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Because Sonos insists on closing questions to comments I will ask the question yet again despite the disturbing number of people who have or have had the same problem.  The problem is that Sonos Roam is an atrocious piece of kit. When it decides to occasionally connect to our wifi network it is impossible to connect it to Bluetooth. I have read every question/comment/so-called solution in this forum to no avail. We have a fibre street connection, a wifi network that has operated for 15 years without fault. I can run/stream/connect every other device known to mankind to the network once and leave it to breathe.  We have to reset the Sonos “network” every other week. I have to power down all the speakers. We have to reinstall Sonos on all our devices (all iPhone/iPad/Mac) and hope and pray that it will work. The Roam had never connected to Bluetooth.  I can connect to any other Bluetooth device available. I can buy a $10 Bluetooth speaker from the warehouse down the road and connect to i

I have spent hours on the phone with Sonus support regarding voice command for Apple music. Support says they have exhausted all the possibilities while troubleshooting and to contact Google. communicating with Google seems to be very difficult. When attempting to use voice command with Apple music, the responses is that Apple Music does not support this arc device. Hopefully someone has come across this before and has a solution.

Hello, I recently acquired my first turntable and I am wildly unfamiliar how to optimize the setup. I went with the Project T1 SB which I am running through a Sonos connect and Dynaudio Focus XD 60 Active speakers.  The player was purchased new, and the instructions say I just needed to install the drive belt and platter, the cartridge and VTF were already factory set. Upon playing my first record, the stylus immediately skates to the center of the record, once it stops there the sound is better, but highly unstable. It’s crackly, skips a little bit and the volume is not consistent.  Any idea what the issue is? How do I go about troubleshooting this and calibrating it? Secondly, is there anything I should check regarding initial setup? The drive belt was very simple to install.  Thanks for the help, total noob with this new toy!

Hello, I am having issues getting the audio to work through my current setup. This is all pretty new to me so it could be a totally noob issue.I have a Pro-ject SB T1, Sonos Connect and Dynaudio Focus XD 60 Active Speakers. We also have a Sonos One speaker in my wife’s office.I have both speakers connected to each other and line out into the Sonos Connect. That setup works just fine, and I can easily hear music in my wife’s office. I connected the R/L Cable from the back of the Pro-ject 1, into the back of the Sonos connect line input (as website says) - no other cables into any speaker. The sonos app recognizes the line out connection from the app. The turntable is on and I can’t get any audio out of either speaker set. What am I missing? I went this route as it didn’t seem like I needed any additional components. Thanks for your help! 

How long is the current sale running for?

I’m interested in using an old spare Android phone for a Sonos music library (currently using a MacBook which may or may not be off at any one particular moment). The phone doesn’t have a SIM card but it does have a high-capacity SD card and honestly it would make a great remote paired with a Sonos system. But I’m caught up in the details. I have assigned a static IP to the phone and in the Sonos library configuration, I give the path to the highest-level music folder:\\192.168.1.156\Users\username\Music\local\Sonos asks for the user/pass, which is provided, and then says the computer “192.1681.156” refused to let Sonos connect to it. User/pass is correct. Some guesses: I need to open a port? I need to allow Sonos to connect to the Android? I need to set this up from the Sonos app on the Android? (same result)Any guidance is appreciated, thanks!

Hi, I have a sub gen 3, but want to connect to two different speakers in two different rooms. one room is my arc and other room is move.can I connect separately at separate times or all at the same time?thanks

Recently my Playbar and paired play 3 surround speakers have stopped working correctly when using certain apps through my Apple TV. Hulu works fine. Netflix works fine. However other apps such as Disney plus and YouTube tv play the audio distorted crackling and muted. Stranger yet is certain channels on YouTube tv the audio is fine but other channels the audio issues persist. When switching hdmi inputs to a ps5 the audio is fine. Any help would be great

I got a new SL1 and can’t get it to work it goes through the setup in S1 app then I get a message SL1 is not compatible with your system you can either launch s1 app to manage your system or setup a new system in s2 app but it does not work in either 

I’ve connected my beam to my fire tv, but when I ask the Alexa to control the tv it doesn’t recognise it. Help! 

I have 4 play 3s and a play one.  We recent upgraded our wireless system. Now the sonos only works when one speaker is on the wired network.  If I try to reconnect to wireless I get an error from the app. 

Slightly unclear if the port will only connect one phono item i.e. i’ll need multiple ports to connect my old system to the sonos system and / or connect through a pre amp?

So I’ve just now started investing in Sonos but I have this home surround I want to be able to use with sonos multiroom and also maybe use as tv Audio and perhaps connect more sonos speakers to work with it … but mainly connect to sonos multiroom so I can listen to music with all my other sonos devices. What do I do? And also can I add sonos speakers to my tv setup? 

Hi all, I've been having an audio related issue with my sonos arc using a Sky Q 1TB box. In the past month or so, when changing from a HD channel to a SD (standard def) channel, I suddenly lose sound altogether. The only temporary solution I have found to rectify this is to turn off the Sky Q box via the remote, turn it back on, then the audio comes back again. This does seem to happen infrequently, but when it does it's incredibly frustrating as you can imagine.My audio setting on my Sky Q box is set to Dolby Digital. I really do not want to have to change this to normal.My in built TV Netflix app supports dolby atmos without any problems. I have updated all software, including on the Sky Box, my TV, my App via play store, to no avail.My TV for reference is aPhilips - 65PUS7556/12If anyone else is having a similar problem please let me know. Any help is appreciated.Many thanks,Harrison. 

