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Hi,My wife’s phone has been chronically unable to connect reliably to our One SL. I read that one possible solution was to remove and re-add the Plex service in the Sonos app, so I removed Plex as a service and attempted to add it back. Under “Services & Voice” I tap “Add a Service” and choose Plex from the list. I tap “Add to Sonos” on the next screen. I already have an account (with PlexPass) so I tap that, then tap “Authorize” on the next page. This takes me to the (IP Address) would like to sign in to your plex account page. I tap “sign in” and am greeted with the message “Thanks! You have successfully signed in. You may now close this window.”When I go back to the Sonos screen, the screen now reads: “Connection ErrorThere was a problem adding the Plex account. A connection to Plex could not be made.” I verify within my plex account that the device has been authorized. In this case it’s been added about 15 times because it keeps failing. But it’s there in Plex as “Plex for Sono

Hi all, As the title says, can I group more than two subs to a large space like a warehouse gym

I ordered Sonos arc on Nov 22nd, Sonos order history says package was delivered via FedEx on Nov 26th, but it was delivered to wrong address (Photo on fedex site is not my home and I didnot recieve the item). What are my options now? 

I just got my Beam Gen2, and I connect it to my TV with HDMI (eARC) Port.My Xbox series X is connecting to another HDMI port on my TV.But I found that my Xbox not recognize any dolby atoms device, I did some research online, the above connection method should be able to do the bypass.See if anyone have this experience about it. Thanks

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The Google assistant doesnt apear in my sonos APP. Help me...

How do I transfer/download personal iMusic playlists to Sonos? 

Curious if you would change any of the following settings on this Sony. Arc , sub, one SL’s. 

Hi all , newbie to Sonos, I’ve finally added two one sl’s to my beam gen 2 for a home cinema set up , now, I don’t really want surround sound while simply watching football or tv which is what’s happening now, is there a simple way of just having my beam on for general tv with no speaker sound?? And press of a button for say watching a movie to put cinema sound back on???    Also the stereo pair if I just want to listen to music through my speakers only??? Do I have to keep going on the app and change all the settings??? I can’t even find how to stop cinema pairing ?? 

I set up new S1 system with a ZP90 that I had at my lake cabin. The controller gives the message “Bridge needs an update”. When I attempt to update, it fails immediately. I will add that the controller says (unused) next to it on the app. However, my system is basically functioning from the mobile apps. It will not function from the PC app. I cannot use the bridge to add a product. I have to connect another component to the router to add to the system. I also am unable to register any products as long as the bridge requires an update. How can I get the bridge to update so I can get full system functionality?Bridge     ZP90   Sonos One (Gen2)

I am trying to figure out the simplest setup to play my turntable on my two One SL and Beam Sonos speakers. I have a receiver but would like to avoid using it if possible.Can I directly connect my turntable to a phono preamp, and then connect the preamp right to the Sonos Amp (avoiding need for receiver)? If doing this, could all 3 speakers play the sound at once?Or is there a better way/better product than the Sonos Amp?Thank you!

Does the Project Phono SB that Sonos sells on its site include a preamp ? Thinking of getting one , hooking it up to my Play 5, and running it through my sonos network which includes two Play 1s. Will this work ? 

Hi, we got a new router / network.  I updated the sonos to connect to it, no issues.  my wife an no longer access the sonos play 1 (paired).tried everything, re install, re boot, connecting to sonos via app. nothing works. help!

I recently connected my att finer optic wifi to an eero pro 6 mesh network. I've turned off the wifi from the att router and connected my boost directly to the eero. When I open the sonos app, it no longer shows any of my system. All I see is the boost, a single five, and a single one. I'm missing my beam, arc, two subs, two on sl's, and another five. I've rebooted the router, tried unplugging amd restarting the speakers and I still get nothing. Is there any way to fix this or do I need to get rid of the mesh network? I worked beautifully prior to this. 

Sonos and other retailers have marked down prices 20%.  When i try to use my 30% credit against the new price is does not allow it. Only against the higher non sale price. This is wrong as the 30% is really only 10%. Sonos should allow the credit against the product price on any given day. 

