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Answered

Play:3 won't connect to new router's WiFi

  • October 8, 2022
  • 5 replies
  • 3575 views
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I was forced to change internet providers and received a new router. My ONE connects just fine, but the Play:3 says it cannot connect to the WiFi, and that I should check the password.

Now I know that Play:3 doesn't work on 5GHz, so I set up a band steering rule in my router, forcing it to connect to the Play:3 on 2.4GHz. I even did the same for the ONE and my phone (at least temporarily) to make 100% sure everything will be on the same network/frequency during set-up. To no avail.

My old router was also set to hybrid 2.5/5GHz and the Sonos products worked without issue. Am at my wits' end here. I'd really like to avoid operating separate 2.4 and 5GHz networks.

Best answer by buzz

English, not terribly useful.

WiFi “Automatic” channel assignment is not the best option. On 2.4GHz use channel 1, 6, or 11. Use 20MHz, not 40MHz channels on 2.4Ghz.

At least temporarily wire the PLAY:3 to the gateway, then check to make sure that the PLAY:3’s WiFi SSID and Password is correct. 

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5 replies

Mr. T
  • Mr. T
  • 2098 replies
  • October 8, 2022

A recent update provided 5GHz support for the Play:3.

Check your WiFi settings meet the Sonos system requirements

controlav
Forum|alt.badge.img+24
  • controlav
  • Lead Maestro
  • 7872 replies
  • October 8, 2022

What router?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
W
  • WaitThenHurryUp
  • Author
  • Contributor I
  • 1 reply
  • October 8, 2022

What router?

“Vodafone Station”. Can’t find a spec sheet in English, unfortunately, but it’s a state-of-the-art router capable of Mesh and WiFi6.

controlav
Forum|alt.badge.img+24
  • controlav
  • Lead Maestro
  • 7872 replies
  • October 8, 2022

What router?

“Vodafone Station”. Can’t find a spec sheet in English, unfortunately, but it’s a state-of-the-art router capable of Mesh and WiFi6.

Its not on the “known broken routers” list, so that’s good. Incompatible network hardware | Sonos

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
buzz
  • buzz
  • 24638 replies
  • Answer
  • October 9, 2022

English, not terribly useful.

WiFi “Automatic” channel assignment is not the best option. On 2.4GHz use channel 1, 6, or 11. Use 20MHz, not 40MHz channels on 2.4Ghz.

At least temporarily wire the PLAY:3 to the gateway, then check to make sure that the PLAY:3’s WiFi SSID and Password is correct. 

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