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Hello Everyone,Currently I have :1 Playbase.1 Sonos Play:1 Gen 1.1 Sonos play:5 Gen 2.1 Sonos Playbar. I connect Playbase to my Sony TV and I got Dolby Digital 5.1 label on my Sonos app when I watch Movie on TV.Currently,I group all the speaker together when I  watch movie. However as I understand, that way just make all the speakers play the same audio source, not separating channel for each different speaker ( But I still can feel a bit surrounding sound maybe 3.1 system because Playbase itself is the stereo speaker).My question is if I buy one more Play:1 or Play:5 to create the surrounding system, Will the surrounding sound experience be different so much or it will just slightly the same?And what does it means by Line-in will be disabled when connected the surrounding speakers? Now I connect TV with Playbase by optical cable. 

I am trying to upgrade my system (surround with Beam gen 2, 2 One’s) for ~$800, and am weighing 2 options below:-Upgrade Beam gen 2 > Arc-Add Sub gen 3 to the existing systemI primarily use my system for watching movies & TV shows and listening to music. Any inputs would be appreciated, and any upgrade ideas not listed here would also be appreciated to help me think outside the box!

Hey there,I am looking at setting up a 2 room Sonos system.I have a turntable in one room (not being used) and an old Nad amp and speakers in another.I would like to be able to send audio from the turntable to either room independently. And also use each room with digital independently. But on my budget this seems hard. Room 1 Turntable- Preamp-FiveRoom 2 Port-Nad-Speakersthis is close but will not be able to send turntable only to room 2 as five will play?Am I missing something or will I have to save more money😭  

Hi all,It has been a while since the Ipad Air 5 has been released and it is still not supported by trueplay. Do we know when the Air 5 will be added?Sorry if this has been asked before, I did try to look for it but I couldn't find anything.Kind regards,Laurens

I’ve got 2 speakers SL one and One both failed after 3months so they were replaced and they failed when 30 days anybody got any ideas?

I recently purchased a Move speaker.  My plan is to leave it plugged in with a USB-C power block all the time.  I do not plan on turning off the Move speaker since I listen to music almost every day in the house. Maybe 2-3 times a month, I plan on taking the Move outside and it will be on battery power.  The Sonos website talks about the lifespan of the battery being about 900 charges before the battery degrades to a point of needing a new battery.  So in my case, what constitutes a ‘charge’?  If I have to replace the battery every three years or so, even though I’m not using it very often on battery power, I might rethink the purchase and return the device.  I currently own two other Sonos speakers and a sound bar, running on a wired network.

Hello,I am would like to install 2 front in wall speakers and 2 rear ceiling speakers using an amp for each with a Samsung frame TV.  I don’t want to use a sound bar because I would like to keep the clean look of the Frame TV. I know very little about setting up a sound system and would just like good basic surround sound. Would this be an effective basic set-up and would it work with a new Samsung Frame TV? Thanks

Hi I can’t find BBC sounds as a music service. Why is this, I’m in the UK

Hello - would a Sonos Boost connected to my router prevent people (who have access to my wifi) use my speakers?

HI, I am looking to move soon and was going to upgrade my main sonos system in a new audio room to Arc, Sub with 2no rear sonos speakers (ones?) i also love vinyl and would love to know how i can play analogue through this proposed system, currently the turntable plays through a pre amp, then into Yamaha receiver and the Bose wired acoustimass system, sounds great but wanted to go wireless…… any help would be gratefully received, cheers and thanks

One of my Roams is discharging on the charger. I’ve spent hours chatting, talking on the phone (mostly on hold), submitting diagognistic reports and emailing for 2 weeks and no action, no answers, just the same explanation...

Dear, I try to contact the customer support without any ansmwer since several month.I had a good opinion about the sonos but now I’m ready to says that the customer support be a casper!I really disappointed because since I use the windows application to control my sonos I have problems… Appication don’t fucntion properly. I reinstall many times without success to increase the start of the application…Now, since the last windows update the application doeasn’t work anymore even if I reinstall the application. I have a message: dcomp.dll error!!!If someone have a solution. Every idea of someone will be best than sonos customer services.Thank you in advance

