Whenever a Netflix show on my Panasonic TV has 5.1 audio I don't get any sound coming through my Gen 1 Beam. If I change the audio to a version without it i.e. from English [Original] (5.1) to English Original], then I get the sound coming through.
When I have 5.1 audio selected, even though I get no sound the Sonos app says it's playing Dolby Digital 5.1.
What model is your TV? How is the Beam connected to the TV? HDMI or optical?
It's a Panasonic TX-50EX700B connected through the HDMI Arc. It's worked in the past. Not sure why now there's an issue.
Try unplugging the TV and Beam from power for a couple of minutes. You might also try connecting the Beam to the TV’s optical port.
Thank you, that worked! I have the plug to my TV and Beam attached to a smart plug which makes sure both are turned off during the night. Might be this which is causing issues when they boot back up.
Edit: to clarify rebooting the TV and Beam is what worked.
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