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Hello,the charging base does not charge the Move. It has no signs of deformation, the contacts touch the two rear plates. It can only be recharged via the rear USB. Is there some trick to put in place or do I need to get assistance to intervene? Thanks to whoever will answer Pietro Ferrato

I have two sonos one SLs and a Sonos Port. Can and if so how can I connect my TV to my speakers? Below is a pic of the back of the tv I am working with. Any assistance would be greatly appreciated 

Hi I would like to get to 4.1 or best sound I can get and am just setting up in a new space.Here is what I currently gave Lg c2 tv connected to Sonos amp through HDMI arc and running in-wall rear speakers. I have existing speakers, linn nexus, in front by tv. These are currently connected to a non Sonos amp, Naim audio. I want to use these in front. How do I use the existing equipment (plus additional Sonos amp or port) to get to surround with the Sonos amp running the rear speakers?Cheers Joe

Bonjour,J'ai une pièce multimédia qui utilise Sonos play:1, play:5 gen 2, Roam et le sub woofer. Le problème est que mon play:5 ne se connecte plus en Wi-Fi. Il joue seulement si je le connecte avec le cable ethernet.Je l'ai resetté et essayé de le remettre dans la pièce multimédia, mais ça ne fonctionne pas.Le cable ethernet est au sous-sol et j'ai acheté Sonos parce que je voulais un réseau sans fil!Que me suggérez-vous?Bonne journée!

The sonos products aren't compatible with the type of WiFi signal my router emits"Tp link Deco mesh kits" How do I make them work? Wired? What are the steps?

I have Sonos Beam Gen 2panasoniscTv hdmi arcfirestick 4K when playing IPTV via fire stick, everything set for DD 5.1 but only getting DD plus 2.0i can play Atmos from fire stick on demo and amazon prime, not been able to play any Netflix Atmos only 5.1 sky Atmos works ok looked at various settings any ideas?? Thanks 

Hi!I would like to connect sound from my Projector Optoma UHD43 (Jack / SPDIF) to my SYMFONISK Picture frame speakers, which is the best way to do it? I also have UHD Cast Pro, but can’t figure out to setup sound streaming to SONOS. Also is there a cheap way to do it without buying AMP?

Hi thereI’m looking at getting a multi room set up in my house.I’ve already had lengthy emails with Sonos and also my own research re: compatibility/wifi etc. I’m with Virgin and have super speedy internet (for work) so internet strength and reach around the house isn’t an issue. My problem is that are internet is dynamic (I think that’s the right term). I’ve looked into getting a mesh system however I’ve read that this could decrease my internet strength plus it feels a little out of my technical ability to set up unless someone can strongly recommend one that they know works with VM and Sonos specifically and Isn’t crazy £££s I’ve decided to go down the route of plugging one Sonos SL into my router and then having another two then on other rooms.  My question is, if I were to also get a Roam to use in the garden/bathroom would this be able to connect to the other speakers as a multi room speaker or because it’s connected to my wifi rather than the route SL it would run separately and

HiConsidering picking up a Port as I have an Audio-Technica AT-LP120XUSB that I'd like to connect to my Sonos setup. I’m a little confused by the information regarding compatibility of Port with Sub (Gen 3) and not sure if I need to go for Amp instead.Turntable has a built-in pre-amp so Port is there solely as input for Sonos. I’m not using an external third-party amp or other speakers. If the Port is connected to Arc/2 x One/Sub will it be able to pass low frequency content to the Sub?Trying to avoid spending more for the Amp as I don’t have any plans to get wired speakers.Thanks in advanceGavin

i can't stream music from global player with amazon alexa on my sonos move can anyone help

Hello, I am trying to add my wife’s phone to our Sonos system. All say to:Open Sonos. From the Settings. tab, tap Services & Voice. Under Music & Content, tap Add a Service. Click on Add to SonosThe problem is I’m not given the option to Add to Sonos. There are dozens of apps and services to add, but non of them say Sonos except Sonos Radio and that’s not it. Please help. Thanks

 I have 3 devices (sonos one),  when speakers paired (stereo) the sound is perfect, but when one of these speaker is nos paired the sound change very dramaticly and not same quality at all than the 2 others. The configurations are all the same for the EQ.  Do you have any solution?

Bonjour mon sub se déconnecte souvent.J’ai réussi à le connecter à nouveau mais pas de son qui sort.comment faire ? Moderator edit:Google translate- Hellomy sub often disconnects.I managed to connect it again but no sound coming out.how to do ?

