Answered

Sonos Play 5, Gen 1 Not resetting

  • 9 January 2023
  • 4 replies
  • 294 views
S

I tried to reset my Play 5 and it keeps flashing orange and white.  Green led never comes on.

Any advice?

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Best answer by Mr. T 9 January 2023, 22:10

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4 replies

Mr. T
Userlevel 7

Hello,

Although the flashing orange and white status light is part of the reset process, it can also indicate a fault condition. The latter being more likely if the led never turns green.

https://support.sonos.com/en-gb/article/sonos-led-lights

S

Thanks, Mr. T.

How do I determine what the fault condition is?

Mr. T
Userlevel 7

Thanks, Mr. T.

How do I determine what the fault condition is?

The quickest way to find out would be to contact Sonos Support

S

Ok.  Thanks.

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