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Hi, I am planning to buy a new ARC. However, a little bit concerned that after my  purchase in a few months time whether Sonos will introduce a new arc in the market. So really confused whether to buy it now or wait for few more months. Kindly advise. 

HI guys I just bought x2 Sonos Fives for my TurnTable which has a preamp built in.I chose to pair both as stereo - works great with Streaming services however with my turntable the speaker thats playing wireless sounds really terrible. Almost like its blown. How do i fix this so it plays correctly? I also need to know how to change its name as I chose “Family room” which is the same spot my Sonos arc is in and have to choose which the right one is by guessing.

Hello, my question should be simple. I want to connect a Sonos arc directly to my Nvidia 3090 with HDMI and have Dolby Atmos capability. I will be running a separate display cable to my monitor.  I just want to ask anyone if they have done this and if it will work.  All the examples I find are people connecting to a TV then passing audio through to the Arc bar. thanks,

I am getting 701. Tried restarting sequence. Router then speaker.  I have QNAP Nas.This happens both on pc Sonos app and Android app. I get 701.Diagnostic Id : 586121976I can play same on vlc with upnp on both pc and phone.

I can't get sound from my laptop through sonos five.i can only play sound in sonos app on my laptop.can anyone guide me to play the audio to youtube or google sites. please...

Hello.  I’m a new Sonos user.  I replaced my main TV system with an ARC, Sub, a couple Ikea Symfonisks for rear surrounds and a pair of Roams for the deck.  Loving it.I have a refurbished Port on the way so I can have synced music in our finished basement.  I have an Emotive UMC-200 processor with an Emotiva 9 channel amp.  I have 9 Definitive Tech speakers that are wall and ceiling mounted.  I also have a large powered sub.If I connect the Port to the processor via the coax digital out am I correct that it will it will be no different than connecting a CD player?  So all my speakers and sub will play just like a CD player?  (the UMC-200 has an all channel mode that will play all speakers and sub with two channel audio).When I want to listen to Dolby 7.1 I plan to use the optical out on my TCL 6 series to the UMC-200 processor just like I do now.I also have a friend that is buying Sonos equipment and also wants to use a Port to do the same so I want to make sure this will work before h

Good morning, I have the following issue. When my iPhone is out of range of the Wi-Fi zone to which sonos is is also connected, the system stops playing music. In other words, both the iPhone and the speakers have to be connected to the same Wi-Fi. Otherwise it doesn’t work. Before I could start a playlist and then I could even turn off the iPhone and the music would continue playing. Thanks 

Hi.  Can I connect dual Sonos subs to my Sonos amp playing music (eg Spotify)?  Will the subs play in stereo or mono?  thanks

Hello all, First post here so apologies if anything is off, let me know if so. Anyway, I’m looking at upgrading my current Beam Gen 1 to a Gen 2 to get Atmos. Most of the content I watch is from 4k UHD disks using the PS5 as a player. Now, my TV only has a HDMI Arc connection and not the e-ARC. I was originally led to believe I couldn’t therefore get Atmos but have now read I’ll simply get Dolby Digital Plus (which my TV can passthrough) rather than True HD.However, I have since been told that because 4k UHD disks use a True HD track then it won’t be possible to get Atmos from the Beam Gen 2 without getting a HD Fury Arcana to fix the no e-ARC issue. My assumption had been teh Trud HD track on the disc would simply revert to a Dolby Digital Plus track but I’m now being told that isn’t the case.Can anyone confirm this for me, or tell me the opposite? Basically, has anyone got experience playing 4k UHD disks with the Beam Gen 2 and a HDMI Arc connection and let me know what happened? I d

I have recreated this closed topic as I have exactly the same issue as was so clearly described by other users.Audible intermittently stops after playing for a few minutes.   “Alexa resume” restarts it usually a minute or two before it stopped.   Alexa work fine otherwise and audible on other devices works fine.   Its just the combination of Audible and Alexa on my Roam that has the problem.Definitely not WiFi issueSonos - Please investigate this which is clearly a bug of some sort

Hi All, Is anyone else's app not showing what the audio output is when on the volume control screen? It's only showing in the system > about my system section. I'm sure it was still showing after the June update.

I have bought a Sonos amp to use to stream a turntable to my Sonos system and have the option to add wired speakers later. Is it safe to use without wired speakers? I saw a similar thread about the connect amp zp120 but wanted to check it was the same answer!  

I’ve setup SiriusXM with the Sirius APP, and it works fine on the iPhone App. My Sirius login is working fine.  When I attempt to Add Service for Sirius to the Sonos App, it gives me an error that my login credentials for Sirius are not valid.  But I KNOW that they are valid because I use the exact same ID and PW on the Sirius website and it works fine. I’ve attempted multiple times with same results.  I’ve also “Reset” the Sonos app.  Same results. Anyone have a solution?

I have a pair of Sonos Roams I have set up in my home.These are plugged in by default and I intend to use them stationary. As such I don't want them to sleep or enter standby when not in use. Both speakers have very good wifi signal, on channel 11, both have static IPs assigned to them and they are not close to any obstacle or in proximity to a wifi splitter or wifi extender.The channels used by the speakers are also not in conflict with any other signals in or outside my home. Very frequently I will find that one of the two is not available on the Sonos app, google voice assistant will inform me there's no wifi and a quick reset will have them up and running again. I was hoping to avoid this frequent daily reset can I do anything on my end to get this issue solved? Here are a few screenshots taken before and after resting. Can I provide any diagnostics info?