Can i use Sonos (amp with wall mount speaker set )wall mounted speakers as rear speaker when working with Beam or Arc sound bar WiFi attached to the amp? How does Sonos amp differentiate the 3 pairs of attachable line in speakers as front or back? Or are all pairs sent the same sound EQ? Also are there wall mounts for the Five Hifi speakers? Mod Edit: Combined multiple posts

Almost exactly a year ago I posted this same question on this forum. https://en.community.sonos.com/topic/show?tid=6863655&postid=16569705The suggested answer, which worked, involved being sure that TV Auoplay was selected in the Beam settings.What incited the problem last year was playing music via AirPlay from my Mac.Now, a year later, it has happened again. I played some music from my Mac on the Sonos using AirPlay. My Dish Remote suddenly stopped controlling the volume coming from the LG TV via HDMI ARC to the Sonos Beam.This time, TV AutoPlay was already on.The only way I can controlled the Sonos volume is with the LG TV remote.I would appreciate any suggestions re how I can return control of the Dish to TV volume to the Dish remote.Clearly, something about playing music via AirPlay to the Sonos disrupts something in this complex Dish-LG TV-Sonos ecosystem!TIA againCaroline

Since the last patch, I have been unable to unmute my sonos arc using the controller.  I have to change the audio settings back and forth, or manually hit unmute on the sonos device.  Please fix this.  https://www.reddit.com/r/tcltvs/comments/znjslp/my_tcl_r646_keeps_muting_my_sonos_arc_whenever_i/

I added my music library to my Sonos app. It’s located on g:\music.Where is the actual library file located on the file system? Is it an XML file, or a text file?

I have a long established S1 operated set of speakers. All are S2 compatible except for a Play 5, so I have kept everything at S1. All good so far.I recently purchased a Roam SL, on the understanding that I could set up a parallel system with the Roam SL as an S2 speaker controlled by S2 app, and everything else as S1.However, the reality is that if any S1 speaker is switched on, I get the upgrade dialog in S2 and an "Upgrade now" button and a 'more information' button. I cannot continue to use the S2 app with the Roam SL unless I upgrade other speakers.I would like a way around this as I'm not in the market to spend more on replacing a fully functioning speaker.Also, the narrative on which I made my decision to purchase was based on information provided that said the two systems could co-exist. Nowhere did I read that only one system could be operational at a time.

WBUR donation plea plays every time I begin listening via Tune In. Recent development is unrelated to usual station fundraising. Like clockwork- same line every time. What can I do differently? 

So I have a Sonos Arc 1 w/Sonos one SLs, Sonos Roam, and on Sonos SL in another room. Now I would like to add my Sonos Move to HomeKit. In HomeKit when I try to add it I get two messages. 1st - AirPay, Unable to connect to “Move”. 2nd - Unable to Add Accessory. Make sure your iPhone is connected to Wi-Fi, then try pairing again. If I go to Control Center I can choose the Move to play and it does so it must be setup in AirPlay already. I’m confused when three of my devices are connected and one won’t.

It is an airplay issue.I just bought a new iPhone 14pro with iOS 16.2 yesterday. All the Sonos speakers, Play 5, Sonos one, Beam and a pair of IKEA shelf model can be found clearly in the airplay list but cannot be connected. At the same time all the Sonos devices cannot be connected in Home app. But every speaker works perfect with Sonos S2 App. I’ve called the support service twice. There has been no workable solution yet though I have done all the suggestions offered by support team.But it was strange that all the devices worked perfect with my old iPhone 12pro with same iOS 16.2.My HomePod mini also works perfectly with the new phone.Now my automatic home music system based on Sonos speakers and Apple HomeKit is dead.

Hello all,Ever since updating to the latest stable iOS 16, I have been having a problem where my Sonos/Airplay system keeps dropping to my iPhone when all speakers are connected. I use an iOS Shortcut to automatically connect all my speakers from my iPhone. I have tried: resetting my router, resetting all speakers, removing/adding each speaker to see if one particular speaker was the culprit. I have also changed phones, and the problem persists. The speakers do not drop when some are connected and not others. This problem persists when I do not use the shortcut and manually add the speakers - system still drops.My system consists of: Sonos Arc connected to 2 Sonos Ones and a Sub, 2 IKEA Symfonisk bookshelves, 1 IKEA Symfonisk Picture Frame Speaker, 1 Sonos Roam, and 5 HomePod Minis (2 in stereo pair, another 2 in stereo pair connected via Apple TV). All connect via Airplay. The system was previously working fine.Any idea on a fix? Has anyone been experiencing anything similar? May this

Recently upgraded homekit with the new architecture (iOS 16.2). I can no longer Airplay to several speakers, all of which are hardwired or on Sonosnet. The only two speakers I can Airplay to are a Move and a Roam.  I tried removing and re-adding a speaker in homekit but I can’t re-add it.  Also tried power cycling Sonos units, all the homekit hubs, and the router. Same thing. “Airplay - unable to connect”.  Any ideas? I’ll try factory resetting a speaker tomorrow…

Google assistant has never worked properly with my Sono speakers connected to my TCL TV. I can use google assistant, but the assistant does not change the sonos device volume or play settings when asked.  Please fix your sonos system so it can receive feedback from the user in Canada.