Prominent Collaborator I

Answered

ARC intermittent connection loss possibly with Atmos only

100 replies
2113 views

Hi all. So far I think this is isolated to Atmos content however randomly while watching Prime Video or Disney content outputting Atmos (through fire stick 4K) I will lose signal (Beam gen 2 and two one sl’s as surround). When it happens I lose sound, the screen flashes and my tv’s LG logo appears for a second before going back to Disney or prime (whatever I’m watching). I can push play and everything works again, but almost seems like something with the HDMI arc input is being “lost” for a split second. Or maybe it’s the signal loss for a split second?

I’ve changed HDMI cords and powered down both the tv and Beam to try and reset but no luck. Randomly happens, sometimes 5 minutes in and other times maybe 15 in. Any ideas?

fyi I recently changed to using SonosNet (beam hardwired Ethernet) as opposed to all wireless is this possibly an issue that anyone knows about?

Setup as follows:

Moderator edit: Removed picture with serial numbers

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

RaultTNAnswer

Prominent Collaborator I

Well gentlemen @Ken_Griffiths and @ThatOneDude I think I am marking this as resolved. Made it through the entire Disney + Atmos movie, and now running through an Amazon Prime Atmos show just to make sure but all is working as advertised and nothing cutting our nor any lip sync issues. My System and settings are as follows:

System: LG TV with a Firestick 4K in HDMI 1, Sonos Beam (Gen 2) in HDMI 2 (Arc) both connected via HDMI.

LG TV Settings:

HDMI: ARC

Digital Sound Out: Auto

HDMI Input: all inputs set to Bitstream

Firestick 4K Settings:

Video Resolution: Auto

Match Original Frame Rate: Off

Color Depth: Up to 10 bits

Color Format: Auto

Dynamic Range Setting: Adaptive

Surround Sound: Best Available

Show previous replies

Ken_Griffiths

I too presume the Beam is plugged into ‘7’ and TV into ‘8’ and that the sound-out is set to 7.1 (using the audio select button) with eARC enabled.. fire TV 4K into ‘1’, that’s based on the numbers shown in that user-manual image.

RaultTNAuthor

Prominent Collaborator I

I too presume the Beam is plugged into ‘7’ and TV into ‘8’ and that the sound-out is set to 7.1 (using the audio select button) with eARC enabled.. fire TV 4K into ‘1’, that’s based on the numbers shown in that user-manual image.

That is correct @Ken_Griffiths. I still can’t figure out the sound. Im losing faith in this device. I’ve now discovered it does not work well when turning off my tv (using firestick remote). I assume CEC setting somewhere. After powering my tv back on I get no sound until I power cycle the Orei device. And only after the firestick and tv are powered on. What a mess.

Ken_Griffiths

That is correct @Ken_Griffiths. I still can’t figure out the sound. Im losing faith in this device. I’ve now discovered it does not work well when turning off my tv (using firestick remote). I assume CEC setting somewhere. After powering my tv back on I get no sound until I power cycle the Orei device. And only after the firestick and tv are powered on. What a mess.

It does support CEC, so ensure CEC is enabled on the FireTV and also check ‘TV Autoplay’ is enabled in the Beams ‘room’ settings in the Sonos App ‘Settings/System/[Beam Room Name]’ (In fact maybe try toggling ‘off/on’ the ‘TV Autoplay’ setting and just ensure it’s left ‘on’). Hope you are able to sort it.👍

RaultTNAuthor

Prominent Collaborator I

That is correct @Ken_Griffiths. I still can’t figure out the sound. Im losing faith in this device. I’ve now discovered it does not work well when turning off my tv (using firestick remote). I assume CEC setting somewhere. After powering my tv back on I get no sound until I power cycle the Orei device. And only after the firestick and tv are powered on. What a mess.

It does support CEC, so ensure CEC is enabled on the FireTV and also check ‘TV Autoplay’ is enabled in the Beams ‘room’ settings in the Sonos App ‘Settings/System/[Beam Room Name]’ (In fact maybe try toggling ‘off/on’ the ‘TV Autoplay’ setting and just ensure it’s left ‘on’). Hope you are able to sort it.👍

Thanks again. Confirmed CEC is on for firestick (has always worked great for tv and beam setup. Also confirmed TV Autoplay is on. Will toggle to test it.

can you also confirm @Ken_Griffiths that the out to tv (#8 above) should go into my tv’s ARC from the switch? Still can’t figure out the sound and the tv screen keeps flickering and seems to be either turning off or going into a standby mode. It’s acting very strange.

Ken_Griffiths

Also check to see if there are any firmware updates for the OREI device too. These devices can usually be updated over their USB (5v power) connection to a PC, but see what OREI support perhaps say about that.

Ken_Griffiths

can you also confirm @Ken_Griffiths that the out to tv (#8 above) should go into my tv’s ARC from the switch? Still can’t figure out the sound and the tv screen keeps flickering and seems to be either turning off or going into a standby mode. It’s acting very strange.

Sadly I can’t confirm this @RaultTN, as I’ve never used the OREI. As mentioned previously, I got the Feintech audio extractor/switch instead which I imported from Germany, but I would have thought it should connect to your TV’s ARC port - the Feintech extractor certainly connects to my TV’s ARC port, as would the Arcana in this situation too. Maybe give OREI customer support a call if you cannot resolve the issue, but what you’re doing sounds correct to me.

As another thought, could the issue be a problem with any of your HDMI cables, perhaps swap those and see if that makes any difference.

RaultTNAuthor

Prominent Collaborator I

Hey guys. @Ken_Griffiths @ThatOneDude Side bar question. Been reading that creating a static IP is the way to go. I have my Beam hardwired and 3 other sl’s connected Wi-Fi via SonosNet (I presume seeing WM:0 below). Do I create the static IP with all of the devices or just the Beam since it is the only one that is hard wired?

Secondary question, do I keep all of my devices “Enable Wi-Fi” with this configuration?

Ken_Griffiths

Yes, I would set the IP addresses static for all Sonos products, including the surrounds and yes leave all the WiFi adapters enabled.

The Beam communicates with the surround and sub direct over an ad-hoc 5Ghz wireless connection, so don’t switch off your adapters on any of those devices, there’s very few occasions when that becomes necessary and the main example is when everything in the Sonos Home Theatre room needs to be wired... that does not apply in your case.

I don’t manually switch off any adapters here on any of my Sonos devices.

RaultTNAuthor

Prominent Collaborator I

Thanks @Ken_Griffiths. I’m now trying to find out what is “outside my DHCP range”. I’m logged into my router and seeing that this. Router supports up to 253 IP addresses. I also see the starting and ending addresses. I assume that is my range? It will not allow me to set something over 192.168.1.255?? Thoughts? If I create a static IP on the current assigned IP address is that counterintuitive to what I need to do?

Ken_Griffiths

No it’s all fine - set the IP addresses static within the range you have available - 192.168.1.2 and 192.168.1.253 inclusive. As an example you could set the Beam at its current IP address or if your router DHCP server lets you, you can set it higher up in the subnet perhaps. Two examples being

Sonos Beam MAC Address 94:9F:3E:D0:3E:C2 - 192.168.1.150

Sonos One MAC Address 38:8A:24:3R:C2:A4 - 192.168.1.151

… just as examples.

Sign up

Login to the community