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Hi All,I am looking to purchase a SONOS Move off a secondary market. I wanted to confirm the serial # on the box is legit and if there’s anything I should be cautious of? S/N is A101 2112WC 54-2A-1B-78-C4-CC-3

I have purchased a Sonos Ray and connected via optical cable to a LG 55 Web OS TV with Magic Remote. Now, everything has appeared to be connected correctly along with Sonos 2 app on my Oppo Android phone. I believe I have tried all settings on the TV and the Sonos app, however, the sound is much less in quality than what the TV produces. Yes, more Bass but quite burring. Voice has like a added burr at the end of each word. Tried more and less Bass and Treble but that does not work. Night Sound and Voice Enhancement on Sonos does also not work. On the TV, I have changed all of the sound settings to no avail. I previously used a Yamaha Soundbar which I now think was a better proposition due to far less sound distortion. Where do I go from here?

Hi there,I have been running a Sonos1 & Sonos2 system for the last couple years with the problem screen shot included in this post.The screen shot occurs occasionally (every 3-5 times) when I use the SONOS2 app. Disturbingly often when I just need to pause or reduce the voluneThe system is setup as I want it with 2 zones on 2x sonos1 connect amps , 4x sonos2 as i cant afford to upgrade my other amps at this stage.This  message on the screenshot is a bit confusing. Can you advise what I can do to stop this popping up? 

We know sonos is VERY slow on making alexa and google i) available in other locations (even if in english) and ii) in local language.but today all of the sudden the sonos skill just disappeared from the amazon skill store.i can install alexa on my beam, she will say hello, but when i call the service, the beam goes into listening mode for a bit and nothing happens. anyone else facing the same issue?

I have a Sonos Roam which is want to use as both a portable speaker but also as an integrated room music device. I have the wireless charger too.The roam turns itself off after a certain time, which means it will not react to voice commands. When I am using it as a room music device I want the speaker to stay on, and even when on the wireless charging stand still turns off. Is this normal?I didn’t have this problem before using the Sonos wireless base.  

I have a good understanding of how the S2 network works on my own setup, with multiple wired devices and some SonosNet, STP, etc, all works well.A neighbour has S1 (Play5’s S1) and is getting Arc & Sub, so will have to create a new S2 environment. He is using SkyQ for his network for existing S1. What I cant seem to find the answer to is with S1 and S2 on same network, are there 2 SonosNet networks each using a different channel? If so is it best to chose the channel on each, or leave to auto? TIA!Craig 

I have the Ray bar & 2 x Play: 1's in surround set up and there seems to be some kind of glitch when i use my remote to turn the volume down. I've repeated the remote setup process a few times & still get the same issue, if i use the volume down button on the remote, the sound goes off completely, if I tap the volume up button the sound returns.

Hello since the downmixing with the latest update started working I encountered a new problem. When I put ps5 to AV amplifier and 5.1 it works just fine. But when I switch to my nvidia shield and back to ps5 there’s no sound. I have to put 7.1 for it to work again or restart the TV. I have eARC enabled in tv, passtrough and bitstream on hdmi. Its the same with my Xbox series X when using uncompressed 5.1 audio it works until I use my nvidia shield then the sound is goneAnyone else having the same problem or have any idea what I might do wrong (Also if I pull out the shield the sound comes back immediately)

Hello,I’m moving in to a new place in a new country so I’m having a fresh start device-wise.Only thing I own for the moment is an Apple TV 4K. I don’t want to buy a TV so I will buy/use a 4K projector to watch movies. When I listen to music, I’m using Apple Music from my iPhone and I also have a record collection that is following me. I plan on buying a record player with a built-in pre-amp (https://www.denon.com/en-us/product/turntables/dp-300f)I thought about buying two Sonos Five in stereo for the living room, one being connected to the record player through line. A Sonos One for the bedroom. And a Sonos Move that I could move between the Balcony/Kitchen. Maybe I’ll add a sub-woofer in the living room as well.Would this work? Would everything be connected together?However, I don’t think I’ll be able to leverage Dolby Atmos from Apple Music/ Apple TV with this set-up.From my understanding, I would need an eARC cable going from my projector to a Sonos Arc/Bean right to enjoy Dolby Atm

Lately my rear surround speakers (Sonos One SL’s) start making a gurgling or bubbling sound (it's hard to describe) after watching TV for a few hours. I have a Sonos Arc connected via Ethernet cable, and my Sub and the One SLs use Wi-Fi.Either unplugging the two One’s or my Arc momentarily fixes the problem, but this is happening multiple times a week lately.BTW, originally my Arc was using Wi-Fi also, but I recently changed to Ethernet to see if it helped.The Arc has a Static address in my router, the rest of the system use dynamic IPs, but they never change. The speakers are in the same room as the router (Asus AX86U). I’ve changed the SonosNet Channel to 1 which is the furthest from my router’s signal. The audio comes from the HDMI ARC of a Sony XBR-75X900E. Has anyone else experienced this or have suggestions to fix?