Hey sound gurus.Bought a play 1 for my father in law. He is trying to use it in the garage , which is about 10 metres away from the router. He has a play 3, and a playbar already working with rhe S2 app. He got the new play 1 working fine with the others indoors. Soon as he plugged in the play 1 in the garage it wouldn't log onto the network.  I know this is through 2 walls. But I'm quite surprised. Is it worth investing in a boost. And moving the boost closer to the outside wall that faces the garage? Any tips . I want to avoid range extenders 

Whenever a Netflix show on my Panasonic TV has 5.1 audio I don't get any sound coming through my Gen 1 Beam. If I change the audio to a version without it i.e. from English [Original] (5.1) to English [Original], then I get the sound coming through. When I have 5.1 audio selected, even though I get no sound the Sonos app says it's playing Dolby Digital 5.1. 

Upgraded to s2 now I can’t connect my play ones as surrounds as they were before. I can see them on the app but won’t let me do anything with them. How do I remove them on the s2 app. Driving me crazy. I only added a new arc now hours later still can complete the setup

Hi I see similar questions answered here and here but just wanted to double check.We have a living room with at tv and arc sound bar and are considering installing ceiling speakers in the kitchen which extends back behind the couch that is the main TV viewing area. The ceiling speakers would be both for music and for extending the TV audio into the kitchen.The idea is that instead of needing to turn up the soundbar loud enough to hear it well in the kitchen / dining area (which can also see the TV), we could play the audio through the ceiling speakers (which would be connected to an AMP). However, reading previous forums, it appears that this will result in the audio in the ceiling speakers being out of sync with the soundbar.In this post, someone mentions> You could use an optical connection instead of Arc.  Use a splitter to split the optical audio to the Beam and Amp to play the same audio at the same time, 2 ungrouped rooms.  This gets more complicated though.Has anybody tried t

I have a number of sonos one speakers around the house. I have in the living room two new sonos ones with a Ray sound bar, is there any way of being able to use another speaker say in the kitchen to listen to music whilst my phone app is being used for the tv set up.

I’m trying to connecting a Sonos Beam gen2 and two One SL speakers to my projector, which is a Benq HT2050A. I believe the projector does not have HDMI ARC capabilities. Is there any hope? I’d love to at least be able to have the Beam work with the projector. Thank you for any help!

So I’ve got loads of Sonos all over a large house with WiFi extenders and it doesn’t work. I also have to have my Broadband from a local supplier as they have to beam it over fields etc. so unhappy with all my Sonos at the moment   

We have been using our SONOS system for years and have not faced any issues - over the last weeks it happens more and more that songs stop playing after 2-5secs. only via the sonos app though. it works fine streaming to chromecast over the same network and play via the same soundbar… network speed is fine, all other apps work.submitted a diag file also:Your confirmation number is: 2120948714. where it happened multiple times within the last 10mins.anything to further debug? anything you can help me with? this was never an issue before but my whole system becomes unusable as i can do this Chromecast workaround only in the Living room - not in all other rooms… 

I am observing a trueplay tuning error after the latest update 14.18.In the Living Room I have Beam (Gen1), Two Play 1 & Sub (Gen 2). But I couldn't succeed in doing it. I tried a number of times but the process stops in the first step while testing the tone sound for left right balancing. This process stops everytime at the same moment just before finishing it,  gives a noise error message. I am sure there is no noise and room is as quiet as it can be possible.In my bedroom I have two play-5 which were successfully re-tuned for trueplay after the update but the living room 5.1 system is not getting tuned. If the iPad has any issues it should not have to be worked in another room stereo system.I have factory resetted each speaker in the living room, reinstalled the app on the ipad, removed case of iPad, tried to tune at different times and what not! But nothing has helped me. I have also disabled bluetooth of iPad, other devices on network, light etc after discussing with Sonos sup

After a couple of weeks away on holiday Sonos no longer works over Wifi, older products still ok.Testing includes:Multiple power re-cycles.Moved Sonos Fives to ethernet - work ok.Rebooted router, changed channels from 11 to 6, checked no congestion, factory reset Fives work fine cabled. Tested wifi on mobile all good. Tried moving Fives to wifi - no go.Still work fine cabled.Changed wifi security to all other options and power cycled everything - same problem with Fives not working on wifi even though older Sonos devices do.Suspect firmware update while on holidays had borked the newer devices.Anyone else having issues?Also tried different mobile devicesWifi signal strength no issue, all other wifi devices in house work fine.Everything working ok earlier in December.What is going on? 

Android sonos app crashes while trying to add Amp to arc home theater.   As a result the Amp can't be added to my arc theater setup. 

Is it possible to add 2 Sonos amps to a Playbar/Sub combo for a 5.1 surround setup?  I would like to use the Playbar as the center channel, one amp for the fronts and the other amp for the rear surrounds.  Is this possible?  Thank you!