Answered

I’ve just installed BT full fibre with their Smart Hub 2 router, and initially, it could not connect to my Sonos Arc. (The sonos app could not see the network). I read all the suggestions online, that all seem to date from about a year ago, and nothing worked - I unplugged the digital voice adapter for the phone, I turned off 5 ghz, but it still didn’t work.I then switched the router to ‘mode 3’, and it connected fine, and is now working fine. Looking at BT’s advice, it seems that ‘mode 3’ means the router is working in ‘b/g and a’ mode, rather than ‘g/n and a/n/ac’, which is apparently better. I’m wondering what the differences are between these modes, and if, now that the Sonos has recognised and connected to the network, I can try switching it back to the better mode?  

Like so many others...I have a new router and started having trouble with my Sonos system. I’ve got a Beam and 2 Play:1 speakers. When 1 of the speakers is plugged into the router, I can control the system from the S2 app. When I try to add the new WiFi network and click “Find My System” it tries a few seconds and goes back to the unclicked “Find My System” button. The new router is an Arris DG3450. I tried getting Sonos to work on this device and failed. I bought a Netgear Nighthawk R6700AX WiFi Router and put the Arris in bridge mode. Network update is still failing.I put my phone on the 2.4Ghz network and tried the setup again but got the same result.I still had my old router so I plugged it in but I removed the previous network from the Sonos system when I first started the setup process so it was acting the same way.The system works with 1 speaker plugged into the router but won’t let me add a trusted network. I ran a diagnostic and got the number 2072787264.I appreciate the help.

Canadian user here having issues listening to CBC radio1 through TuneIn radio. It has become incredible annoying to try to listen to the radio through TuneIn over the past few weeks as every fe minutes the program cuts out to hear the”tunein song”, and sometimes ads. This is a new problem, and is driving me crazy. I have updated all apps and operating systems. Does anyone have any advise? Please. 

Hi, anyone have experience with two Ikea frame speakers as left/right rears?

How to enable Alexa on Sonos one speaker? Bought this in Germany and using in India .

This morning all channels are inaccessible reporting connection lost or not encoded properly  

I have a Gen 1 play 5 that I pretty much only play from Spotify and have been having an issue with it intermittently going quiet. About every 5-10 minutes, it will go silent for like 5 seconds. The music continuous playing on other speakers in the group. Its only this one speaker that has the issue. This has been happening for quiet a while and happens on totally new wifi networks as well so I dont think its an issue with the network. Has anyone ever experienced this?

Startomg fem days ago sonos is not able to find DR radio. Shatila is the problem?

When connecting to a radio station, the TuneIn jingle and an ad play over and over again. Other stations are working. This station WAS working just two days ago. What gives ?

I have many Amazon Echo devices (made by Amazon and by others) and I can change the wake word on all of them (I prefer Echo and really dislike Alexa in part because we have a young child with that name). When I ask any other device to change the wake word, they do it. When I ask Sonos, it says “you are unable to do that on this device.” SO FRUSTRATING.I will probably install a Fire TV stick and avoid using Sonos for voice commands.

I recently reset my Apple Music password and now Sonos won't connect to my Apple Music account. The setup on the Sonos App keeps saying that Apple can be played but when I click on the Apple icon I get a message that the account needs to be reauthorized. Having tried this repeated timed and also removing the Apple service, waiting 10 minutes and reinstalling, the Music service still cannot be browsed. Any suggestion please?

Help recently my Sonos Roam has run into a few issues my Sonos Roam is unresponsive when it charges and when I hold the power button for like 10 seconds its a solid red

Volume increases to maximum or goes to minimum with each click up or down on any remote control.

Greetings from Norway.  I have installed 4xIn ceiling in My new house livingroom and a connect amp. Just want to use it to play music. Can i add the new mini SUB too the system? 

How do you fast forward or rewind when playing a song?

Hi, I am looking to buy a Sonos Arc soundbar along with the sub and rear speakers for my lounge, but I would also like to buy a little speaker for the kitchen that would play whatever the soundbar is playing so I can keep listening to the movie whilst cooking (for example). Is there a way to make the kitchen speaker play whatever the soundbar is playing?

