer by John B
My best guess is that your son , by setting up a new system while your speaker was still active, has wiped out your system.
I think you will have to factory reset your speaker, power off your son's speaker, reset your app, then set up a new system using your speaker.
Resetting your speaker would delete your Sonos playlists etc, but I think that ship has already sailed
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I assume that your son’s system was setup as a “new” system. Reset the controller and take care to “connect an existing system”. Specify your system at this point.
It really depends on how you have set things up, but please try the following initially and report back.
- Power off your son’s speaker(s).
- Reset your Sonos app. Go to Settings, App Preferences, Reset App
- Hopefully you will have an option to join an existing system and it will be yours. Do NOT choose to set up a new system
Please post back on whether or not that sorts it, or what happens if it doesn’t work.
Hi John
I have reset app but it still wants me to sign in with his account . I also removed the app , tried again but it still wants his email to sign in I have had my own account for years but it doesn’t show it at all
many thanks
Theresa
You powered off your son's speakers before resetting your app and reconnecting?
Could you briefly describe the steps you took to set up your son's speaker(s)?
Hi John
Yes I did exactly as you advised. I have asked my son how he set the speaker up and he used set up a new system
Many thanks
Theresa
This is puzzling…
When your son connects with his app, does he see just his speaker or all the original speakers too?
Mr T. Unfortunately I can’t log into my account anymore. It just shows my sons email
Many thanks
Theresa
Mr T. Unfortunately I can’t log into my account anymore. It just shows my sons email
Many thanks
Theresa
I was referring to your Sonos account online at Sonos.com, not in the Sonos app
My best guess is that your son , by setting up a new system while your speaker was still active, has wiped out your system.
I think you will have to factory reset your speaker, power off your son's speaker, reset your app, then set up a new system using your speaker.
Resetting your speaker would delete your Sonos playlists etc, but I think that ship has already sailed
Hi John
Okay thank you. I will try this. If not I will contact Sonos directly. Thank you for your help 😁
Hi John
I Will do.
Can you advise how to factory reset please. I won’t be able do try it today though . I can’t get into the account on my phone and feel a little reluctant to use the old one just in case it doesn’t work
Many thanks
Theresa
Hi John
I Will do.
Can you advise how to factory reset please. I won’t be able do try it today though . I can’t get into the account on my phone and feel a little reluctant to use the old one just in case it doesn’t work
Many thanks
Theresa
https://support.sonos.com/en-us/article/reset-your-sonos-product
Hi John
I Will do.
Can you advise how to factory reset please. I won’t be able do try it today though . I can’t get into the account on my phone and feel a little reluctant to use the old one just in case it doesn’t work
Many thanks
Theresa
When you go into the app you are NOT logging into your account. Logging into your account is something you do on the web, via the Sonos website. Whatever has happened to your system, your Sonos account should be intact. It is not linked to a particular device. Please see the earlier comment on this topic from
My Sonos account says no registered devices. I have had my Sonos about 4/5 years but perhaps didn’t register it at the time
My Sonos account says no registered devices. I have had my Sonos about 4/5 years but perhaps didn’t register it at the time
You registered, but it may have been under another email. If you wish to move it to a new account, see this link:
https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account
Hi jgatie
i haven’t ever changed my email. I don’t really want to do so either as I like to use SonosTube and this is on the same email
Many thanks
Theresa
The reason you have no registered devices is because all speakers are now registered to your son's account. Your son has stolen your speaker! This is consistent with what I have said so far.
If your son logs into his Sonos account I think he will find both speakers registered there.
Edit: it looks like you may have confirmed this in an earlier post, although I think you were probably looking at his app, not his account.
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