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Just after some product advice please. I am due to receive a sonos beam gen 2 next week. I am an iPhone user therefore will be looking to do the sound test where you move your phone to different parts of the room for the best sound. I just need advice with regards to my living room to provide me the best sound.  To describe the room - it is one large room - that used to be 2 rooms. We sit in the first half of the room, but it is also opened up to the second part of the room. When doing the sounding test.  Should I move my phone into the extended part of the living room too up into the top corners? Your advice is greatly appreciated. Regards Lee Whitfield  

I own 2 x Arcs.I was watching walking dead on one of them at nearly 50 % volume which is what I would expect.I then watched a movie in the living room and volume was super loud even at about 10 - 15% volume.Because of this the loudness eq makes the bass so loud and over emphasised as it is adaptive at lower volume,The the only way we could watch the movie was with night mode on in order to hear the dialogue without being blown out of the sofa (Terminator 2 on ATV for info)I tried walking dead in the living room this am and again this could only be played at a very low volume.The only difference in the 2 systems is I have a sub mini on the living room system.Could that be causing the huge volume variation between the 2 systems???

Any reason I can’t shuffle ‘all songs’ on iTunes via Sonos iOS app? Seems like basic functionality  UPDATE this functionality on Sonos exists with Sonos iTunes integration and works with playlists, just not ‘all songs’ like it does on iTunes app

My Sonos Roam will not work.When plugged in with USB-C, the orange light comes on and stays on but cannot operate the Roam.When unplugged, no lights, cannot turn on at all. Can anybody help me??!

EDIT: Was able to fix myself. Hi everyone. I just set up two of my Sonos One speakers. I am able to play a lot of my music using my device (Samsung Note 10, Samsung music App). It seems to be able to detect a lot of my playlists. However I added some new music, and the Sonos app cannot detect the playlist. I also took a closer look and there are a few other playlists it cannot detect. A few times now I have  done the “Update Music Index Now” feature and it seems to do nothing. If anyone has any ideas I would really appreciate the help, Thank you

I’ve had an ARC for a while, but finally got a TV with an eARC port. When playing movies I occasionally hear static coming from the ARC. This seems to happen more often during bass heavy scenes, but that is not always the case. Sometimes it happens when people are just talking. The static seems to be coming from the ARC, and not the surrounds. This happens regardless of what streaming service I use (Netflix, HBO Max, Plex, etc.) I have the following setup:ARC+Sub+RS+LSApple TV 4KSamsung UN75AU8000 I’ve seen others with this issue and have tried the following:Replaced HDMI Cables going to ATV and ARC with higher speed cables (HDMI 2.1) Set eARC output on TV to Pass through, Auto, PCM, etc.  Reset audio/video settings on ATV and started over.  Rebooted the Sonos Updated the Sonos FirmwareIs there anyone who has had this issue occurring with this setup? Is there anything else I can try? The sound is SOOO good, aside from the static, which seems to occur every so often. I have submitted di

There is a 25 second delay when I skip to a new song, or fast forward. Also when I decide to add an existing speaker to start playing.  Any idea on how to fix this? It always will start paying on just my Sonos One. 25 seconds later, the other speakers will start playing. 

Hello people,So I jumped on the Sonos wagon last year and things were fine until about a month ago when the speaker keeps disconnecting from the network. Today’s episode is the worst yet and I’m right considering selling the damn thing and getting another brand. I’ve spent at least 5 hours today trying everything listed on the support site but nothing works. I’ve reset the speaker over 7 times and also deleted and reinstalled the app, plus unplugging my router uncountable times today.  I’ll appreciate if anyone has a once and for all solution for this.  thank you Kingsley

Recently bought a play1 at a car boot sale. Managed to set up a profile, but when I tried to update it’s asking for a different email address. I guess it’s the previous owner don’t have any details for the previous owner what should I do? I bought this at a car boot sale.

My beam has a knocking sound when I'm gaming on ps5.... How to I stop this? Very, very much appreciate a solution

 I have heard that sonos cannot handle 24bits stream music. Since tidal and deezer stream 24 bits music i think that is the reason why sonos always unsync problems and lags if not all ethernet wired. I also read that Qobuz is the first music streaming service that is able to play 24-bit high-resolution audio on Sonos speakers. See the link: https://www.gearpatrol.com/tech/audio/a35924794/how-to-stream-high-resolution-audio-sonos-speakers/ ...But Qobuz is not available in my country Canada.  Any update on this issue, if one day i will be able to play loseless 24 bits music and peacefully enjoy my sonos devices?