Have a hard of hearing client. A Sonos Beam is used as the main audio source with a TV, where the Sonos One Gen 2 units are sued are rear surrounds. Question is, can the Sonos One Gen 2 units be programmed in a way where they aren’t in surround mode? Where they just double the front facing audio that the Beam is producing instead?Main reason I ask is, this retired client watches a lot of cable channels for TV content. Where much of the mixes on TV stations, aren’t mixed with Dolby 5.1. Where they are often times only stereo mixes. So the Sonos One units basically do nothing when viewing those programs on that platform/medium. He doesn’t really use Netflix & Amazon Prime & Hulu & all the streaming services that are all predominantly dolby 5.1 surround sound. He mostly watches news stations & PBS & NPR, driven off of a Comcast cable box, & all those stations really only do stereo L+R mixes. I didn’t see anything in the Sonos app, that would allow me to do what I a

I have a Sony Bravia tvsonos arcsky Q boxwhats the best way to set it up, I have eArc on the tv too

I have a large Family Room surround system comprised of an Arc, Sub (gen 3) and pair of SL Play1 rear speakers that have been operational for about 1 year now.  .SL1’s are about 2 years old, acquired new from Best Buy, the other components purchased directly from Sonos.For no apparent reason, one of the SL Play 1’s has just died.  That took the rear pair of speakers out of the network but the central issue is what fricking happened to make it die?  No evidence of power surge or physical abuse - it sits on a stand that locks speaker in place.  I have unplugged and re-plugged into a different power outlet, nothing.  I swapped out the power cords between the 2 SLs and re-plugged, nothing.  It’s as if something just went kaput inside the speaker.I know the obvious solution is to buy a replacement - but does anyone have any tricks to try before I do that?  

Trying to get my ducks in order.Will a SONOS One Gen 2 work on S1 or only a One Gen 1.Same again with the Move, will all Moves work on S1.Cheers, Keith.

Hi people. Will a sonos ikea lamp bought in canada work in Ireland.  I know all the other speakers are 120/240v 50/60hz but not sure if the lamps are the same. 

When i try to configure my brand new sonos roam sl with sonos s2 the app on xiaomi 11t pro, crashes or just wont connect to the device, how i can use my brand new 170€ speaker ?have a solution ?(i cant try with another phone)

Woke up. Opened Sonos app. Attempted to stream my favorite program. App shows problem with system. Opened system program. It says bedroom speakers need to update. Tried to complete update - fails at the final step. Says try again. Made several tries. Still won’t update. Tried rebooting the two Play 5’s and the S2 sub. Still won’t update. Attempted to update one Play 5 with the other speakers unplugged. Update still won’t complete. System won’t let me unpair the Play 5’s or unpair the sub. Tried connecting left Play 5 to ethernet but system won’t let me disconnect from WiFi. What can be done to fix this problem?

Guys I have the following routine running with my Sonos One pair(I have two Sonos One namely Sonos One Left, Sonos One Right)When I say the voice command the routine does the following: Set volume to 1: Works Perfect Says a phrase: Works Perfect Turns Off the Master Bedroom Light - Works Perfect Starts playing music for 15 min on Spotify - Works Perfect Issue the Alexa Stop Music command to stop playing the music - Works Randomly. When it is not working, the music keeps playing after the 15 minutes until the playlist is finished. This has been driving me crazy for a while now. I have changed step 5 in stopping the music but again it worked randomly. It is like for a reason step 5 is missed or not executed at all. 

I have a Play 5 (Gen 1) which intermittently keep lowering the volume.It is in Party Mode with a Play 3 (Gen 1) which remains at the same volume.I have submitted diagnostics: 1298325802Could you assist please?

Hi, I am trying to add the following custom URL to sonos and stream but its not working.I can play using this URL on Chrome or in VLC player.As per VLC this MPEG AAC Audio (mp4a), 44.1Khz, 32 bits per sample.Is this stream not supported?Here is the URL - https://tamil.crabdance.com:8002/4

Settings with Arc?Settings on C1?

Can a Barix Instreamer 100 or Exstreamer 100 be used with a Sonos network?

Hi, we have two ipads controlling newer sonos products - the ipads are not new but are purely used for Sonos. Yesterday both of them came up with the message “The OS on this mobile device is no longer supported”The sonos app can no longer recieve updated. To fix this, update the Os on the mobile device or use a device with a newer OS. Do we have to replace two perfectly fine Ipads to continue using the Sonos app? They are fully up to date (OS 12.9.5 i believe). As mentioned they are purely for the sonos across two of our  wedding venues (new SONOS products that are expensive). To get rid of two perfectly fine ipads seems very un eco and not right. Is there a way around this?