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Have had this setup since July and for awhile during some movies on cable tv HBO, Stars and others I will get a crackling through the Arc during voice parts. Doesn’t happen every time.  submitted a diagnostic with number 2050195451

Sonos Roam drops out after 15 mins every time I connect to BBC Sounds via wifi. No problem with connecting to Spotify 

I have 5 speakers One / Sub and play 5. My system is conected with wi fi Cable to One of the speakers and all speakers run at separate chanel in network. the trouble i have is when changing track via Sonos App or even Spotify AirPlay the speakers dont sync.it takes 3-4 secends to all speakers play in sync again Why //  

The 2 Play:1 units and my Play:5 are constantly dropping out or cutting in and out. The wifi seems fine. I’ve submitted a diagnostics check: 1878567193can this be checked out by a Sonos representative?

Hello everyone!I am planning to buy a Sonos system but I have a lots of doubts about what to get, hope you can help me.The system is for a house bar, we play everything trough the TV (Youtube, spotify, netflix, sport games in the TV, etc) we do not watch movies, just music videos in youtube or just music from spotify, the sustem will be for music; so I am planning to use an ARC with the sub for it, also I want to add two ones but no to use them as sorrounds, my question is: This set up would work good for music? It would be loud and clear? What if I change the ones with two fives, this would sound good with the arc? Is this set up Im planning to get a good idea or it would be better to use an amp with regular speakers? Hope you could help me, thanks in advance!  PS: One of the reasons I am thinking to get sonos is that I also want to have the option to add more speakers in another space of the house where I could play the same music of the bar at the same time.Remember, the main or onl

Hi, I can't seem to find Twitch on my Play 1 speakers. I usually use either Alexa or my Android phone to use Sonos. A few other music streaming services are available, like Mixcloud. Will Twitch be available? A lot of my favourite DJs only play on Twitch.

I currently have my LG Oled C8 connected via eArc to a Beam Gen1, with 2 Sono One’s at the rear. What would be the best upgrade path for me? Adding a Sonos Sub Mini, or upgrading the Gen1 Beam to a Gen2?   

Hello,I would like to suggest a new feature for the iOS App of Sonos. It would be great to have profiles for the EQ that automatically set at a given time the EQ according to a preset config/profile.E.g.: I could create two EQ profiles that automatically adjust the EQ once a given time is reached (skipping loudness in this example); “Profile Day at 8AM” with Bass +10 and Treble +5 and “Profile Night at 9PM” with Bass -10 and Treble +0.→ That is it for the basic feature! The Sonos sound system seems to be currently unaware of the night/day time and does not adjust accordingly.Most of my home and/or smart devices etc. are “going to sleep” (and “wake up” as well) at a given time I set; dimming the light, filtering blue light etc. and that would be an awesome feature for the sound system as well. More ideas for fine-tuning or extra features:Support different profiles for different days; this way weekends could have “a little extra hour of full sound” or something like that. Smooth transiti

I’m having an issue with the volume of the system going up way too high when playing a playlist and it’s the 3rd or 4th song on the list. It gets so high that I can’t leave music playing without having the phone in hand to turn it down when this happens. It’s gets so loud almost full volume but the volume setting stays same, just acts like somehow the content volume is changing. I have to skip song to fix issue. It happens every time. Anyone else with this issue? Im curious how to resolve this. 

I have a sonos arc connected with hdmi arc to my tv. If I get a connect amp and use it with my (non Sonos) ceiling speakers connected through an optical cable to my tv will it work?

There is a nightmare I have where i can’t log in to a really important site because I can’t remember my password, or at least the one I can remember isn’t accepted. However, there is a “forgot your password” button and I am emailed a reset password email, which I follow, to a new password that is accepted by a website, a forum, but not where I want to log in.ON the Sonos App. I am baffled that this nightmare has come to life: Sonos app asks me to log in but doesn’t accept my password. I reset and am directed to the website. When i go back to the app, again I am told the password is incorrect, but I can reset my password. And so the merry go round continues. I know the propagation of the password information can take a few minutes, or that you can’t update an account that doesn’t exist. Doesn’t apply. I also thought I should update the app, that might fix it. Oh, you need to login to update... So how is it reset my password on the Sonos app is broken and how do i log into my Sonos app s

My Sonos Move is so useless we’ve stopped trying to use it.What a total waste of money.I’ve had it for over two years and it constantly disconnects itself from WiFi AND Bluetooth.When I’ve finally got BOTH connected again it still won’t play ANYTHING - WHAT A WASTE OF MONEY.I bought a cheap ‘ Creative Muvo Mini’  Bluetooth speaker and it works perfectly EVERY time - why is SONOS so difficult to use! Sent from my iPad

Hey I’m sure this has been asked before but having spent some time searching the forums I can’t find a definitive answer.Can I play Apple Music Lossless audio through my Sonos system? My understanding is that this isn’t possible through the S2 app, but does this work via Airplay? ThanksRex

Looking for some input on rear speaker placement.   There is about a 12-inch shelf between the wall and couch, but its slightly below the couch level. Ear level is about 4ft. The doorway can be closed off, but there is nowhere to mount speaker above it.  I feel my only option is to wall mount the One SLs on the wall behind the couch, but not sure on placement or height. I’m thinking each corner of the couch with them tilted downward, but what height would you recommend? FYI System is Beam (Gen2) ONE SLs for surround, and Sub Mini once it arrives. All the AV equipment supports Dolby Atmos.  

