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Dogdad
Dogdad
Headliner III
Jan 11, 2023 3:19 PM UTC
Answered

removing notice from app

I removed a sub last night in the settings as I know longer need it. I now get this notice in the app. Anyway of removing the notice? 

 

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Ken_Griffiths
Ken_GriffithsAnswer
Jan 11, 2023 10:40 PM UTC

There is no way to actually remove devices in the Sonos ecosystem - that will happen automatically. Just hide it and if you want to be certain the device has gone, power off all your devices and then bring them back online … (Personally speaking, I wouldn’t bother) … Hiding it means you’ll not see it again.

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7 replies

Ken_Griffiths
Ken_Griffiths
Jan 11, 2023 3:24 PM UTC

If you follow the ‘not connected’ link showing on the device what do you see?

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    Dogdad
    DogdadAuthor
    Headliner III
    Jan 11, 2023 3:47 PM UTC

    If you follow the ‘not connected’ link showing on the device what do you see?

    I’ll check when I get home and post then. 

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      Mr. T
      Mr. T
      Jan 11, 2023 4:28 PM UTC

      If you follow the ‘Not connected’ link until you see the option to ‘Hide your product’ then the Sub will be hidden until it is connected back to power.

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        Dogdad
        DogdadAuthor
        Headliner III
        Jan 11, 2023 4:59 PM UTC

        If you follow the ‘Not connected’ link until you see the option to ‘Hide your product’ then the Sub will be hidden until it is connected back to power.

        I returned the sub as I really don’t need it . Just kept the Arc. 

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        Dogdad
        DogdadAuthor
        Headliner III
        Jan 11, 2023 9:59 PM UTC

        If you follow the ‘not connected’ link showing on the device what do you see?

        It shows the following. I know longer have the Sub . Hiding it is an option, but doesn’t actually delete it. 

         

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        Ken_Griffiths
        Ken_GriffithsAnswer
        Jan 11, 2023 10:40 PM UTC

        There is no way to actually remove devices in the Sonos ecosystem - that will happen automatically. Just hide it and if you want to be certain the device has gone, power off all your devices and then bring them back online … (Personally speaking, I wouldn’t bother) … Hiding it means you’ll not see it again.

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          Mr. T
          Mr. T
          Jan 11, 2023 10:54 PM UTC

          The ‘Not connected” is a recent additional “feature” of the app.

          Previously, if you had speakers in your system that were not powered on, they would still appear on the Sonos network matrix. Disconnecting power from all Sonos speakers, then rebooting the router and powering on the Sonos speakers would result in only the connected/active speakers showing in the matrix, and consequently the app.

          I assume such action would result in the same outcome, but not 100% sure.

          Hiding the sub is the easiest/quickest solution and I’d imagine at some point the hidden speaker would eventually be removed altogether. Potentially at the next Sonos update when all players reboot.

          edit: I took too long pondering what to write, Ken beat me to it.

           

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