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Hello, I have a SONOS Arc SL with surrounds connected to a Samsung TV via eARC HDMI. When I want to hear music in other rooms on my remote One SL’s it is typically easy to hit their individual ‘group’ buttons to sync the remotes with the Arc SL. (And of course, if the source of the audio is on my phone it is easy to group the speakers via the app.) However, I want to add more One SL’s and place them about 10’ up on a recessed shelf - in this case I will not be able to sync them manually using the ‘group’ button on the individual speakers. Is there as way to group these unreachable remote speakers using the app on my iPhone to sync with the Arc SL even when my iPhone is not the source of the audio? Thanks so much!Abqishome

I have had my Sonos system up and running with no trouble for 3 years or so.  My system consists of 4 Play 1 speakers, a single One speaker, 2 Connects with a Sonance amp driving  in ceiling speakers throughout the house and one Connect through a Denon receiver driving my television room.  All of a sudden then Play 1/ One speaker are not even close to in sync with the Connects.  The One speaker required an update which I did and the problem seemed solved.  Today I tried to play music and it is all out of sync again.  Anyone have any thoughts on how to solve this?  I checked for other updates and everything is fine.  I pretty much only ever stream iTunes music through them.  

It appears that a dust cover isn’t included with the project sb, sold through the sonos site . Is this correct ? I’m trying to see if I can buy a project dust cover separately, but not finding them easily accessible in Canada. Any insights would be appreciated. 

Hi Sonos Friends,Been using Spotify Family as our primary music streaming for Sonos and everything else. I want to take advantage of Amazon Unlimited’s higher resolution for our Sonos system, but the 13 year old daughter insists she will die if we cancel Spotify because of her 10,000 playlist combinations of the same 47  pop songs. I understand that you could transfer the playlists from Spotify to Amazon, but let’s not open that can of worms for the moment because she is 13 and rationality is only a small part of the bigger picture.If I wanted to let the kid keep her Spotify and take on Amazon Unlimited for our Sonos, can I get away with a one device account for Amazon Unlimited or do I need a multiple device account? Anything from experience I’m not accounting for or should be considering? Be Well an Thanks a Ton.

If my 2013 playbar is not compatible with the V3 sub which version is compatible with the S1 app/playbar? Is my only option to buy used sub?

Hello everybodyI have a question about a home teather system.I already own a Sonos Arc + 2 Sonos One Sl (as surround back channels) + Gen 3 Subwoofer.I'd like to add two Sonos 5s as front channels alongside the TV as front L + R channels.In your opinion is it possible / useful?Thanks and bye

Hi, Just wondering is someone has the answer to this ??I’ve just put my Sonos first gen in my bedroom & set it on a new Samsung tv & connected to optical cable & I can’t control volume on tv on the tv control. I done some digging & it seems that it’s not possible to control volume on tv control. Anyone found a away round it ??. I’m happy to use my phone but the Mrs my struggle 😂. Thanks for your time. Tony

Hi, I am very happy with my new Arc, and want to add Surround and Sub speakers. Will the app S2 allow me to independently control the volume and equalizer of the Sub, Surround, and Arc?

So I’ve had a Gen 1 Connect:Amp from new for years, but I’ve never connected any speakers (because reasons). Just got a new house with speakers in the ceiling, so wired them up to the amp.And nothing, really. At max volume I can just about hear the speakers.I don’t have a ladder yet so haven’t checked out the speakers themselves (impedance, make etc) , but I’m assuming this isn’t normal?There doesn’t seem to be any hard-wired volume control that might affect it.

My Arc is plugged in using the arc port on my Samsung tv. I’m trying to set up my OneSL speakers but the app isn’t discovering the Arc. It’s displaying the two new One SL’s and the Beam that’s set up in a different room. move reset router, unplugged, etc.. nothing. I just need to Arc to show under my products so I can link them to the Ones. Any suggestions appreciated!