This is really annoying. All the topics I check out seem to be marked as “This topic has been closed for further comments.” And most are several years old. In any case, my situation si that I have a Sonos Arc with my TV, and I have a pair of Sonos 1 in the living room, and I have 4-5 Alexa Echo devices aroune the hose. I have created a group called “Everywhere” that I thought inclueded all devices. But I cannot get audio to play on ALL the devices when I say, “Alexa, play [song title] on Everywhere Group.” I get only the Alexa devices or only the Sonos devices. Any suggestions on getting voice command to work on initiating the playback of the same music selection on ALL of the devices simultaneously?

Hi all, let me quickly explain. I use an MacMini M1 and installed Apple Music to stream to my 2 SONOS Move’s. The speakers show up on Apple Music as expected but I am not able to get any sound out of them. The connection is getting dropped. (all devices are on the same network)If I restart the Mac, it works from beginning without any issue but in case I leave the desk vor 20 minutes and stopped the music before, the same issues as mentioned before occurs. No sound. After a quick restart it works again.No idea what I can do about that.

I’ve been trying to get that both speakers (Echo dot and Sonos roam) sound in the same room, thought no success. The Amazon Alexa app says is not compatible both speakers. Is there a good trick or tip or guide to get both sounding in the same room? The thing is that before I bought the Sonos roam, I used to play music in a shelf speaker (audioengine A5+) connected to the 3.5 mm mini plug in the echo dot. The room where I want to pair both speakers (echo dot and roam) is quite big and my idea is to to complement the other side of the room with the Sonos Roam. 

BLUETOOTH ISSUE NOW 2 YEARS OLD AND RESOLVED IS BACKI’m trying to do a rest on a couple of Play 1’s, and the Sonos 2 app on my iPhone is prompting me to turn on Bluetooth access in the settings for the app itself.  When you open the settings and go to Sonos 2, there is no on/off switch for Bluetooth whatsoever, just permission to access local network.  Weird right?  Not exactly the same as the old post I screenshotted but darn close. What do I do? Thanks

What is going on?? My Sonos system has suddenly stopped being able to see any of my speakers on the network. I have run through the app tools to get back up and running. I have deleted the app, started again, turned off all speakers, re-booted, turned off and re-booted my Wifi (which works perfectly with everything else). Also, when I run the tools to find the system again, the app doesn’t seem to see the actual network that I use! (Trust me there is nothing wrong with my wifi hub). What is going on? I have a beam gen 2, a play 5, two Sonos ones, a move and 2 roams in the house!!! Actually, what makes it worse is that it can pick up one speaker, and that is one of the roams only! From a system that I thought was seamless I am absolutely so frustrated by this! Any help please?

Hello,I am thinking of purchasing a Sonos Amp to power both my den bookshelf speakers and my outdoor speakers.  I would like to be able to turn off the indoor speakers when I am outside so that music doesn’t get blasted inside the house late at night and wake up the kids.  Old amps used to allow you to turn on specific speaker groups with the touch of button (ie. “speaker A, speaker B”). Does the Sonos Amp have this functionality?

I called on 7/4/22 to start my replacement for a blown outdoor speaker that hasn’t even been used a month. It took me a week to get an RMA after endless calls and over 10 days now still waiting on a label to return it. Only answers I get is that Product support will get back to me and in a round about way the email response says don’t email us we will email you. I just need a label to return my speaker, I do not understand what can take so long and now I am the one with equipment that doesnt work.

I have 2x Play:3 in white and the grey rubber has discoloured due to exposure to sunlight. What it the best way to restore it back to the original color?For some reason the feet don't discolour 🤔 

I have an lg 55uh77 tv, connected to my Sonos beam via HDMI arc. Every so often, the connection will drop out and the sound will revert to the TV speakers for around 10 seconds. Why is this happening?

I had a Sonos One in a room called “Conservatory” and a Play 1 in my home office I called “Study”. I decided to make a stern pair in the office so bought a Sonos One SL. I moved the One from Conservatory upstairs and renamed “Office” and added the new One SL as a stereo pair. The Play 1 “Study” went downstairs and became “Conservatory”. The problem I am having is the “Office” stereo pair continually reverts back to the name of “Conservatory” (NB The One is the left hand speaker in the pair if that’s relevant). When this happens I end up with two rooms called “Conservatory”. Last week I changed the name back and I had also been getting some playback issues os did a complete router and Sonos switch off and restart. The names were good after that. Have just come back from a work trip to Hungary and the “Office” name had changed back to “Conservatory”. Driving me nuts! Any ideas please? Is it worth factory resetting the Original One and re-installing?

I have two connect amps, one play three, a play one, and a play bar.  My issue is everything plays fine but it’s random bit every now and then the audio cuts out for 3-5 seconds.  My two connect amps are hardwired while everything else is wireless.  I also have a bridge, I could install if you think that wld help the issue and I have sent in a diagnostic which my case id is 141763792.  Any help would be greatly appreciated. I’m bit 100% certain but when I just had my connect amps I didn’t notice it happening until after adding all the other speakers. Thanks again.