Just updated to a new wireless WIFI6 router the my BEAM is the only device giving me issues. Anyone have any secrets to getting Sonos to play nicely and wirelessly connect to the 2.4 band?

I cant pair the arc and the symfonisk speakers in the sonos app. Strange enough the symfonisk speakers are installed but then i dont see the arc. When i restart the sonos app en turn on the tv i only see the arc but then i dont see the symfonisk speakers. This is getting me crazy. What is this??

Hi,So just recieved my Sonos ARC and was very disapointed to find that I have Audio delay when using it with my PS5 on any setting other than PCM but that means it is only using 2.1ch.Both are connected to my TV with the Sonos Arc connected to the HDMI ARC port.I have looked around already and found many with the same issue but most the posts are years old now so wanted to see if anyone knows a fix for this now?Would a HDMI Arc splitter of some sort help?I have heard of this HDFury Arcana thing, don’t fully understand it but is that something that potentially fix the issue?Sorry for my wording/terminology I am pretty new to trying to set such things up.TV model: Hisense QLED 50U7QFTUKThanks.

How far apart should the ceiling speakers be installed?

I have the beam and sub (gen 2) on the main floor (Family room). I also have a play bar and another gen 2 sub that I want to put in the basement.  Is this possible or do I need to buy a gen 3 sub to connect? thanks

I only get surround sound when I watch a freeview channel direct through my Sony tv. When I watch a programme through my BT box or my Xbox, I only get the sound from the sonos beam, not the 2 surround speakers. Does anyone know how I can resolve this issue?Thank-you. 

Hello  I’ve just moved into a house with Sonos Connect Amp that runs on the Sonos 1 app. All seems to work fine but I’ve been trying to listen to a station called Buzz MCR. It isn’t listed on the tunein app so tried adding the URL, but it still didn’t work. I just get silence. https://streaming02.zfast.co.uk:2199/tunein/kookyinc.plsI messaged the radio station and they said download sonos 2 app but that doesn’t connect to the sonos gear that I have.Can anyone help? Is there another app that might play the URL? Many Thanks ​

Hi I want to connect my turntable to Sonos Beam Gen 2, sub mini & 2 x Sl's.  I have two questions 1. I currently have turntable connected to vintage marantz amp to external speakers.  I no longer want to use external speakers but want to connect to my Sonos surround setup.  My turntable has pre-amp & I have connect gen 2. Will connecting connect gen 2 to my marantz amp improve sound over connecting directly to turntable?Question 2. I'm new to Sonos so do I connect the turntable (Connect gen 2) to my current setup entitled lounge (TV surround sound) or should I set up another group titled turntable with same speakers? Hope that makes sense.Help much appreciated.

Any general do’s and dont’s for creating a S2 network on the same lan as an existing S1 network, that is to remain unaltered?I’ve got the new devices attached (can ask Sonos to ‘play music’) but can’t get the S2 controller (any platform) to recognise them.Messages like:“Sonos found on this network. The system includes products that aren’t compatible with Sonos S2.“You have options:”Options offered include setting up a new system (done that) or ‘more’.Under ‘more’, there is nothing that seems to get us out of S1 jail. ‘About my system’ just shows the 5 products on the pre-existing S1 network.TIAAlex

I have two Sonos five set up as a stereo pair. Both are wall mounted and have not been moved a single time. Not moved or touched. Today I was listening to these days by Connor price when I heard a very obvious crackling sound coming from my left Sonos five at -0:45 till -0:43. everything else plays flawlessly, just that one part that dose not work. I have tried many things like unplugging it and re plugging it. But every time It happened. It is only the left one. It dose not happen when I set it to right on the eq or I turn down the bass from 5 to 0. it is only the left one and only when bass is turned up. I have no idea what it is. Btw both Sonos five are not the same version. They were bought a year apart. The left one dose not have a hexagon pattern / bee hive pattern in the mesh when shining light thorough it. The right one does. The left one is the older one but has never caused any problems. I have no idea what is cousins this problem. Thank you for reading this. Have a nice day.