Answered

20% discount

  • 18 January 2023
  • 5 replies
  • 245 views
M

Hi all,

I’ve had an email saying you can get 20% on the SONOS website. When I select the item I’m after, Sonos Stands for ONE, ONE SL and PLAY:1 white, and add it to my basket when I go to pay it reverts the price back to full price and not the discounted price. Is anyone else experiencing this? I’ve tried to contact/get hold of Customer Services however, I’ve not been successful as the email address I have keeps coming back as not in use.

Any help is appreciated.

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Best answer by Meeno79 18 January 2023, 16:56

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5 replies

Mr. T
Userlevel 7

Hello, I would contact the Sales Team and quote your discount code to them.

They should be able to confirm if there are any restrictions on it.

https://www.sonos.com/en-us/contact

Good luck with your purchase!

M

Hello, I would contact the Sales Team and quote your discount code to them.

They should be able to confirm if there are any restrictions on it.

https://www.sonos.com/en-us/contact

Good luck with your purchase!

Thanks. All sorted now. 

Mr. T
Userlevel 7

That was quick!

Also just realised there was no actual discount code involved as I received the same 20% accessories promo email today.

M

That was quick!

I made the purchase using a different email address and it allowed the discount to be applied. Weird. Thanks for your help though. 

Mr. T
Userlevel 7

There was definitely an issue before. The 20% off accessories wasn’t being applied previously when I visited the Sonos website. Today, received further email regarding the same promotion. Clicking through on the email and the 20% off is now shown on the accessory products prior to adding to basket.

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