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I have a S1 system that stops playing music everyday around 4PM to 8Pm. How can I have that fixed? What am I missing?I have   2 Plays 5, 1 Play 3.I keep geting a message not able to connect to Sonos. 

Hi, hoping someone might be able to help. My Playbar has been fine until we turned off the power in the house yesterday. Now it won’t connect and we only have the white light for a few seconds when turning on.  I’ve tried all the usual factory resets, “find my product”, etc. this evening I’ve plugged it into the router with an Ethernet cable and tried it all again but it’s the same. The Ethernet is flashing orange so wondered if maybe it’s updating and I should leave it overnight? I am running S2.

I’ve met “error code 1” during updating software on my Synfonisk bookshelf speaker.Does anyone know what this is? I searched the sonos web site but couldn't find the answer. I tried the update several times, including factory reset, conecting with ethernet cable and updating it from different newtork (with different internet connection), but never method works well.Is there any method should be tried?  I’d appreciate any suggestions on how to proceed.  

I currently have a Sonos system covering five rooms plus a Port. All are connected using my Mesh wifi system based on a Fritz router and Fritz Mesh extenders. The system works reasonably well apart from synchronisation of rooms which will randomly drop out (either all or one of the rooms dropping). In our previous bigger house most rooms were wired leaving a few outlying rooms using Sonosnet; this arrangement was far more reliable. Unfortunately running cables in our new house would be highly disruptive and domestically unacceptable.So having viewed various of the postings in these forums I have decided to purchase a Boost, which is the only thing that can be conveniently wired to my router, and move to a Sonosnet system. I am looking for guidance on how to do this. Specifically I am thinking of wiring one of my more portable speakers to the router and having powered off the other rooms I would, once the wired unit was up and running, power the other units up and hope they pick up the

HI,My question is in the Title. Is there a video I can watch to help download music CD’s to my Apple computer so I can play them in my Sonos system?Thanks in advance for your thoughts and suggestions. Ainsley

Sonos-IpadDear Community.is it possible to connect the sound of my new Ipad to my Sonos Soundbar to improove sound quality and loudness?i am using Sonos S2.Thanks for info!

I’m not able to Airplay to my TV Room (PlayBase/Sub/Surrounds). I can Airplay to Move and Ones (Garage). Did something change? 

Hi AllI got a recently bought a ARC and hoping to connect with AMP to for the surround sound. I got an issue. The ceiling speakers that connect to the AMP simply don’t have sound. The sound only comes from the ARC, On the App, everything seems to be connected, as you can see on the screenshots. I can even play and pause the ACR through the touch button on the AMP. To me on paper everything seems to be connected, expect for the sound. I’ve tried the reset the AMP. and Yes, when is not grouped by surround sound, the AMP and ceiling speakers work just fine on their own.By any chance, someone knows how to solve this problem?  Thanks a lot!!   

Hi, I've just purchased a Beam and tried to add it to my "Living Room" but it's created "Living Room 2". I don't want to connect them together but can they be in the same room? Not surely if I understand how the rooms work?!? I have tried to rename/move the rooms but just ended up switching the around.  

Sonos Arc is connected to Samsung 65inch Terrace TV thru eArc.. When the TV is turned off the Sonos Arc gets diconnected and is not visible to the TV in the settings. I have to unplug the HDMI from the Sonos than plug it back in and the Sonos works again.. What can I do to fix?? 

I’ve got a long narrow room that has five ceiling speakers installed currently, driven by an AVR, that make up a simple 5.1 setup. Do to mounting constraints the height speakers of the ARC will be useless. I’d like to use the front L/R speakers for Dolby Atmos Height channels, driven by an AMP - Similar to how the AMP currently can currently drive the rear surrounds.In my preferred setup I’d have the ARC, Sub, and Two AMPs to complete the surround setup. 

The Sonos app on my iPhone 6 (iOS 12.5.6 and stuck there) is no longer functional, it asks for an update and most parts of the app greyed out.Why ask for this update and cripple the app like that?The funny thing is that the alarm I set up in the app still works and wake me up every morning, but I can’t change the time or what is playing!