Reviving my account here to post this:My music library is completely in Spotify and I rarely listen to playlists, I simply shuffle my entire “My liked songs” list. I've done this on Sonos for years, with a list of just under 3000 songs.Now, I am having exactly the issue  described in this topic: (that was apparently never satisfactorily resolved)I'm consistently getting the “unable to add tracks to queue” error when I try to play or shuffle my liked songs. Not sure when this started, I think it is on the order of days, maybe a few weeks. Most of the time my Sonos queue is filled and I don't have to re-add tracks, and I don't remember when it last worked successfully.Of course I will get the boilerplate response, but I'd like to head that off by saying:I have restarted my network and my entire Sonos system sequentially as per the standard procedure. (twice) This used to work flawlessly with exactly the same amount of tracks, on exactly the same network until very recently. This topic: 

I’m looking into getting a Sonos Home Theatre system and I have been getting conflicting information from reps at Best Buy and (old) posts on the sonos community.Can the following set up work for a true 5.1 surround system; 1 x Ray, 4 x OneSLs, 1 x Sub (gen 3) ?Also, will the system mesh into the three IKEA speakers I’ve got already for music?I’ve seen (very old) posts that say ‘no’. And I spoke to reps at Best Buy who say ‘yes’ (some times definite and sometimes ‘hypothetically’)

I have two units (Sonos One SL) but I cannot pair them for stereo.The models are:S/N: 38-42-0B-16-CD-32:G OS:S2 version 14.19.1S/N:  54-2A-1B-C4-6E-CE:c OS: S2 version 14.19.1I can only chose one speaker at the time. The speakers have a few years in difference.

About 3 months ago, Xfinity upgraded my DVR to their 4K Cloud box.  Since then, I’ve had lip sync issues on my Beam Gen 1.  I have been using eArc on my 2020 Sony Android TV.  Content from the TV Apps does not have the lip sync problem.  So it’s definitely a sourcing issue (I think).I use the Xfinity box for almost all content.  I wrote to HDFury, with my specs and they claim the Arcana will fix this.  Then I just have to learn how to adjust the volume with the remote, since the Beam won’t be talking directly to the TV eArc CEC., as I understand it.I read that the Beam Gen 2 has a faster processor, but if my eArc is not sending the signal fast enough, I’m not sure how that could help.If given a choice between upgrading the Beam Gen 2 or buying the Arcana, which is the choice to solve the problem?  BTW, I have two Ones for Surround.  

I have recently bought a pair of One SL. Trying to connect it to my exisiting Home Theatre system.Current set up for HT is 1 x Playbar, 1 x Sub, 1x Amp.Amp is connected to 2 x in-ceiling speakers as surrounds. When I try to group the new speakers (tried both as Stereo Pair and individually) with the existing HT system, i can not do so.Get error message saying Unable to Connect Device. Try again.. Of note, no issues with internet connection. Have tried by turning off and on (both speakers and router) - but no success. Much appreciate any ideas/ suggestions.

In my SONOS system I have:3xPlay:11xOne (Gen 1)1xPlaybar1xBridgeall have Upgrade Eligible | Get 15% off.If I take advantage of 15% off from any of the devices listed above and add Sonos Sub (Gen 3) Wireless Subwoofer Black to my cart, will I be able to purchase this speaker at a discounted price even if this speaker is now on special offer on the SONOS website?Is for example Play1 Upgrade Eligible | Get 15% off, entitles me to purchase Sonos Sub (Gen 3) at a discount?

Hi I have a sonos arc sub and two ones in one room and I want to set up a playbar and sub in another room how do I do this

Looking to add a subwoofer to my existing Sonos sound system of 3 Play:1 speakers. The Sub Mini listing states it pairs with One speakers, but what about the older Play:1s? (Just for music, not TV.) Thanks,

My Sonos devices no longer connect at all and aren’t visible on the app despite being on the network etc. any ideas? 

This has probably bin covered alot so apologise I'm new to sonos Iv bought an arc sl ones a gen 3 sub and a 5 And i cant get them all the play what I'm play on my oled lg tv can I get some help please

My new Beam 2 (nothing else connected but the TV) keeps switching between loud- and quiet volume, every time I pause during streaming (happens on all streaming services). Tried everything I can think of.  TV is a Philip's PUS7556

Hi all!My Sonos One arrived yesterday, haven’t unpacked it yet. I live in Croatia, Europe and google assistant is not supported on Sonos. I will change my Sonos profile to USA or UK. Will it work? Yes or No? Also, I get that google and alexa is not supported everywhere but why does Sonos voice control not work around the globe? It should not be region restricted.Neven

Previously set up on modem. New modem. What are the steps to reset up to new modem.Reboot?

Can people set up and adjust the sonos beam soundbar without phone and wifi?

I’m having trouble grouping my speakers with another speaker in another room (can’t group all speakers together) can anyone help. Very frustrating 😫