Hi,My Sonos Beam is connected via a HDMI cable to the TV. But my Router/Moden is at the other end of the flat and I cannot connect my Sonos Beam to the home network via an Ethernet cable.Now my question is: Can I connect my Sonos Beam via WiFi to my home network?Thanks

One of my speakers ended up (Sonos one) in a bathtub of water for less than a minute.  I hit it with the blow dryer. It seems to be fine, but should I soak it in rice? Any other advice?

Hey,I have a pair of Ones on my wall using the official Ones wall mount. I’m moving and need to take down the mounts, but can’t get them to budge!Is there some trick or knack to removing the mounts?

Is the Home theater extension, 2 One’s and a mini sub, worth getting as an addition to my current Sub, Arc, and 2 Ones?

I am in process of upgrading my home theater system. Currently I have wired speakers and Denon Amplifier. For daily use I want to use Sono Arc. However to watch movies I would like to incorporate sono arc to my wired system. Few options I came across: 1) Use Sono Amp and connect the rear speakers, however it would not power the sub. 2) Use Sono Sub but it only connects to Sono Arc not to non-sono amplifier. 3) Keep the current system “as is” for movies and Sono Arc for daily; Bummer...

For over 6 months I was able to use Alexa on my 4 Sonos devices (3 x Sonos One + Sonos Beam). It was working much better than Google Assistant and I was able to control my smart home devices this way. However, few weeks ago Alexa stopped responding correctly to some of the commands and last week it declined to work completely. When trying to troubleshoot the issue I removed Sonos skill from Alexa. Unfortunately, now I cannot add it back. When trying to add Alexa in the Sonos app I can see a message “Amazon Alexa is not available in your country”. Is there any way to bring back the Alexa to Sonos? It was working perfectly fine in English. I was wondering if the Sonos team could disable the geographical restriction in Amazon Skills store? I’m really angry as my choice to buy 5 devices (Beam, 3 Sonos One and one One SL) was driven mostly by the Alexa support few months ago...

I currently have a TV with output into a Playbar. I have two Play:1 speakers in other rooms in the house. All are configured as one system. My hardware and controller software are fully up to date. I would like to play my TV audio output to the two Play:1 speakers and not have the TV playing on the Playbar.When I route any non-TV audio source to the Playbar, the TV disappears as an input option for any source. So I cannot have TV output going to a Play:1 while some other output is going to the Playbar. If I send the TV output to the entire system then remove the TV from the Playbar only (keeping it routed to the Play:1 devices), it also drops the TV from the Play:1.I've been doing this for years, and now it stopped working. How do I make it work again? Or does this no longer work? 

I have been banging my head on this for quite a while now. I need to connect my Vinyl player to the Sonos Beam, which is also connected to the TV.I found this scheme on another thread  Beam ← HDMI/optical ← optical switch ← TV                                                                ← ADC ← preamp (if reqd) ← turntableThe thread is: I have an analog to digital converter that can take the player output into optical.I also have an optical switch, which I could use to switch between player optical output and TV optical output. The thing I haven’t considered from that shceme is how to connect optical SPDIF to the Beam HDMI. It tells “HDMI/optical” but I haven’t found any such adapter/converter.Any help understanding how to do it, or any other solution proposal would be highly appreciated.Thanks   

I recently bought Sonos Arc + Sub Gen 3. I was wondering if there is a way Sonos Arc can connect directly with Sub Gen 3 (without being depedent on WiFi). Similar to how Samsung Q950A or JBL Bar 9.1 does.

Good afternoon,Just purchased a refurb Sonos Beam gen 1 from Sonos to add to my old tv set-up.Have connected utilising the supplied optical adapter as tv doesn't have Arc. Other components include, Blu-ray, Amazon Fire Cube and Humax freesat box (HDR1100).My issue is that Freesat box only plays through Beam in stereo, even if broadcast is in Dolby Digital. Freesat box settings appear correct (Audio type stereo (only options right, left and stereo) & Digital audio out - multi channel). When playing apps via Amazon Fire Cube (Prime, Netflix or Disney Plus), the broadcast is in Dolby Digital.I thought this may have been a limitation of old tv, however, why would one play back in digital and one in stereo - same programme in Netflix via Humax is in stereo whereas via cube is in digital.Any help/guidance would be extremely welcome.Many thanks

My speakers are intermittently appearing and disappearing from my Sonos apps. On my phone I usually get only the Beam, but sometimes only the Play:3. On my laptop I get Move most of the time but not always. Really weirdly, I can play music through Spotify connect through the Play:3 via the sonos connection at the same time that the same speaker does not appear in the sonos app. what is going on and how can I fix it?! All are connected on the same wifi, I’ve tried switching off and on multiple times. I’ve tried to find the speakers in the sonos app by adding a new product to my system. It’s hugely frustrating!