So, the goal is to have the music come on at a specific time and play a specific playlist via Spotify.  We have 2 sonos products. A Sonos Amp (controlling a variety of ceiling speakers) and a Sonos One.  They are groups together -- however, they cant be at the same volume level. The Amp needs to be at 50, while the One needs to be at 12.  How can we set the alarm to have a specific volume for each? Or is there another way?  Thank you

Hello,I’m having an issue when I try to add my Sub (wifi) to my Playbar (wired with wifi disabled). The iOS app chugs away for a while, then says, “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.”However, when I exit that screen, it shows the Sub paired to the Playbar – I can turn it on/off, manage its EQ, etc. However, when I play something through the Playbar, no sound comes out of the Sub.I’ve submitted diagnostics 1420622505. Thanks!

So, I was able to successfully get my new Sonos One to show up in Google Home. However, it wont show up in the Spotify groups -- Ive tried disconnecting and re-linking everything. any ideas? Only 3 of the 4 show up.I do use TP-Link everywhere. Thank you! 

Sonos Model Play 1 stopped connecting to system orange light flashes when attempting to connect via wifi or Ethernet cable to router.  Have attempted to reset by unplugging for up to 1 minute.

It’s happening again. Worked fine yesterday and now this morning I keep getting error messages about SiriusXM using an unsupported digital rights management system. Please help. 

I have a wired stereo. I just need the Sonos internet box and a bridge. What should I order ?

I bought my Beam when it was first released. It worked beautifully until about 6 months ago. Now voices are low and difficult to hear. I turn the volume way up to hear the voice during a movie or show. However, during a music segment it blasts me. I can’t watch tv like this. I did re-tune TruePlay and Speech Enhancement is turned on. In fact, toggling Speech Enhancement makes no difference. Any ideas? Can a Beam be repaired?

I must be being rather thick, but I don’t see how I can search for a particular composer in Amazon Music Unlimited. For example, if I search my local music library for “haydn” on the PC app, then I get a list of all the variations of haydn - I can then pick one and see all the albums under that composer (e.g. Michael Haydn, rather than Franz Joseph). This isn’t great, and is why I always use the folder view - but it’s better than nothing. However, if I search Amazon music, then there isn’t a composer tab, so I can only see a mish-mash of haydn related info under Artist or Album or Songs. On the phone app, I don’t even seem to be able to choose which dataset to search, but if I choose the composers tab then it only shows my local library. Neither the phone of the PC apps seem to find anything by Michael Haydn.What am I missing, please? 

I'm using Samba to share files from a Raspberry Pi.The Sonos app sees mp3 files, but not AAC files.Any ideas?Thanks

I bought 2 second hand Sonia Play 3’s.I got home and did a factory reset on them. But they won’t show up when I click add product. Sometimes the orange light just stays on. I have tried plugging them into the Ethernet cable hoping it’s a software update they need.  any ideas? 

Ive been having issues with my Sonos ARC and i can only get sound stable when I turn off the earc option on my LGCX. Which was then outputting sound at 5.1 where available. NOW however it is outputting Dolby Atmos tho i still have earc disabled on my settings. WTF is going?

I have one Sonos One standing in my kitchen. My parents are on vacation since about too weeks, but this night I was laying on our couch next to the living room watching tv and the box just started playing news about the current Ukraine situation. I thought the tv might have triggered it and tried telling it to shut up, but since it didn’t answer I checked and the mic was off all the time. I am alone at home so this was kind of scary, especially since I myself haven’t used this box for the last few days. This happened once before if I recall correctly but back then (it’s about 1-2 months ago) I didn’t give it any attention and thought my mom had done it (when telling her she left the news on later, she told me she didn’t turn on the box).Did this happen to anyone else before or does anyone know how/why this happens?

I have a Arc, sub, and two SL One grouped for surround sound.  After the update of Sonos voice assistant every couple days the sound bar stops playing Sonos Radio or Deezer and does not show up in the Sonos app.  It is not clear but the OS might be rebooting and then connects back.  I had the same thing with a SL one that the SonosNet is started from.I removed the Sonos voice assistance from all of the speakers to see if this helps but does not. This happens when streaming music vs watching TV.

Watching Stranger Things on Netflix which states it’s an atmos soundtrack but beam Gen 2 says it’s Dolby digital plus 5.1 ?LG 65BX oled connected to beam via earc TV set to pass through, other Netflix atmos content plays as atmos via beam strange ? or am I missing something ?

I have HiSense TV (model: h50n5300) - I have surround sound set up and when playing music it is working as expected, however when switching to TV the sound is only outputted through the Ray soundbar. The TV supports 5.1 surround sound with RAW and PCM audio settings.