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Apple Music Playlists Greyed Out in Sonos App

  • October 20, 2022
  • 6 replies
  • 254 views
J

Since updating the app I am no longer able to play Apple Music playlists through the Sonos App. Is anyone else having the same issue? 

I have removed Apple Music from the app and waited 10mins before reauthorising and still it’s not working. 

Is this an outage on Apple side or a problem with the recent Sonos app update?

Thanks,

 

Best answer by Corry P

Hi @Justinmc et al

We are aware of this issue, and are co-ordinating with Apple on a resolution. There is no timescale for a resolution at present. We do however have the following workarounds for you to use in the meantime:

  • Airplay from the Apple Music app (with compatible Sonos products)
  • Access the playlist via a search in the Sonos app, rather than by browsing the library

I hope this helps.

speedyrite
R
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6 replies

Airgetlam
  • Airgetlam
  • October 20, 2022

Using which Sonos controller? Using S1 or S2?

Bruce
R
  • Royc10
  • Lyricist I
  • October 20, 2022

I experienced the same issue after the 14.18 update on iOS with Apple Music Playlists (error 802 songs cannot be added to the queue). A few others also had the same issues as discussed on reddit’s sonos subreddit.

SONOS subreddit

speedyrite
S
  • sweets1383
  • Lyricist I
  • October 20, 2022

Having the same issue, was working fine two days ago.

speedyrite
Airgetlam
  • Airgetlam
  • October 21, 2022

So, what did Sonos support say when you called them?

Bruce
speedyrite
  • speedyrite
  • October 21, 2022

Had the same issue yesterday. Did nothing. Left things overnight. This morning, all working fine. Presumably a Sonos back end issue which has been sorted out.

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • Answer
  • October 21, 2022

Hi @Justinmc et al

We are aware of this issue, and are co-ordinating with Apple on a resolution. There is no timescale for a resolution at present. We do however have the following workarounds for you to use in the meantime:

  • Airplay from the Apple Music app (with compatible Sonos products)
  • Access the playlist via a search in the Sonos app, rather than by browsing the library

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
speedyrite
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