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I see that Audible is not available for Sonos in Italy. Why is that, is there any plan to overcome the issue?I am a strong Audible user and is frustrating don't use it on my Sonos environment.Thanks! 

Hi all, just received and setup Beam Gen 2 with my SONY - BRAVIA KD43XH9196BU TV. Everything is setup correctly, HDMI via eARC port. When playing ATMOS content from Netflix or other apps, I’m also seeing ATMOS appear on the Sonos app when playing this content. The sound is very impressive from the front perspective, it’s wide and detailed. However, I don’t get a sense of any virtual sound from around me, side or to the back. Just curious to know what I should be expecting from a virtual surround sound perspective. The website claims “Dolby Atmos maps sounds in space for a 3D effect so you experience planes as if they're flying overhead, hear footsteps moving across the room, and feel the score surround you.” However, I don’t feel like I experience any of that, just very good quality sound from the front only.CheersShane

I have a room which is mainly used for music with 2 ‘fives’ and a sub. I have recently added a beam for the occasional use TV.I don’t want to use the five’s as surround, so keeping the music part separate. Am I better linking the sub to the beam and joining the two ‘groups’ when playing music, or leaving the sub with the five’s and just have the beam for tv use only?benefits / drawbacks of either option? thanks! 

Ho collegato il mio apparecchio al Bluetooth..non riesco però a vedere nulla nel mio Sonos 

Just purchased a beam gen1. I want to install in same room as a current play5 speaker.will they work in unison?

Hello,Beam (gen 2) + two Play One connected to Mac Studio via HDMI.Problem is that there is a lag in the sound when viewing Youtube, would take few mins to hear the sound, also viewing movies the sound is not in sync.would appreciate any suggestions, thanksCheers

All…I just purchased a Samsung QN85B QLED 75” tv. I have an Arc with One surrounds and a sub. When they are the only thing connected to the TV via HDMI to the ARC port, it works perfectly. If I try to connect my DirecTv box or my PlayStation 4, it drops my SONOS system out and goes to TV speakers. This is incredibly frustrating and SAMSUNG has been 0 help. Anybody have any words of wisdom??

I’ve been having this issue quite a bit lately only on movies. EQ bass level is at 6 and sub audio level is a 7. Any idea what causes the popping?

We are not able to get music files to connect, I think it has something to do with bitdefender, but so far nothing I have found online is helping.  This is on a Windows 10 system.  

I have a new pro jet turntable and I thought I could use it wirelessly with my sonos system. Apparently not.Can I get a second port and use it that way? I don't want the TT where My Rack of equipment is.O r should I purchase a Victroia TT?Thanks Dean

H all…i have had a sonos roam as part of my system for 2 years now, and suddenly it is no longer connecting to my system. I have gone through all the steps to get it set up, and it keeps ending with the same result, not able to connect at this time. There are no app updates to do and i have rebooted my modem several times. All my other speakers and subs are working just fine. Thoughts? Tips? Thanks so much!

Will voice control work when playing music from a downloaded playlist on a iPD?

Looking for help with my Sonos Sub.  We have a beam/sub combo for our home theater setup.  These have been working fine for a couple years.  Recently the sub just stopped working. Nothing changed except some back  end network changes. I’ve completed removed the sub from our network, did a hard reset (holding the button while powering on) and re-added to our network after resetting all network devices.   The sub is found but the app is not able to connect it to our beam. It just sits in the app saying “Not Connected” and we aren’t able to connect it.Any help that can be given?

i have the SONOS ARC and have purchased a pair of SONOS ONE SL’s  , my problem is i can only control the volume on the combined speakers with the SONOS App on my phone and my LG remote control will only control the ARC volume on it’s own , i have seen previous posts to access the APP and enter ‘ Separate Stereo Pair ‘ and other but the SONOS app i have downloaded VIA ‘the play store’ does not have any of these features , which seem to be from an older app?any help appreciated

