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Hi, I am hoping to get some assistance with a problem that seems to be occurring once or twice a week and usually involves spending upwards of 30 minutes trying to resolve.I have had a Sonos system since 2014. Currently the system is comprised of a Move, Roam, an IKEA Symfonisk Lamp (Gen 1), a Beam (Gen 2) and a Sub (Gen 3).All of the products are connected via a Wi-Fi network. I do not have the Sonos Boost box.It seems that occasionally (perhaps 1-2 times per a week on average), I lose Wi-Fi connectivity in the house. Usually this is resolved without any intervention from myself and the Move, Roam and Lamp all seem to reconnect to the Wi-Fi network by themselves and don’t cause any issues.With regards the Beam / Sub, one of two things can happen:Beam still shows up in the Sonos App but with a “?” next to it, implying that the Sub is missing. Powering off the Sub at the wall and rebooting does not fix the issue. If I want to add the Sub back to the system I have to power off at the wal

just got off the phone with support, they had me to do what I had already done, the long &  short, it looks like the join button no longer works…..  anyone else experience this? any fixes?

Wondering how to switch my Sonos Roam to a different wifi network while it can still pick up the original wifi signal which the other 4 permanent speakers use. I don't wish the Roam to be part of a speaker network, but to remain independent. Currently it's set up in the bedroom and is linked to the other house speakers. Problem is that the wifi signal is too weak in the bedroom and the signal keeps dropping out. I know want it to work independently on through the wifi from a wifi extender plugged into a socket just outside the bedroom. Would appreciate any help. Thanks. 

I recently purchased a Samsung Q60BA    I connected my Sonos Amp via hdmi arc. I am running the audio through my analog out speakers.  I have the delay set at 2000.  I turned off all processing on the tv audio and I still have a slight delay.  I also grouped my beam to use as a center speaker. Even when the beam is turned all the way down I notice a small delay through the analog connected speakers.  Any suggestions?

I have a Sonos Roam SL. For some reason, it fails to connect to my Wifi. When I switch it on, it just flashes the orange light forever. I tried fixing the connection with the Sonos app, but it tells me to switch the device off and then back on. The problem is, it won't switch off: The advice is to press the power button for 5+ seconds, but nothing happens even if I press it for 20 seconds. At some point, the orange light sort of burns evenly for a couple of seconds, but then it just starts flashing again. What's happening here? The device basically isn't responding to anything I do.

hi therei can stream music from my macbook pro to my sonos amp via itunes without a problem, but when i stream the audio from a film (or any video) to the amp, it often hiccups and/or cuts out. toggling the audio output off and back on or unplugging and replugging the amp sometimes works, at least for a while. but the whole thing is finicky and weird. notably, we have no problems streaming audio from video via an ipad or iphone. sonos software is all up to date as far as i can tell and it’s a 2017 macbook pro running 12.6.2. there is a projector involved, but i can’t see how that would make a difference in the laptop/sonos connection (and we use the projector with the ipad as well, with no audio issues). has anyone experienced anything like this? i haven’t found anything online about this specific issue. 

I have an iPod Touch running iOS12.5.6 which is supposed to be in the supported versions for TruePlaybut I am receiving a message stating that my operating system is no longer supported.Is there a glitch or what am I missing. Thanks In Advance 

Sonos tech couldn’t help- working from a MacBook!!! I know! SMB1 enabled and Ntmlv1! There is no browse on add music library which is stored on the NAS drive! The network path I have typed gets me to password etc then as it try’s to add I get error code 1001- currently doing my nut in!

I have just added an 8th speaker, and in the controller on desktop Mac changing volume reveals a list of speakers but the 8th volume slider falls off the bottom of the list.  I don’t see a scroll bar or any way to adjust the volume of the 8th speaker.  Solution, anyone?

I’m considering purchasing a RAY Soundbar. I have a Sky Q remote which i currently use to control the TV volume. The remote doesn’t work on IR, I believe it works on Bluetooth (like a firestick).  Is it possible for this Sky remote to control the volume of the RAY?   

Unable to see the Spotify icon on add music services. Can see the others including Deezer. Unable to link my Spotify to my Sonos speaker.

So my Sonos Port is plugged in my router via an ethernet cable. In my system it’s says WM:0 which means it’s on the SonosNet network. But both of my Sonos SL and my Sonos Roam are WM:1, which means they use wifi. Why aren’t they on SonosNet (WM:0) ? Both Sonos SL are approx 12 feet from the Port in the same room while the Roam is a few inches away from the Port… 

I’m trying to include my new Sonos Roam into an Alexa speaker group made up of an Echo, Echo Dot, Echo Flex, Echo Show and Echo Input, on the Alexa app. They are being labeled as incompatible devices. Is this correct?