I bought a surround sound set, Beam, 2 x 1’s and a Sub Mini. The beam and the 1’s were very easily set up and sound great but the sub, I just can’t get it to be recognised. I’ve tried over Wi-Fi and Ethernet connection and no joy.  Tried booting it all up again, and again and again. Anyone got any tips? Suggestions?

hello  I have a Play 5 Gen 2 and want to pair a synphonisk bookshelf with it.when I powered on registered it ok with the app but it locked onto the 2 g wirelss netwrok in the house not the 5 that the other sonos product is on . Now I cannot register the symph not can I change its netwrok Can someone offer any help I have to say this is why I will never buy a sonos sound bar - my senhieser ambeo you turn on the Tv it works. no updates no internet rubbish , no difficulty thanks

Mine alarmer virker ikke ordentligt efter skift til vintertid.Sat op i s2 starter kl 6.30 og løber i 2 timer og 30 minutter. Køre på sonos 1 og one 1 gen.Efter skift, slukker radio kl 8.11. Har prøvet at slette alarm og oprette den igen forskudt med 5 minutter, slukker 8.11.

Just upgraded to Ventura and I cannot reindex as it gives a permissions problem.I have given ALLSonos components FULL disk access but no avail. Tried on iPad and all other Macs same issue. So deleted pathway and tried to  add it, again no avail cannot add external drive.Can run apples music app and plays fine.Any ideas ? 

Hi,I’m trying to setup Google Assistant on my account but always ends up with this message after being redirected to login to my Sonos account/setup:and my system is fully updated - any advise to get through this? Br. Lasse

Hello,My playbase has been unable to connect to wifi for well over a year now, so effectively I’ve had to connect it directly to my router which means it is not controllable via the app or useful for anything other than the permanent connection to the TV. I can no longer connect it to the network to use it for Spotify or other services. I’ve gone through all the troubleshooting procedures but have never been able to reconnect the system wirelessly.I notice from this forum that this is not an unusual problem. What options are available to me at this point? 

I recently purchased a Sonos Arc and Sub. I selected white to blend in with the existing decor. My Sub came with a white cable but my ARC came with black power and black HDMI which both stand out like dog’s b***s. I emailed SONOS (apparently the CEO) and asked if I could exchange the cable. I received a reply from a Dion stating that the cables only come in black. I have seen other posts where customers have received the same colour cable as the component they have purchased. I have also seen on SONOS website that white cables are available for purchase. Surely this isn't a hard thing to get right. Not a cheap item to have cables that don't match and then be told they don’t have white cables??? Anybody else have a similar problem and met with success?Disappointed in SONOS 😒

Sonos Sub is not connecting to my Samsung Frame TV while using 4K Apple TV. I recently bought a 2022 55” Samsung Frame TV for the art mode.On the Samsung One Connect box, I have:4K Apple TV in HDMI 1 Sonos Arc in HDMI 3 (aRC) Using the Samsung Frame TV with the 4K Apple TV - only the Sonos Arc comes on for audio - the Sonos (Gen 3) Sub does not start-up and connect, and I haven’t been able to make the Sub connect manually using the Sonos app. On my previous 55” TCL 4K TV, while using the Apple TV - the Sonos Arc would automatically connect to my Sonos (Gen 3) Sub. Interestingly, now, when I connect to my Sonos system directly from Spotify on my iPhone - both the Arc and the Sub work together seamlessly.  How can I get my Sonos Sub to work while using both the Samsung Frame TV and Apple TV?

I purchased the Sonos One SL two years ago for my sister who has since passed away.  I’m going gift it to my neighbors and need to find some documentation to point them to.  I’ve checked the online manual for the One SL and it makes no mention of the built-in Alexa feature.  Is there another version of the document that I’m missing?  TIA

Hello.I have 2 Sonos Ones and now I’m considering to by Beam to setting up multi channel audio system.Is it able to play multi channel audio by using AirPlay2 (of AppleTV HD), like 5.1 system?

Tv cannot find the Sonia speaker to play through, can use speaker using AirPlay using apple device

Hi , Looking to set up Arc + Sub + 2x One SL on my Panasonic TV. Will it support your his using the HDMI (ARC) port? thanks, amit

I have a Sonos Beam Gen 2 and two Sonos Ones as surrounds. My tv is a Philips 40PFL5xx6H model from 2011 - it has no optical port, has one HDMI and one HDMI ARC port.Everything is connected with wifi and bluetooth. The surround is set up. Trueplay done and all. . Steaming music from Spotify works wonderfully, but that's where the good news comes to an end. I've spend most of my day today trying to connect Sonos to my tv and it doesn't work.I have enabled CEC / EasyLink on my tv settings, have disabled the tv speakers and enabled the HDMI ARC plug where my Sonos beam is plugged into. (I accudently plugged it into the normal HDMI port first, but that didn't work and I have reset my Sonos and started over since)   I have disconnected everything else from the tv/HDMI ports: both chromecast and the receiver are currently disconnected and only Sonos is connected to the to.   The TV is set to use this HDMI port as source, and I see some close ups of Sonos products on my tv - so the TV and Son