Hello. I have a Beam hooked up to my tv downstairs. I have two One SLs (surround) and mini Sub connected to the Beam group, and I use it for tv and music. I was thinking about getting a Five to connect to my turntable upstairs in the house. I am a bit confused about the extent to which I can use it with my existing products. If possible, I would like to be able to play the turntable upstairs on the Five by itself, upstairs and downstairs at the same time (on some or all of the existing speakers - not sure if the Beam is appropriate for this), and only downstairs. The Five would not need to support the tv. I was hoping I could just have two rooms set up (the existing tv room and the new turntable room upstairs) and create another grouping of them together and simply choose where to play the turntable. Are there issues here that I would need to consider, etc.? I have seen it suggested that I might need to only use the One SLs and mini Sub downstairs in conjunction with the Five. Thank yo

Wife and I were watching TV when suddenly an extremely loud electrical sounding zap emanated from the beam. Immediately afterwards the quality of the sound was different. The sound was much higher pitched and there seemed to be no base as if base response or a base speaker was lost.  The app control for base does not seem to adjust the sound now for tv voices while that of treble does still work. Has anyone encountered something like this ? 

Hi Sonos community! My very first piece of Sonos gear is an Amp used for a 50/50 mix of streamed movies and music with my existing floor speakers. These will be my only speakers for now.During setup I choose TV Fronts as the mode over Stereo Pair for no real reason other than wanting to confirm HDMI ARC functionality first.Everything seems to be working for both movies and music but I’m curious what the difference was between those choices. I’m also curious why I can’t seem to find these mode options in the settings to play around with or change if I wanted. I can’t even find any references to these settings in the documentation beyond noting that you have to make the choice during initial setup.Does anyone have any additional information on these two modes and whether they are relevant to my setup and use case at this point?

Hi all,I recently bought a complete setup for my Home Theatre to replace my existing 5.1 setup:1 Arc, 1 Sub (Gen 3) and 2 One (Gen 2).However, in my previous setup I also used a Reckhorn amp with the bodyshaker/bassshaker connected.Now I thought ok, easy, just bought the Sonos Amp for another €600 and connect the additional Amp to it, but I found now that it seems it is not compatible with the Arc/Sub/One setup?Any ideas on how to solve this, how to connect/use the additional Amp to the new setup?

I recently bought the Amp to replace my old Connect. I play the line in signal via two Play 3’s set as a stereo pair. Since the change to Amp only one of the stereo pair plays the line in signal - Apple Music as source plays through both play 3 speakers. It is not the L/R balance either. Any ideas?

I couldn’t update the speaker so unplugged and connected to the router. That didn’t work so I factory reset it. Now sonos can’t see it to add to my system. 3 days of unplugging and rebooting. 

I’ve just moved into a new house and the previous owners had Sonos speakers installed throughout the house in the walls and ceilings. I think they are now legacy parts though and no longer work. I’d like to be able to upgrade them to currently supported parts.  They had a ZP90 and a tower of Zoneplayer 120s installed in the cupboard under the stairs and I believe they are wired to the speakers installed in the ceilings of the various rooms around the house.  What is the best way to upgrade them?

I have reset the router etc but not able to connect to SONOS etc but showing on network and http://:1400/ commands work, it stopped working a few days ago, Any suggestions?

Hi,I have a playbar, sub. And Ls & Rs surround play 1s. On my current system set up.  I know you can’t add speakers to get 5.1 or 7.1 surround but is there a way of adding 2 more play 1s to extend or duplicate the sound of the surround speakers?  We have an odd L shape lounge and I wanted to enhance the audio for both areas. 

Sorry to be a pain…. I just can’t get my Sonos Library to add or play wav files. They are 16bit. Ripped at same source frequency as cd on Windows 11. Straight forward “Cyberlink Power 2 Go” Ripper.I use vlc as player on lap top & they are fine.Any suggestions greatly appreciated.

We currently have our Alexa paired to our sonos speaker. We want the option to just play thru the Alexa speaker from time to time. The only option i see is completely removing the pairing all together.Any suggestions?