Hi!After a year with the sonos beam i finally got a sub gen 3, love it so far but after reading i see they recommend the arc with sub.  My question is how loud could i try this without get distortion or risk of damaging the speakers, the tv sound dosnt show sound level but only a plus and minus when i turn the sound up and down. Wonder if the system is set with a factory limit, that protect the speakers so one really cant play too loud? Example lets say the kids is home and decide to go all out with it, if they could turn it too high or isnt it possible?  Best Regards Pieter :-)

Hi therei have a new Samsung 55 inch QLED (Q60B) and I can’t connect to my new gen 2 beam. It consistently says the message “your audio device is connects to a port that does not support ARC, please connect your device to HDMI (2) ARC port.” I have connected the HDMI cable to the rear of the tv in the ARC connection just above the audio out. what am I doing wrong? ThanksJoe

My sonos play 1 will not connect to the system as a surround despite connecting via ethernet and doing factory reset? Any suggestions welcome...

Hello!I've reset all of my speakers due to intermittent connectivity issues.3 of 6 speakers won't connect to Sonos 1 app  - Play 5 and 2, Play 1s.Each speaker plays the chime and  each speaker flashes orange.Suggestions of how to resolve this would be very welcome.Thank you    

I recently bought 2 Sonos One SLs. I was able to set the system up and my phone was able to connect to them. However, every subsequent time I try to open the app it continues to load and then has me go through the whole setup process again. I am on the same WIFI network so do not understand why it does not connect automatically. It takes about 10 minutes to go through the connect process of finding the speakers, reentering the WIFI password, etc. I have deleted the app and then reinstalled it several times. I have gone through this process several times and it is making me rethink the purchase.My wife does not have the same issue and is able to connect automatically.  Given the price, it is extremely frustrating that these speakers do not connect automatically to the app when I open it. 

I recently purchased the Arc to replace my original sound bar, in my original set up I had a sub and two play1’ in my surround system. I upgraded the bar to arc as I was moving house. I am using new spectrum router and modem. The arc is working and I also somehow managed to get the sun connected to the arc.I am having multiple issues, 1) my new network doesn’t recognize my play1s,2) the app also doesn’t show my current network in the settings, system, network, section.  

Hi allive had this problem for a while now, tried all settings etc.I have a LG C2 connected to Sonos arc via earc/arc port. 2 ones for surround and sub.no problems whatsoever when toggled to arc, plays perfectly,no issues.as soon as earc is toggled on , every few minutes a slight glitch/drop in sound occurs, only brief, but noticeable. TV problem or Sonos problem?

Something is occasionally blocking my Wifi which only seems to happen when I play my music through my two Sonos One SL speakers. Has this already been reported?

Ahoj dá se vypnout Arc při poslechu muziky a poslouchat jen zadní One SL a používat pro ovládání Alexu? Opačně to jde ale chtěl bych to zkusit i naopak.Vim že když jsou použity One SL jako zadní prostorové repro mají vypnuty mikrofony a vše řídí Arc.V aplikaci je položka vypnutí prostorových reproduktorů a vypnutí Arc a poslech prostorových repro nevidím.Chtěl bych slyšet co dokážou bez pomoci Arc.

I used the Arcana Fury work around for the Sky Q lip sync issues and it has worked ok, pity about the extra cost. Now looking at moving from Sky Q to Sky Stream (Puck). So the question is does the Sonos Arc work seamlessly with the Sky stream or is there any work around required. Basically does the Stream eliminate lip sync issues?  Anyone gone down this road yet? Thanks

How can I connect my new play:1 into Sonos OS S1 with my old Play : 5 & OneI cannot update the OS because this will disconnect the old Play:5Help !

One of the most useless and terrible system i have ever bought.Sinds day one it had been a struggle to connect this pice of crap to my network.Some day's it connect with no  problem en most of the time it won't. Sonos S1 can't find any of my devices and Sonos 2s finds them but say's they are incompatible. Terrible and a wast of money!

2 days ago all three of our Alexa enabled devices stopped responding to the wake word (2x One's and 1x Arc). Since then I've tried removing and re-enabling the skill, and the usual resets etc. I left it for 24 hours to see if it would just clear itself to no avail.Today I tried to remove the voice assistant and re-add it on one of the devices and after logging into the Amazon account the Sonos app errors saying there was a problem (helpful error codes there Devs). Has anyone experienced similar or could suggest a way to resolve it?

I wheel my Arc on a TV cart to a closet when not in use - when my Arc is unplugged I would like to use my surrounds for music but the app will not let me without the Arc plugged in - anything I can do?