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After last update, I had to reconfigure roam and play1. Roams works properly, play1 became unstable. All via wifi, both located in the same place respect router. Why?The app works very bad, all the time is looking for the wifiHelp, please

I am trying to control the volume on my ARC + Connect AMP via Apple TV remote. I cant seem to group them together. When I adjust the volume on the remote, it would just control the volume for the arc. Any suggestions? My current setup is Sonos Arc connected to Samsung Tv via ARC Hdmi cable and Apple TV is connected to HDMI 2 on the Samsung. Connect AMP is only connected to a Subwoofer and I have the play 1’s setup for surround. Any advice is much appreciated. Thanks

HiI am using Apple TV 4K ( 1st gen). I just bought today  “Sonos ARC” if I want to use Apple TV 4K with this sound bar in order to get “Dolby Atmos” sound experience then how I can get it as my tv doesn’t have HDMI eARC port also. The problem is the Soundbar has only one HDMI ARC port! No other HDMI port available . if I connect input HDMI from “Apple TV 4K “ to Soundbar HDMI ARC port, then how I can connect my TV screen to this soundbar as there is no other HDMI port left on the soundbar!Any Suggestions please. i;e ; if need eARC HDMI converter , can you recommend any !thanks//Gazi

Google Assistant on Sonos works great for me in almost al cases. There is, however, one case in which it doesn’t work that great.My favorite Radio Station is the Dutch station NPO Radio 2. If I ask Sonos “Hey Google, play Radio 2” it always starts the ‘wrong’ station Radio 2 UAE (via TuneIn). Even if I ask it more specifically, “Hey Google, play NPO Radio 2”, the same, wrong station is played.The NPO Radio 2 station is available (next to many other Radio 2 stations) via the Sonos Radio service.Question:Is there any way to play a particular radio station in case of such ambiguity?Or, on other words, is there a way to let the Sonos/Google system know that, when I ask to play radio 2, I want the system to play the particular Dutch radio station NPO Radio 2?

My Sonos Beam Gen1 is connected to my TV by HDMI and to my PC and when I'm not showing / playing anything for a few min the volume turns to the lowest and requires my to manually raise it back up. I did disconnect the Sonos and the issue is gone. Any suggestions? Moderator edit - changed all instances of One/1 to Beam Gen 1

I have a Move, Roam SL, Play 1, and two Play 3’s connected to my home wifi (5g) but the Beam Gen 2 won’t connect. It doesn’t even see the network. I’ve been through tech support 3 times and the Beam still won’t see or connect to the network even after I manually put in the network name and password.  The Beam is a new device.Anyone have any suggestions?

I have a Philips 50PUS7505/12 and just purchased a Beam Gen 2 which is connected via HDMI ARC.I have set the TV settings to allow CEC and ARC on. I have set Philips TV to Multichannel (Bypass) and everything is working perfectly from my Fire TV 4K Max.  however every so often, I think when I play Dolby atmos films on fire tv apps (Apple TV app, Netflix’s, Disney Plus) , I lose all sound through the beam.  the only way to get sound back is to switch TV multichannel off and back on again. it works and the. Couple days off again.Is this a known issue?is this because I have ARC HDMI and not EARC?is this a Philips Issue, Fire TV Issue or Sonos.  please help 

Having Hard time connecting my Sonos Beam gen 2 to my Home wi-fi, can some one help?

Hi someone knows if the sonos five can read a Vynile ?I’ve got a Rega planar 1 with project Pré AMP.I plug RCA to mini jack behind my platine and nothing ..It doesn’t works

HiI received a roam speaker for Christmas and set it up in the relatives home I was staying in. I am now home and can’t connect to our home system. I’m trying to reset it by holding the play/pause  button while pressing the power button on and off but nothing is happening (i.e flashing orange and white light changing to green).

Hello,the charging base does not charge the Move. It has no signs of deformation, the contacts touch the two rear plates. It can only be recharged via the rear USB. Is there some trick to put in place or do I need to get assistance to intervene? Thanks to whoever will answer Pietro Ferrato

I have two sonos one SLs and a Sonos Port. Can and if so how can I connect my TV to my speakers? Below is a pic of the back of the tv I am working with. Any assistance would be greatly appreciated 

Hi I would like to get to 4.1 or best sound I can get and am just setting up in a new space.Here is what I currently gave Lg c2 tv connected to Sonos amp through HDMI arc and running in-wall rear speakers. I have existing speakers, linn nexus, in front by tv. These are currently connected to a non Sonos amp, Naim audio. I want to use these in front. How do I use the existing equipment (plus additional Sonos amp or port) to get to surround with the Sonos amp running the rear speakers?Cheers Joe

Bonjour,J'ai une pièce multimédia qui utilise Sonos play:1, play:5 gen 2, Roam et le sub woofer. Le problème est que mon play:5 ne se connecte plus en Wi-Fi. Il joue seulement si je le connecte avec le cable ethernet.Je l'ai resetté et essayé de le remettre dans la pièce multimédia, mais ça ne fonctionne pas.Le cable ethernet est au sous-sol et j'ai acheté Sonos parce que je voulais un réseau sans fil!Que me suggérez-vous?Bonne journée!

