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Answered

The Move charging base does not work.

  • January 1, 2023
  • 3 replies
  • 343 views
P

Hello,

the charging base does not charge the Move. It has no signs of deformation, the contacts touch the two rear plates. It can only be recharged via the rear USB. Is there some trick to put in place or do I need to get assistance to intervene? Thanks to whoever will answer Pietro Ferrato

Best answer by Corry P

Hi @PietroTC 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team for assistance with this issue.

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3 replies

buzz
  • buzz
  • January 1, 2023

We cannot rule out hardware failure. Are you able to measure voltage? If so, check the pins on the charging ring.

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • Answer
  • January 4, 2023

Hi @PietroTC 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team for assistance with this issue.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
P
  • PietroTC
  • Author
  • Contributor I
  • January 5, 2023

Thanks for your interest.
I inform you that Sonos assistance who, with a telephone intervention, decided to change my charging base. In fact, by sending the internal diagnostic information, they found that the Move did not see its charging base.
Thank you all

Airgetlam
Corry P
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