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Hi,I’m new to Sonos and I bought a used Sonos Play:5(gen1) hoping to connect it to my Apple TV-4k using AirPlay. Both the Sonos Play:5(gen1) and Apple TV-4k are connected to the same wifi network, but I am unable to discover the Apple TV-4k as an ‘Airplay Compatible product’ using the Sonos S1 app on my iPhone. My Apple TV doesn't present the Sonos Play:5 as one of the audio output devices either. Is there any way to pair Sonos Play:5(gen1) and Apple TV-4k? If not, what Sonos device would you recommend for streaming sound from Apple TV-4k as well as iPhones. Thanks  a lot.

I have a generic turntable with rca’s and I want to play my vinyl through my Sonos system. The turntable is a stand alone component not connected to anything due to my whole house being Sonos. Correct me if I’m wrong, all I need is the Sonos Port to play it through my system, right!? Thanks in advanced!! 

Hi! How do I set up the sonos arc in cieling speakers to make a surround sound in my living room? I plan on having 2 in the living room and was thinking about installing them behind the sofa? Any help would be appreciated.

Hi don't know if anyone else has came across this recently but whenever I ask alexa to play something it will play it but the first 10-12 seconds will play really quietly as if alexa hasn't stopped listening if you know what I mean... only started doing it in the last week any ideas peeps

Hi there, I want to purchase Five and the 2 Room Set with Arc. However, I’m unsure of what are the minimum TV specs required for them to work smoothly? Could anyone help me please? That will determine if I can purchase them now or wait until I buy a new TV :)Thanks!

I have two issues/questions regarding voice control I am hoping to solve.The first is when I ask Sonos to turn my tv on (Arc connected to Vizio m55-c2 tv via arc) it turns on the TV but the input is switched to the hdmi that the Arc is connected to, showing a weird black and white screen saver. Is there a way to make the TV come on with voice and stay on the last hmdi input it was set to? Second, using my firestick TV remote voice control to do anything causes the TV to switch to the hdmi input the ARC is connected to with the same black and white screen saver? What is going on here? Thanks.

I currently have 2 Play3 speakers a Sonos soundbar and a Sub (Gen 2) all connected to a Bridge.  I want to upgrade to the Arc and 2x One SL Speakers no bridge.  2 Questions.  Can I continue to use the Sub Gen2 and do I need a new wall mount?

Over the past two months the sound has stopped working on our ARC SL home theater. After checking out my LG display and Apple TV 4k each time the solution happened to be Sonos updates. Sometimes its firmware, sometimes its a controller issue. In each case we found that doing the update brought the sound back. We have three iPhones and an iMac with controller software, though we never use them. Every time the sound quits, I now have to walk around the house checking devices to see which one needs the update. With out previous Playbar HT as well as the ARC SL HT, I recall being able to go several full versions of controller software before anything would go wrong with our systems and now we can’t skip even a minor point release release. Once the system was set up and working perfectly, there’s no need to update the software at all.  So why the forced update gimmick? 

I recently had my first stereo system refurbished, Marantz 2230 tuner/amp with a Philips 212 turntable.  I have wired speakers for the system which I will want to use on occasion.  My question is, what Sonos product would I use to bring the old system into the our Sonos system?  I have the following, Sonos Arc, Sub gen3, 2 One SLs as surround speakers and 1 Move.  I want to use the Marantz amp to drive the wired speakers and connect to the Sonos system, at the same time or separately. The Marantz has aux out.  My question is does the aux out require an Amp or can I connect to a Port?

TuneIn is no longer available on Sonos.  Only Sonos Radio and Spotify.  No longer can I use my Sonos to listen to my favorite local and regional radio stations.  It’s a good thing I still have my Bose Radio.  And my Sonos will end up on the closet shelf, unused.  Maybe I can sell it on ebay.

I have been using Sirius on my Sonos for almost 2 years. I recently moved and went back in to connect and I get the message “Account not found” when I try to login to the app on Sonos. I can login with internet and both vehicles are fine.

Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot.  All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?

