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I recently reset my Apple Music password and now Sonos won't connect to my Apple Music account. The setup on the Sonos App keeps saying that Apple can be played but when I click on the Apple icon I get a message that the account needs to be reauthorized. Having tried this repeated timed and also removing the Apple service, waiting 10 minutes and reinstalling, the Music service still cannot be browsed. Any suggestion please?

Help recently my Sonos Roam has run into a few issues my Sonos Roam is unresponsive when it charges and when I hold the power button for like 10 seconds its a solid red

Volume increases to maximum or goes to minimum with each click up or down on any remote control.

Greetings from Norway.  I have installed 4xIn ceiling in My new house livingroom and a connect amp. Just want to use it to play music. Can i add the new mini SUB too the system? 

How do you fast forward or rewind when playing a song?

Hi, I am looking to buy a Sonos Arc soundbar along with the sub and rear speakers for my lounge, but I would also like to buy a little speaker for the kitchen that would play whatever the soundbar is playing so I can keep listening to the movie whilst cooking (for example). Is there a way to make the kitchen speaker play whatever the soundbar is playing?

I have recently swapped from Virgin to BT broadband with a smart hub 2.  I can’t get my Play3 to connect to the new router.  I have read multiple threads on here and the firmware is up to date. I have tried disabling the 5ghz channel on the router but it makes no difference.  I get an error message each time.  Any advice greatly appreciated. 

When i try to search for a song on the sonos app, the app loads for a couple of seconds, they I get the message: No results found in songs.I have tried to delete both the app and the connection to Spotify several times. 

Hello everybody,I have a problem when trying to play music on my Sonos roam via the Spotify app on my phone, all done with wifi.The roam speaker and the phone are both connected to the same wifi and are updated (roam system and spotify app) to the latest version.When asking the voice assistant to play music on spotify it works fine.The problem arises though when I am listening to some music on my phone, and I want to transfer it to my roam speaker. I can see the device on spotify connect, but when I click to link it it just remains on “connecting...” and never really connects, so I can’t control roam via my app, but just with google assistant.I found out that if put music on the roam speaker using spotify on my laptop then it works fine, and once roam is playing I can see it also on my spotify app. This kind of a workaround lets me use the mobile app to play music on the roam speaker if selected from playlists, but for some reason it doesn’t let me play music from the popular songs in

I have a Samsung Terrace 55 inch with an eArc hdmi port. I have the Sonos amp with an HDMI input. I am unable to get these two things to work together. I have read issues about the eArc input and the Amp….but cannot seem to find a solution/answer. Any suggestions other than purchasing the dongle? Thanks! 

I get the above message  on my system frequently, the issue almost always resolves itself within a minute or two, without further intervention. it seems to occur more, if I haven’t used the controller for a few hours.I suspect my iPhone is going to sleep and then reconnecting to Wifi and maybe needs a bit of time to sort itself out. any suggestions? running 2 play 1s and 2 play 3s on S2 software. thx

Just Bought a Sony UBP-X700 4K player (multiregion) and having some problems with audio.  Here's the rest of my set-up:  LG C9Beam (Gen 1)2 x Play:1Sub (Gen 1?) The 4K disk I've been testing with is Interstellar (although I have tried others). When the audio settings for the player is set as follows: Digital Audio Output: AutoBD Secondary Audio: On ...the Sonos app reports that the Beam 'Audio In' is Stereo PCM 2.0 when I play the disk on the default audio setting (English DTS-HD Master Audio 5.1ch 48KHz). However.. When I set the following on the player: Digital Audio Output: AutoBD Secondary Audio: Off ...and play the disk on the same default setting, there is no audio and the Sonos app reports 'Audio In' as Silence. When I switch the audio setting on the disk to the next one: English Dolby Digital 5.1 ch 48KHz I get audio but unfortunately there's Audio Description bundled as part of the main soundtrack (the Sonos app reports' Audio In' as Dolby Digital 5.1). Is there a problem with

So I have a Samsung Frame 2022 model with a Sonos Arc. The One connect box is located in a cupboard near by. In order to keep costs down and not use a EARC Balun can I use the HDMI to optical converter than extend the optical signal over cat6 which than plugs into the one connect box via optical. 

Hi All,Today I was a bit experimenting with the Qobuz app. I like using the Qobuz app more than the S2 app to be honest. But with the Qobuz app I need to use AirPlay 2. Is the streaming quality the same as using the S2 app? I can’t tell the difference to be honest 🙄Qobuz is claiming to do 24-bit 48 kHz on the Sonos system (if the source is also in that particular quality, if higher, it will get downscaled to 16-bit 44,1 kHz) Should airplay2 deliver the same quality?

