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Both untis are up to date on firmware

I have Beam Gen 2 connected to 802.11n 2.4ghz network, and it’s working fine

I have no problem adding the sub mini to my account

Problem comes when I add Sub Mini to my Beam Gen 2

 

right after I register the Sub MIni to my account, and before I add it to my Beam Gen 2, I can ping Sub Mini’s IP just fine

After I add Sub Mini to my Bean Gen 2, I can no longer ping Sub Mini’s IP

In the sonos S2 app, error message is

“There was a problem adding your Sub Mini.  Check the network connection and make sure your product is powered on”

Sub Mini status light is constant white

and I have reboot Sub Mini many times

Even after reboot, I still can’t ping Sub Mini’s IP address

 

Anyone know what’s going on?

Thanks

 

When you say you have the Beam connected to 2.4GHz WiFi, presumably that’s literally correct and you don’t have a wired Sonos component. 

Have you tried wiring the Beam, if only as an experiment? 

Do you have any surrounds bonded to the Beam? 

What model is the router? 

A few people are reporting problems and seems to be sorted by resetting the mini then starting again.  

When you say you have the Beam connected to 2.4GHz WiFi, presumably that’s literally correct and you don’t have a wired Sonos component. 

Have you tried wiring the Beam, if only as an experiment? 

Do you have any surrounds bonded to the Beam? 

What model is the router? 

I tried to do wired Beam setup, but the app (android) is telling me, during setup, I am wired, and can’t connect to wireless

and then go back and ask me which product i want to change networking

BTW, I also resetted my Beam 2 a few times for experimentation as well

Unfortunately, Beam is my only sonos product now, so I have nothing else to pair the Mini Sub with

My home network is a HP mini computer running OpnSense as router

For AP, I am running Rukus R710

and my Sub Mini is connected to the R710, and R710 wired to the router

A few people are reporting problems and seems to be sorted by resetting the mini then starting again.  

I have resetted my mini 5 or 6 times already

It’s doing the same thing everytime : drop network connection after joining the Beam 2

For AP, I am running Rukus R710

Ruckus APs are a known problem. 

https://support.sonos.com/s/article/5083

For AP, I am running Rukus R710

Ruckus APs are a known problem. 

https://support.sonos.com/s/article/5083

Thanks for pointing this out!

I will check it a bit later.  Got Sunday chores to do..

Indeed it’s the Ruckus

and due to my incompetence, I misconfigured my network switch so I can’t do a wired setup last night

Now that I have wired connection for Sonos Beam Gen 2, adding the Sub Mini to it is a breeze

It’s now up and running!

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