I have a Move, Roam SL, Play 1, and two Play 3’s connected to my home wifi (5g) but the Beam Gen 2 won’t connect. It doesn’t even see the network. I’ve been through tech support 3 times and the Beam still won’t see or connect to the network even after I manually put in the network name and password.
The Beam is a new device.
Anyone have any suggestions?
Best answer by Mr. T
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If by 5g you actually mean 5GHz then that is correct as the Beam will only connect over 2.4GHz. This is due to the Beam’s 5GHz radio being reserved for communicating with surrounds/sub.
See https://support.sonos.com/en-gb/article/sonos-system-requirements
Thank you, Mr T. I’ll switch to the 2.4 network
I connected everything to the 2.4 ghz network, and have two Play 3’s set up as satellites - everything works fine now.
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