The sonos products aren't compatible with the type of WiFi signal my router emits"Tp link Deco mesh kits" How do I make them work? Wired? What are the steps?

I have Sonos Beam Gen 2panasoniscTv hdmi arcfirestick 4K when playing IPTV via fire stick, everything set for DD 5.1 but only getting DD plus 2.0i can play Atmos from fire stick on demo and amazon prime, not been able to play any Netflix Atmos only 5.1 sky Atmos works ok looked at various settings any ideas?? Thanks 

Hi!I would like to connect sound from my Projector Optoma UHD43 (Jack / SPDIF) to my SYMFONISK Picture frame speakers, which is the best way to do it? I also have UHD Cast Pro, but can’t figure out to setup sound streaming to SONOS. Also is there a cheap way to do it without buying AMP?

Hi thereI’m looking at getting a multi room set up in my house.I’ve already had lengthy emails with Sonos and also my own research re: compatibility/wifi etc. I’m with Virgin and have super speedy internet (for work) so internet strength and reach around the house isn’t an issue. My problem is that are internet is dynamic (I think that’s the right term). I’ve looked into getting a mesh system however I’ve read that this could decrease my internet strength plus it feels a little out of my technical ability to set up unless someone can strongly recommend one that they know works with VM and Sonos specifically and Isn’t crazy £££s I’ve decided to go down the route of plugging one Sonos SL into my router and then having another two then on other rooms.  My question is, if I were to also get a Roam to use in the garden/bathroom would this be able to connect to the other speakers as a multi room speaker or because it’s connected to my wifi rather than the route SL it would run separately and

HiConsidering picking up a Port as I have an Audio-Technica AT-LP120XUSB that I'd like to connect to my Sonos setup. I’m a little confused by the information regarding compatibility of Port with Sub (Gen 3) and not sure if I need to go for Amp instead.Turntable has a built-in pre-amp so Port is there solely as input for Sonos. I’m not using an external third-party amp or other speakers. If the Port is connected to Arc/2 x One/Sub will it be able to pass low frequency content to the Sub?Trying to avoid spending more for the Amp as I don’t have any plans to get wired speakers.Thanks in advanceGavin

i can't stream music from global player with amazon alexa on my sonos move can anyone help

Hello, I am trying to add my wife’s phone to our Sonos system. All say to:Open Sonos. From the Settings. tab, tap Services & Voice. Under Music & Content, tap Add a Service. Click on Add to SonosThe problem is I’m not given the option to Add to Sonos. There are dozens of apps and services to add, but non of them say Sonos except Sonos Radio and that’s not it. Please help. Thanks

 I have 3 devices (sonos one),  when speakers paired (stereo) the sound is perfect, but when one of these speaker is nos paired the sound change very dramaticly and not same quality at all than the 2 others. The configurations are all the same for the EQ.  Do you have any solution?

Bonjour mon sub se déconnecte souvent.J’ai réussi à le connecter à nouveau mais pas de son qui sort.comment faire ? Moderator edit:Google translate- Hellomy sub often disconnects.I managed to connect it again but no sound coming out.how to do ?

Hey sound gurus.Bought a play 1 for my father in law. He is trying to use it in the garage , which is about 10 metres away from the router. He has a play 3, and a playbar already working with rhe S2 app. He got the new play 1 working fine with the others indoors. Soon as he plugged in the play 1 in the garage it wouldn't log onto the network.  I know this is through 2 walls. But I'm quite surprised. Is it worth investing in a boost. And moving the boost closer to the outside wall that faces the garage? Any tips . I want to avoid range extenders 

Whenever a Netflix show on my Panasonic TV has 5.1 audio I don't get any sound coming through my Gen 1 Beam. If I change the audio to a version without it i.e. from English [Original] (5.1) to English [Original], then I get the sound coming through. When I have 5.1 audio selected, even though I get no sound the Sonos app says it's playing Dolby Digital 5.1.