Bonjour, Mon chat a griffé mon enceinte beam, savez-vous vous où je peux acheter ce tissus et s'il est possible de le remplacer ?

Hello,I’m in the process of wiring up an addition and was wondering if the setup in the below file would work or is overkill.  I’m looking to get either 4.1 without the Beam or 5.1 if possible with the Beam.  Great RoomThe idea would be to connect 2 in-ceiling and 2 in-wall speakers to 1 AMP for front left and right (1 wall and 1 ceiling for each channel), 2 in-ceiling and 2 in-wall speakers to 1 AMP for rear left and right, 1 Beam (not necessarily for center), and 1 Sonos Sub.  The space is 27’x20’ with a 17’ cathedral ceiling.  Any input or advice is appreciated! 

After last update, I had to reconfigure roam and play1. Roams works properly, play1 became unstable. All via wifi, both located in the same place respect router. Why?The app works very bad, all the time is looking for the wifiHelp, please

I am trying to control the volume on my ARC + Connect AMP via Apple TV remote. I cant seem to group them together. When I adjust the volume on the remote, it would just control the volume for the arc. Any suggestions? My current setup is Sonos Arc connected to Samsung Tv via ARC Hdmi cable and Apple TV is connected to HDMI 2 on the Samsung. Connect AMP is only connected to a Subwoofer and I have the play 1’s setup for surround. Any advice is much appreciated. Thanks

HiI am using Apple TV 4K ( 1st gen). I just bought today  “Sonos ARC” if I want to use Apple TV 4K with this sound bar in order to get “Dolby Atmos” sound experience then how I can get it as my tv doesn’t have HDMI eARC port also. The problem is the Soundbar has only one HDMI ARC port! No other HDMI port available . if I connect input HDMI from “Apple TV 4K “ to Soundbar HDMI ARC port, then how I can connect my TV screen to this soundbar as there is no other HDMI port left on the soundbar!Any Suggestions please. i;e ; if need eARC HDMI converter , can you recommend any !thanks//Gazi

Google Assistant on Sonos works great for me in almost al cases. There is, however, one case in which it doesn’t work that great.My favorite Radio Station is the Dutch station NPO Radio 2. If I ask Sonos “Hey Google, play Radio 2” it always starts the ‘wrong’ station Radio 2 UAE (via TuneIn). Even if I ask it more specifically, “Hey Google, play NPO Radio 2”, the same, wrong station is played.The NPO Radio 2 station is available (next to many other Radio 2 stations) via the Sonos Radio service.Question:Is there any way to play a particular radio station in case of such ambiguity?Or, on other words, is there a way to let the Sonos/Google system know that, when I ask to play radio 2, I want the system to play the particular Dutch radio station NPO Radio 2?

My Sonos Beam Gen1 is connected to my TV by HDMI and to my PC and when I'm not showing / playing anything for a few min the volume turns to the lowest and requires my to manually raise it back up. I did disconnect the Sonos and the issue is gone. Any suggestions? Moderator edit - changed all instances of One/1 to Beam Gen 1

I have a Move, Roam SL, Play 1, and two Play 3’s connected to my home wifi (5g) but the Beam Gen 2 won’t connect. It doesn’t even see the network. I’ve been through tech support 3 times and the Beam still won’t see or connect to the network even after I manually put in the network name and password.  The Beam is a new device.Anyone have any suggestions?

I have a Philips 50PUS7505/12 and just purchased a Beam Gen 2 which is connected via HDMI ARC.I have set the TV settings to allow CEC and ARC on. I have set Philips TV to Multichannel (Bypass) and everything is working perfectly from my Fire TV 4K Max.  however every so often, I think when I play Dolby atmos films on fire tv apps (Apple TV app, Netflix’s, Disney Plus) , I lose all sound through the beam.  the only way to get sound back is to switch TV multichannel off and back on again. it works and the. Couple days off again.Is this a known issue?is this because I have ARC HDMI and not EARC?is this a Philips Issue, Fire TV Issue or Sonos.  please help 

Having Hard time connecting my Sonos Beam gen 2 to my Home wi-fi, can some one help?

Hi someone knows if the sonos five can read a Vynile ?I’ve got a Rega planar 1 with project Pré AMP.I plug RCA to mini jack behind my platine and nothing ..It doesn’t works

HiI received a roam speaker for Christmas and set it up in the relatives home I was staying in. I am now home and can’t connect to our home system. I’m trying to reset it by holding the play/pause  button while pressing the power button on and off but nothing is happening (i.e flashing orange and white light changing to green).