I have many speakers throughout my House.  When playing via Spotify and I change a song, the speakers don’t all connect at the same time and might take several seconds or longer to finally connect, even in the same room

Today my S1 system said it could not access the library which is on my ASUS NAS. Support documents said to remove the library and re add. I removed the library but now cannot add it again. I’ve tried from my windows pc and also from my ipad. I get errors about serverstack which surely cannot be correct using an ipad.When trying to add the library sonos will drill down to the folder without problem so there is a connection to the nas.I should add my nas did an ADM update in the last day or twoThank you

I have arc with sub gen3 .. can sub mini paired as 2nd sub to arc home theater setup ? i’ve heard at present its not possible..  any news on upcoming software update may allow this combination?

Hi there, My Sonos Beam is lowering the volume automatically just after I turned it up. It lowers the volume to the same value (15) again and again. It does not matter if I control the volume on the beam itself or via different apps (sonos app, spotify android or macOS, tv remote). I already tried unplugging the device, wait and rebot but to no avail. The light on top of the beam is also blinking white and red. I have not touched or moved the beam or cables in ages. Diagnostic report:199665785Hope you guys can help me out here.

I own a yoga studio and have 6 Play 3’s, a Connect, and a Boost. The issue I have is very specific and I am not sure how to resolve it. Inernet speeds are in excess of 350MB consistently. What happens is that when you play a song, the next song in the queue will play just fine, but the following or 3rd song will not play, and I will get a message that says “connection to Spotify was lost” then switches tracks to the 4th song. In a studio where the next song being in sync is very important this is a big issue that comes and goes. Anyone heard of this?I have tried deleting everything then reassigning it all back, this works for a short period then back we are back to this. I have tried resetting both the router and modem to no avail. For a studio this is a difficult problem but one that is so specific that there must be a solution to this, any ideas? Best!

Yesterday morning I was unable to listen to a BBC Sounds service: the message was “Unable to play 6 music: the song is not encoded correctly”. I’m on S1: after a day of fiddling about, rebooting everything, router, switches and all devices, it seems that, after a few tries, my S2 compatible devices are happy to play but my S1 devices aren’t. Could there be any other cause? Is this coincidence?Thanks for your consideration!

Hi, I need some help on this one. I can’t connect to Apple Music with my sonos system anymore. I am basically asked to reauthorize again and again Apple Music for Sonos, but never worked. No possibility to play any title and no access to my library. Checking Apple music third-party app with authorization, Sonos S2 does not appear. I do the basic process as usual when adding a music service. This worked before. Don’t know where the issue comes from. Any idea ? Note: My apple music is a student one. Are you aware about any compatibility restriction with sonos ? 

Hej Sonos, Jeg bliver ved med at modtage reklamer, når jeg tænder for en højttaler, jeg har på intet tidspunkt givet accept til dette og ønsker at blive fri for reklamer.Sonos radio er spærret med lås, så jeg ikke kan fjerne den, hvordan fjerner jeg Sonos Radio?Jeg finder mig ikke i det, jeg har købt og betalt for mine højtalere og ønsker at være fri for jeres indblanding i mit privatliv. Hvis det ikke stopper, får i en sag på halsen, det er i strid med markedsføringsloven.Venlig hilsenSøren K. 

I Haven't used my SONOS in a couple months, but when returning to it, it asked me to re-authorise apple music. Which it tries to do, i click on authorise, with the correct email and password i use for my apple music, it says “authorisation complete” then when i go to my music it just says “unable to load music”Why is this happening?I also want to state, i have factory reset the sonos and the sonos app on my Android phone.

Where can I sell gently used equipment?  Does sonos do buy backs?

Is there different gens of the Sonos Fives and when using them as surrounds do they need to be vertical or horizontal or does it matter? 

I have a new Sony 4k blu-ray player that has two hdmi outputs.  One is full hdmi with video and the other is audio only.  I’d like to run the full one to my tv for movie playback through my Sonos 5.1 system but would like to bypass the tv for listening to cds.  Will the Amp take the signal from an audio only hdmi or do I need an external DAC? Moderator Note: Modified for technical accuracy (replaced Connect Amp with Amp).

Moved house with new router.  S2 app does not recognise the boost, the rest of the system was found and is on the regular wi-if network.  tried various things, rebooting router, changed cables, changed sockets in the router and on the boost, tried a factory reset on the boost - but now it just has the green flashing indicator lighthow do I get the boost to connect and provide the dedicated network for Sonos that is needed to prevent drop out etc