I have recently swapped from Virgin to BT broadband with a smart hub 2.  I can’t get my Play3 to connect to the new router.  I have read multiple threads on here and the firmware is up to date. I have tried disabling the 5ghz channel on the router but it makes no difference.  I get an error message each time.  Any advice greatly appreciated. 

When i try to search for a song on the sonos app, the app loads for a couple of seconds, they I get the message: No results found in songs.I have tried to delete both the app and the connection to Spotify several times. 

Hello everybody,I have a problem when trying to play music on my Sonos roam via the Spotify app on my phone, all done with wifi.The roam speaker and the phone are both connected to the same wifi and are updated (roam system and spotify app) to the latest version.When asking the voice assistant to play music on spotify it works fine.The problem arises though when I am listening to some music on my phone, and I want to transfer it to my roam speaker. I can see the device on spotify connect, but when I click to link it it just remains on “connecting...” and never really connects, so I can’t control roam via my app, but just with google assistant.I found out that if put music on the roam speaker using spotify on my laptop then it works fine, and once roam is playing I can see it also on my spotify app. This kind of a workaround lets me use the mobile app to play music on the roam speaker if selected from playlists, but for some reason it doesn’t let me play music from the popular songs in

I have a Samsung Terrace 55 inch with an eArc hdmi port. I have the Sonos amp with an HDMI input. I am unable to get these two things to work together. I have read issues about the eArc input and the Amp….but cannot seem to find a solution/answer. Any suggestions other than purchasing the dongle? Thanks! 

I get the above message  on my system frequently, the issue almost always resolves itself within a minute or two, without further intervention. it seems to occur more, if I haven’t used the controller for a few hours.I suspect my iPhone is going to sleep and then reconnecting to Wifi and maybe needs a bit of time to sort itself out. any suggestions? running 2 play 1s and 2 play 3s on S2 software. thx

Just Bought a Sony UBP-X700 4K player (multiregion) and having some problems with audio.  Here's the rest of my set-up:  LG C9Beam (Gen 1)2 x Play:1Sub (Gen 1?) The 4K disk I've been testing with is Interstellar (although I have tried others). When the audio settings for the player is set as follows: Digital Audio Output: AutoBD Secondary Audio: On ...the Sonos app reports that the Beam 'Audio In' is Stereo PCM 2.0 when I play the disk on the default audio setting (English DTS-HD Master Audio 5.1ch 48KHz). However.. When I set the following on the player: Digital Audio Output: AutoBD Secondary Audio: Off ...and play the disk on the same default setting, there is no audio and the Sonos app reports 'Audio In' as Silence. When I switch the audio setting on the disk to the next one: English Dolby Digital 5.1 ch 48KHz I get audio but unfortunately there's Audio Description bundled as part of the main soundtrack (the Sonos app reports' Audio In' as Dolby Digital 5.1). Is there a problem with

So I have a Samsung Frame 2022 model with a Sonos Arc. The One connect box is located in a cupboard near by. In order to keep costs down and not use a EARC Balun can I use the HDMI to optical converter than extend the optical signal over cat6 which than plugs into the one connect box via optical. 

Hi All,Today I was a bit experimenting with the Qobuz app. I like using the Qobuz app more than the S2 app to be honest. But with the Qobuz app I need to use AirPlay 2. Is the streaming quality the same as using the S2 app? I can’t tell the difference to be honest 🙄Qobuz is claiming to do 24-bit 48 kHz on the Sonos system (if the source is also in that particular quality, if higher, it will get downscaled to 16-bit 44,1 kHz) Should airplay2 deliver the same quality?

Hi all, first post in this forum so forgive my general ignorance.  I currently have a Beam 2 and 2 X Sonos One (gen 2) speaker set up for watching movies. I've been considering getting a Bluetooth Turntable like the Sony 310 or the Audio Technica 120XBT...but I've recently discovered that you can't connect either via Bluetooth to my current set up. I understand that one way to do it is to buy a Roam, pair it to the Turntable and then add the Roam to your normal speaker group. Is this correct? And will this make a stereo image on the two Sonos Ones I have? Can the roam be turned down and just act like a gateway?Are there any other more cost effective ways to do it? I saw someone talking on here about a little Bluetooth dongle adapter...but which device would that connect to in my group of Beam and two Ones? I don't understand how that works.Thanks for any assistance in this matter.