Hi all, first post in this forum so forgive my general ignorance.  I currently have a Beam 2 and 2 X Sonos One (gen 2) speaker set up for watching movies. I've been considering getting a Bluetooth Turntable like the Sony 310 or the Audio Technica 120XBT...but I've recently discovered that you can't connect either via Bluetooth to my current set up. I understand that one way to do it is to buy a Roam, pair it to the Turntable and then add the Roam to your normal speaker group. Is this correct? And will this make a stereo image on the two Sonos Ones I have? Can the roam be turned down and just act like a gateway?Are there any other more cost effective ways to do it? I saw someone talking on here about a little Bluetooth dongle adapter...but which device would that connect to in my group of Beam and two Ones? I don't understand how that works.Thanks for any assistance in this matter. 

Hi... Ive been using a Sonos 3 for several years without a problem. I had to change my wi fi to a gigacube 4g with EE. I cannot reconnect. Ive factory reset, and still the app does not revognise my sonos. I love the sound and am lost without it... Please help... 

 I am still having play back issues on my play 5 and ikea symfonisk speakers running on S1 music just stops and may start seconds later or not at all, getting error 1001 ? unable to sort since the introduction of S2 ! 

I”m running S2 Sonos, I have it installed on my MacBook Pro (2021) and have about 7 Zones defined.My Music index scheduled for 2AM every morning hasn’t been working for years, just now decided to put in a the issue here to see if there are any suggestion.  It is running of a Drobo NAS which has been for years, but I can say for the past 3 years or so my music indexing schedule is not working.  If I run it manually it works fine.At this point the only issue I have is having a scheduled index running.  I leave the desktop applicaition running and still does not run, of course the only way I can see this is I have a playlist I auto populate with any 5 stars ratings, this is update almost on a daily basis(adding/removing) but when I try and play the  playlist (usually once every 2-3 weeks) it always has songs which I know are not in the current playlist but yet they still show up in Sonos imported playlist. Any suggestions on how to fix the schedule indexing? thanks.Mario.

I have ripped a CD to my NAS as a FLAC 16 bit file but when I try to play it back on my Play 3 or Beam there is no sound even though the track timer is moving along. It plays fine if I play it back on my laptop.Any clues what I am doing wrong please?

I have just purchased the Sonos One. I’m an Apple Music subscriber, I have an iPhone and a MacBook Pro. I set the audio output on the MBP to the Sonos. When I haven’t used the system in a few hours and I return to my room, I see that the MBP is still set to output to the Sonos. I’ll start playing music on the Music app but there is no sound coming from the Sonos. Apparently I need to wake it up? I tap once on top of the Sonos and that “wakes” it but it also pauses the music. I won’t say this is a show stopper but it is less than optimal at the very least. How do I prevent this from happening?

Appears this was an issue for many folks about a year ago. Not seeing anything recent in the community.I purchased Sonos Radio from the Sonos website, not from the Sonos app on my phone. I have both S1 and S2 and my house. The S1 app seems unaffected, as I believe it doesn’t support the HD subscription service.However, the S2 is stuck asking me to reauthorize. When I select this, it comes back with an error. I continue to try after letting some time pass (the website suggest it may take a few minutes for my purchase to process), however, it’s been a while now and still it’s stuck in a loop. 

Hello AllI recently had a system installed consisting of a Beam (in the bedroom) two Sonos Five’s (one kitchen & one living room) and an Arc w/ Sub and 2 SL Ones in the basement Entertainment room.  Regularly the Arc, Sub and SL Ones will disappear from the app (sometimes all, sometimes only one or two).  Less frequently one of the Fives will disappear and rarely the beam is gone.  The beam and two Fives can often be corrected simply by unplugging them.  Often, however, the issue in the Entertainment room is not corrected by a simple unplugging and I’ll lose patience attempting to fix and go focus on something else.  When I return the speakers show back up in the app.  Can anyone shed light on this issue, Please?

Hi. Can I use Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker all connected together to a single TV..? Can I play independently OR merge the TV Sound on Sonos Arc / Sonos Amp for Indoor Ceiling Speaker / Sonos Amp for Outdoor Speaker when I have connected all 3 Sonos product on Wifi Network..?Thanks in advance.

I have had a Sonos Arc connected to my tv in my family room for about a year. I just bought a Move to use outside and in other rooms. I want to group or pair my Arc with my Move when watching TV or listening to music. I know it will not be surround sound. I added the Move to the Sonos app In the Sonos app under Settings, the Group options is grayed out.  is this possible or the Move basically be a standalone speaker?

I set an alarm for 9am on my Sonos move. I can no longer use the Sonos app with WiFi so I can’t disable the alarm. Please help